LaShanwda Surles

**** ******** ****

Montgomery, AL 36106

334-***-****(H)

334-***-****(C)

acxryj@r.postjobfree.com

SUMMARY

Currently searching to secure a position as a valuable member of your team that leverages my skills, achievements, and ability to facilitate the company vision in a direction that adds value and revenue to your organization.

Core competencies include:

Strong public relations, communication, bookkeeping and mathematical skills.

Take pride in maintaining accuracy in all facets of money handling and have been recognized for accomplishing perfect balancing for 15 months.

Understand the importance of providing excellent service, to maintain customer satisfaction, create trust, and generate return business.

Advanced analytical and computer skills

Effective written and verbal presentation skills

Detail-oriented and able to manage multiple tasks/deadlines

Ability to work with minimal supervision

Flexible, proactive working style

Adaptive to a team environment

EXPERIENCE

ProLab Inc., Birmingham, AL 2011-2013

Phlebotomist

Draw Blood/Collect Specimens from about 20-30 patients

Balance and keep daily logs and travel reports

Ensure proper customer services with clients and patients

Cash Connection, Montgomery, AL 2006-2009

Collections/Teller

Frontline teller job providing banking transactions for bank customers Cash checks, process account deposits and withdrawals, accept loan payments

Review customer feedback related to customer entitlement and case management and analysis of statistics related to customer access (phone or email ) and case management

Balance teller drawer for cash receipts and other transactions

Identify sales opportunities, referring bank customers for additional bank services as appropriate

Regular teller refresher training on customer privacy, bank regulations and policies

Graduate of company comprehensive Teller Training Program

Manage and maintain service requests of customers through different access channels

C & Associates, Montgomery, AL 2004-2006

Tax Preparer/Clerk

Research sales tax laws & regulations

Prepare sales tax returns for all divisions

Complete account reconciliations

Basic receptionist duties of handling inquiries via phone, email or written correspondence, log case for the purpose of routing a caller to the proper resources

Prepare and distribute sales tax reports to AP clerks for payment

Maintain & identify sales tax nexus for each company

Prepare income/franchise tax returns for all divisions/all states & local jurisdictions

Prepare amended returns when necessary

Prepare quarterly income tax estimate calculations for all divisions/all states

Prepare income tax extensions for all divisions/all states

Assist in response to tax notices

Maintain & identify income tax nexus for each company

Assist various accountants during sales or income tax audits as necessary

Aventis Bio Services Montgomery, AL 2001-2004

Donor Room Supervisor/Phlebotomist

Maintain work schedules for 11 Employees

Trained and Assisted with Proper Venipuncture to donors

Ensure superior customer service to staff and donors

Help with screening or validating donors entitlement to services

Manage and maintain the service requests of donors through different access channels

General clerical duties handling inquiries via phone, email or written correspondence, log case for the purpose of routing a caller to the proper resources

Maintaining warehouse inventory of all soft goods and other material

Assist with Quality Assurance, Created charts and graphs for meeting presentations

Usage of Medical Billing/Coding Codes for facility

Prepared patient specimen for organizational procedures with the aid of good quality equipment and standard techniques

Stored patient specimens and samples based on departmental procedures for future use

Carefully brought samples to laboratory for testing.

Used and maintained standard procedures for positive patient identification

Dr. Angelo K. Agee, DPM Montgomery, AL 1996-1998

Billing Clerk

Billed Medical Super Bills (Profee’s) to Major Insurance Companies and Patients Co- Maintained supporting documentation files and current patient addresses

Assist with validating customer entitlement to benefits or services rendered

Handles inquiries via phone, email or written correspondence, log case for the purpose of routing or dispatching an caller to the proper resources

Respond by telephone to provide information to visitors and in writing to patients inquiries regarding to billing problems and issues

Follow up on submitted claims

Balance daily report and batches

Prepared income reports

Manage the service requests of customers through different access channels

Posting of payments and reconcile payments to patients ledgers

Resubmission of claims if necessary

Patient demographic information and data collection systems are maintained.

Assist in preparation in documentation and responses for court appearances, litigation and legal inquiries

EDUCATION

Bachelor of Arts Degree in Business Administration 2013

Minor: Criminal Justice

Ashford University, Clinton, IA

Associates Degree in Medical Billing/Coding 2010

Minor: Business Management

University of Phoenix, Phoenix, AZ

CPC Certification (AAPC) 2004

Trenholm Tech, Montgomery, AL

Associates Degree in Medical Billing/Coding 1994

Minor: Psychology

Alabama State University, Montgomery, AL

TECHNICAL PROFICIENTIES

QuickBooks Pro, Microsoft Office 2010, Word, Excel, PowerPoint, Access, & Medisoft

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