Xavier Palmer

**** ********* ******, ************* **., 30045

Home: 706-***-**** - Cell: 706-***-**** - acxrgp@r.postjobfree.com

Summary

A solutions-oriented, and customer-centered Information Technology Manager with over 10+ years of diverse IT telecommunications implementation, engineering, and switch management experience with multiple platforms and technologies in a variety of senior-level capacities and cutting-edge environments. A hands-on manager and troubleshooter able to successfully prioritize workflow, field and resolve issues, manage multiple and concurrent projects and responsibilities, and meet and exceed challenging goals and objectives. Quick learner with an ability to rapidly achieve organizational integration, easily assimilate job requirements, and aggressively employ new ideas, concepts, methods, and technologies. He is a team player and team builder which is evident of his 24 years of military service. Continuously recognized for the capacity to work autonomously as well as collaboratively, function in a dynamic and changing environment, and facilitate productive working relationships with co-workers, executive management, and end-users. Proven leadership with clients, consistent quality in technical development of colleagues/subordinates, and demonstrated track record leading project teams to success on time and under budget. He demonstrates strong interpersonal, analytical critical-thinking and troubleshooting skills as well as excellent written, oral, and technical aptitude.

Core Technologies

LAN Operations; Windows IOS; Microsoft Suites; Cisco IOS; Video Teleconferencing; Active Directory Federation Service (ADFS), SCCM, SCOM, WSUS, IAVA’s, IIS, Network support; Microsoft Platforms; Apple IOS, Computers; Cisco Routers, Cisco Switches, Information Security; VPN Configuration; SharePoint Administration; TCP/IP; ITSM, Network Support, TCP/IP, BGP, LAN Operations, Routing Protocols, Help Desk Support, Help Desk Supervisor.

Professional Experience

Section Chief (Senior Information Technology Supervisor)

U.S. Army - Ft Stewart, Georgia

December 2011 to June 2016

●Managed a team of 12 professionals

●Implemented the company's life cycle program

●Trained several personnel on IAVA’s and WSUS policy and procedures

●Self-taught and trained several personnel on the Active Directory Federated Services (ADFS)

●Initiated the first Tenant Security Plan to allow secret and confidential communications to be used at our company

●Plan, resourced and coordinated multiple mission essential tasks for over 140 personnel. Managed the daily and routine maintenance and troubleshooting of over 100 computers, 200 users and multiple communications peripherals

●Manages the switches for the companies within the organization.

●Manages network that use OSPF as the routing protocol while working on a DNS server and using DHCP as the primary means of IP addressing

●Trained entry level personnel troubleshooting techniques while building a team

Senior Information Chief

US Army - Camp Hovey, South Korea

October 2010 to November 2011

●Managed the company's Helpdesk while providing daily troubleshooting for a company of over 4000 computers and peripherals

●Managed over 6000 user accounts

●Trained several personnel on IAVA’s and WSUS policy and procedures

●Mentored 15 junior team members on core information technology and competencies such as WSUS, SCCM, ITSM and VPN configurations.

●Planned, coordinated and resourced numerous products and services for over 6000 personnel

●Worked with senior and executive officers on budgets worth over 10 million dollars on numerous occasions

●Coordinated and managed secure radio communications for numerous organizations, planned and resourced training on all new equipment for over 2000 personnel

●Manages network that use OSPF as the routing protocol while working on a DNS server and using DHCP as the primary means of IP addressing

Section Chief

US Army – Ft. Benning, Georgia

July 2008 to September 2010

●Managed 12 personnel and daily and routine operations of a communications section responsible for over 500 computers and peripherals.

●Spearheaded a computer life cycle program

●Implemented a safe work environment

●Enhanced the secure and non-secure communications

●Trained 12 personnel on radio operations, information technology and core competencies

●Streamlined training to be effective

Section Chief

US Army - Ft Bragg, North Carolina March 2006 to June 2008

●Managed a section of 14 personnel

●Initiated a computer life cycle program

●Oversaw the implementation of secure and non-secure communication in multiple vehicles and aircraft

●Crisis management in a combat environment

●Critical thinker

●Built young personnel into leaders

●Reduce fraud and abuse

Education

Associate of Applied Science: System Administrator, Central Texas, Hinesville, Georgia, 2018

Certifications

●3M Fiber

Affiliations

US Army since 1992 (Retired 2016)

Clearance

Secret (Active)

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