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Customer Service Information Technology

Location:
Chennai, TN, India
Salary:
300000 PA
Posted:
December 05, 2016

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Resume:

CONTACT

**/* ***** ****,

Saidapet, Chennai-**.

acxrlh@r.postjobfree.com

978-***-**** NIROSHA KS

Administrative Director, GS School of Language Studies

Holder of Bachelor’s degree in Information Technology (B.Sc. IT), I am currently working as an Administrative Director of a unique foreign language institute. My overall work experience of 3 years includes domestic and international voice process into medical billing, customer care and also as relationship executive.

Few of my key strengths include: Organising, team management, event coordination and training.

EXPERIENCE

GS School of Language Studies, Madurai (May, 2016-present)

Roles & Responsibilities: Administrative Director

To coordinate with educational institutions and tie up with GS School, providing with tailor made courses, based on the requirements of learners

To oversee the advertisement strategy, enhance the enrolment process and to ensure a better reach for the school.

Pradot Technologies Pvt Ltd, Bangalore (June, 2014-Oct, 2014)

Roles & Responsibilities: Reimbursement Specialist

Woking on behalf of doctors to review insurance claim, ensure clients receive accurate reimbursement for their claims.

Also in case of disputes, analyse the denied claim and if required liaise with the appropriate onsite team to settle the issues.

Mphasis, Bangalore (Jan, 2014-Apr, 2014)

Roles & Responsibilities: Customer Service Executive

Customer care voice processing for a leading telecommunication network.

Handling calls to provide information about products and services. In addition, take or cancel orders, or obtain details of complaints.

Vadamalayan Hospital Pvt Ltd, Madurai (July, 2011-Oct, 2013)

Roles & Responsibilities: Relationship Executive

Joined as a Front office executive and maintained inpatient and outpatient registers via backbone software. In addition, organized and maintained forms, office stationary requirements.

Got promoted into telephone operations and ensured immediate response while handling incoming and outgoing calls.

Maintained the records of all telephone numbers as well as extension numbers given to the employees.

Got promoted as Relationship Executive to perform above mentioned duties, plus handling the team in the absence of manager. Also interacted in a supportive manner with people, to explain the billing procedures, etc.

EDUCATION

SCHOOL & GRADUATION

2009 B.Sc. (Information Technology). Sourashtra College, Madurai.

2006 HSS. Sri Prasanna Venkateswara Hr Sec School, Madurai.

2004 SSLC. Sri Prasanna Venkateswara Hr Sec School, Madurai.

CERTIFICATION COURSE

2011 RedHat Linux 6.0.

EXTRA CARRICULAR:

Got best player award for Table Tennis, 2009 and participated in zonals.

Won in Competition like Drama, Dance.

Participation Certificate in Software Testing by STC Technology at Vivekananda College.

Participation Certificate in National Level Seminar at Sourashtra College.

Have taken leadership and organized college programs

COMPUTER SKILLS:

Working knowledge in Linux. In addition, basic knowledge in Java.

Proficient with Microsoft Word, Excel and PowerPoint.

PERSONAL DATA:

Date of Birth: 04.01.1989

Sex: Female

Nationality: Indian

Marital Status: Married

Passport No: K0585567

Permanent Address: 3 CMV Lane, South Masi Street, Madurai - 625 001.

LANGUAGES:

Mother tongue: Sourashtra

Fluent: English and Tamil

Basic: Hindi and French



Contact this candidate