IT PROFESSIONAL

High production, performance driven, highly skilled IT Professional with over 10 years of industry experience. Demonstrated knowledge and experience in planning, installing, operating, managing and maintaining information technology infrasture. Strong understading of Windows, BMC Admin McKesson applications, Security JRE, BMC, LANDesk images, medical applications, virtual machines, and CISCO.

Proven record of success diagnosing and resolving technical/customer inquiries. Able to clearly understand problems and find positive solutions through troubleshooting, critical thinking, problem solving, teamwork and communication.

CORE STRENGHTS

Proprietary System User Support

Issue Identification

Case development

IOS

LAN\WAN

TCP/IP

POS

Cisco/IP Unity

Remedy

VLC/VPC Remote tool

VPN

MS Office products

Call Manager

LanDesk management

Active directory

SCCM Windows

Android

HL7 Messages/CorePoint

VMware

vSphere V5.0

Teradici PCoIP

MacAfee SIEM

Symantec

MCKesson unity call manager

HP SFFs

High/Low cap MFDs,\

Cisco Catalysts switch

Cisco Routers

Cisco access points

WYSE terminal thin client Help Desk

EDUCATION

Associates of Computer Science September 1998 – June 2000

Plaza School of Technology, Paramus NJ

Certified MCP Server 2000 September 2000 – September 2001

Home Labs/Self study

Cisco/ICND1 (Cisco ID CSCO11496255) July 2013

PROFESSIONAL EXPERIENCE

Analyst - Jan 12 2015- Present

Standard Register IIS/SQL/Server support

Build, install, Support, and Migration of IIS, SQL and application Servers

MSQL Data Base backups, and Migration. Adding users with permissions

IIS install Support for NET Framework, ASPNET

Remote support Using VMWare, RDP, VPN, Citrix

Heat Reports, exporting data to an excel spread sheet for

HL7 Message Smart HL7 to compare and isolate messages

Core Point ADT Messages and interface status

Desktop Support December 10, 2014 - Jan 8, 2014

PSA Health Care

Remote support using Dame Ware remote desktop

SQL installation and refresh

Symantec installation and maintenance

Imaging software KASE

Active Directory/ DHCP

MS-Exchange set up

Absolute hardware tracking software and reports

Desktop support for all users

Network support

Technical Analyst- May 2012 - Sept 10, 2014

Gwinnett Medical Center, Lawrenceville/Duluth, GA

Enterprise level Application Analyst/Desk Side support/Server support

Sole Admin Gwinnett Medical Center Duluth, Phone and face to face

Active directory, DNS, Policies, Switching/Vlan support, Landesk, BMC

Print Server Administration, Drivers, Hardening, Port and tray setups

Medical Applications, JRE, OS imaging, Bitlocker, BMC Profile injector, Policies - Install/Support

Virtual images VLC/VPC/Kiosk Via VMAdmin Teradici PCoIP zero clients

Wyse terminals X90 CE/XP Embedded Added VMworkstation to deploy USB auto connect Win7 to run at startup.

Medical application support, Analyze McKesson, Resolution issues, Java

Premium Technical Support- June 2008 – May 2012

ISP, Stone Mountain, GA

•Support to SOHO with Routing connectivity

•Work Station repair, Virus removal

•Phone support and entry of new tickets within SLA timelines and user training.

•Virtual images VLC/VPC/Kiosk Via VM Admin

•Print Server Administration/ Ports and harden

•Network Printer Support Ports and harden

•POS on separate Domain

•DHCP/Static/Ports/source fire/checkpoint firewalls IPS/IDS Wireless connectivity class A addressing (255.X.X.X)

•McKesson application support /End user support

•BMC

•Home Routing/Private addresses

•NAT, port forwards DNS, server issues firewall support

POS Support- September 2006 – May 2008

Radiant Systems, Contractor with Insight Global, Alpharetta, GA

•Business Support Analyst (Tier three) on windows 2000/XP/7 servers

•Configurations of restaurant ordering systems, all hardware, employee information

•Kitchen Display System, Drivers firmware comport configurations

•thermal printers, Impact printers Drivers firmware comport configurations

•Active Directory, SCCM, LANDesk MS office

•Provided customer resolution

Technical Support - Consumer Markets, May 2005 – August 2006 Contract

CBEYOND Communications, Atlanta, GA

Partnered with Cisco my role was to support, diagnose and isolate any issues with Cisco 2400 series CAS/SIP digital, analog VOIP routers as a tier one technician.

•Assigning IP blocks, static routes, route statements, Nat, port forwarding in which some changes were made in Lissome

•Voice mail was created with the use of IP Unity

•One way audio issues, trunk group UN/equips and this went as far as the Call Manager

•ASD or circuit down would give the opportunity to work closely working with the network team

•Supported Exchange mail server’s on the CBEYOND’s network

•Web hosting for clients propagation updates, PTR records, outlook server issues either on or off CBEYOND’s network

•Performed initial troubleshooting and resolution on T1 lines, VPN connections and Cisco routers

•Tracking and documentation was done through Seibel

•Provided first level technical support and customer service regarding their telecommunication services

•Voice mail was created with the use of IP Unity

•One way audio issues, trunk group UN/equips and this went as far as the CLI Call Manager

ISW Tech - August 2002 - May 2005

Volt/MCI, Newark, NJ

•Residential & commercial Tip and ring

•Trouble shooting, installing, running cable or lines. From Demarcation to PBX or ISW

•Inventory ETA's travel are also very critical in this position. Multifunction meters and a good knowledge of basic electricity are needed to be competitive in this very technical position

Installation Tech - September 2001- May 2002

Charter Communications/COVAD, Newark, NJ

Installation tech with Charter sole duties included: bring tone to the DMARC/NID with a standard toner or bud set trace or run a line from the DMARC or NID or PBX to the suite color code what type of pair needed to be run.

•Either RJ 11 or 45 would be the most commonly used jacks for this project. Most other tools were your basic Philips head/flat head screwdrivers; box wrenches snips wire cutters utility knives, forward reverse drill

•Set-up laptop and routers that needed IP addresses, user id and passwords. Calls ranged from static and some dynamic IP’s

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