Jose L. Molina

786-***-****

acxrp4@r.postjobfree.com

Professional Summary

Operations Manager with 27 years of managerial experience in all levels and aspects of business from Production Management, Product Development, Sales and Marketing, Operations Management, Shipping and Inventory, Branch Budgeting, Retail Management, Financial Analysis and Human Resources. Strong strategic thinker and team builder.

Work History

Ferrellgas Miami, FL and West Palm Beach, FL 2015 - 2016

Operations Manager

Manage all aspects of sales and operations for the profitability of the Miami and West Palm Beach branches. Responsible for the development and implementation of company wide initiatives in operations . Responsible for the training and documentation of service and delivery staff in safety and business practices.

Manage and planning of activities geared to, budget spending control, labor efficiency, material efficiency, maintenance effectiveness, customer service, and order entry efficiency, along with human utilization.

Review performance against operating plans and standards.and correct deficiencies.

Develop plans to target specific short-term and long-term programs, to improve customer service index.

Responsible for training, monitor and development of employees to achieve a world class customer service .

Responsible for developing plans to generate growth in reaching the contribution margins goals as set by the company

Modular Space Corporation Miami, FL 2014 - 2015

Fleet Manager

Manage fleet maintenance and logistics, customer service fulfillment, and service team/vendors

Managed day-to-day operations in the modular space operations at the Miami Branch.

Responsible for fleet maintenance thru the utilization of outside sourcing and in-house employees.

Responsible for the store’s Profit and Loss and achievement of monthly operating budgets.

Responsible for quality control of office trailers coming out to the customers.

Developing tools to continuously improve the maintenance cost of each unit in order to meet company minimum threshold per unit maintenance cost.

Responsible for maintaining quality ratings records of vendors and service providers in order to upkeep the highest quality output .

AmeriGas Propane Company Homestead, Fl 2010– 2014

Commercial Account Manager

Responsible for the Sales on Commercial and Residential Accounts as well as Customer Retention of existing accounts. Establish of new business relationships networking with contractors.

Proficient in CRM, Microsoft Programs and SAP.

Report to Market Manager, providing regular input on account activity

Manage existing local accounts addressing all issues.

Communicated the client’s goals and represented the client’s interests to the team

Reviewed all major deliverables to ensure quality standards and client expectations are met

Owned all client sales forecasts and contract renewals

Be aware of opportunities for account growth and new business

Manage projects using defined management tools and communication vehicles

Responsible for developing plans to generate growth in reaching the contribution margins goals as set by the company

District Operations Manager 01/07 – 01/10

Manage all aspects of sales and operations for the profitability of the Homestead District. Responsible for the development and implementation of company wide processes . Responsible for the training and documentation of service and delivery staff in safety and business practices.

Full Profit and Loss responsibility for the Homestead District.

Manage and planning of activities geared to, budget spending control, labor efficiency, material efficiency, maintenance effectiveness, customer service, and order entry efficiency, along with human utilization.

Review performance against operating plans and standards.and correct deficiencies.

Develop plans to target specific short-term and long-term programs, to improve customer service index.

Responsible for training, monitor and development of employees to achieve a world class customer service .

Responsible for developing plans to generate growth in reaching the contribution margins goals as set by the company.

Custom Craft Company Miami Lakes, Fl 2001– 2006

Branch Operations Manager 03/05 – 03/06

Provide logistic and managerial support to various production departments on project(s) in all areas to ensure that the production process is efficient. Provide assistance in the development of new procedures, measurement of procedures, evaluation, planning and implementation, of the production process, and any related operational activities.

Full Profit and Loss responsibility for the Miami Branch.

Review and approve adequate plans for the control of planned outputs, budget spending, labor efficiency, material efficiency, maintenance effectiveness, customer service, and order entry efficiency, along with human utilization.

Review performance against operating plans and standards. Provide reports to subordinates on interpretation of results and approve changes in direction of plans.

Define and recommend objectives in each area of Operations. Develop specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.

Review and approve cost control reports, cost estimates, and manpower and facilities requirements forecasts.

Review and approve Operations major projects involving major functional changes within the Department's functional areas.

Develop plans for new areas of technology for the manufacturing functions along with sufficient planning for areas that support Lean Manufacturing Operations.

Operations Manager 09/03 – 03/05

Plan, organize, direct, and control the activities of the Operations function of company. Responsible for the performance of all department functions Manufacturing, Material Management, Order Services, Maintenance.

Daily profitability analysis of each product line identifying trends and quality control variances.

Perform flow charts and process analysis. Review operations sheets, process procedures, test procedures and inspection analysis in accordance with Lean Manufacturing processes.

Review of production trends, track root cause of problems, and coordinate corrective actions.

Review plans for overall defect-reduction programs, monitor their effectiveness, and implement adjustments.

Review and decision making on business cash flows and budget approval.

Generate policies and procedures develop an employee handbook.

Sales and Marketing Manager 12/02 – 09/03

Plan, organize, direct, control, and provide the leadership to achieve the division’s short-range and long-range business development objectives in the company’s traditional market segments.

Manage a sales force of 4 staff members generating 15% sales increase in the local area.

Manage and direct a staff of 3 Store Relations employees for the South Florida Home Depot Stores. This customer service program generated a in-store 11% sales increase for our product.

Management of sales activities for the company’s Custom Made and Shutter program with annual sales of 12 million dollars.

Production Manager 08/01 – 12/02

Plan, organize, control, and provide the leadership to achieve the branch operational goals thru the implementation of Lean Manufacturing maintaining a high standard of product quality.

Established two production lines thru staffing a work force of 150 employees and sourcing the most cost effective and efficient suppliers of machinery, tools and material.

Review daily production schedule for the department to plan work and personnel assignments for the day.

Supervise and direct personnel on shift in performing operations according to sound operating principles and company policies and procedures.

Anticipate and determine causes of delays in shift operations and take appropriate action to meet shipping schedules.

Report promptly to Customer Service Department when delays occur, estimate time of delay and when operations will be resumed.

Direct personnel in the receipt of materials and supplies against quantities ordered and quality of specifications and advise manager of deviations.

Review defect bin at end of each shift and authorizes rework or scrapping of materials.

Study operations where cost standards are not being met to determine causes and apply corrective measures.

Interview applicants for department jobs and recommend candidates to department manager for hiring.

Conduct introductory period and annual performance profile of each department employee and recommends performance increases, retraining, transfer, or termination.

Education

Florida International University 2000

Bachelors Degree in Business Administration

Double Major in Finance and Management

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