Robert Thomsen Wading River, NY 631-***-**** acxr6p@r.postjobfree.com

in/bobthomsen

SAP PROGRAM/PROJECT MANAGER SERVICE DELIVERY MANAGER STRATEGIC SOLUTIONS

MANAGER

MBA executive with 20+ years of IT experience and effective business, SAP technical, and team leadership. Expertise includes

large scale SAP HANA implementations and business transformations; dedicated to leading teams to reach their maximum

potential.

Completed complex projects with many touch-points using 24x7 global (onshore and

offshore) teams.

Oversaw technology track of many worldwide multi-million-dollar SAP Business Transformation

programs.

Managed 20+ full scale SAP go-lives for many satisfied customers; maintained excellent client

relationships.

Key Skills Areas: SAP System Performance Analysis SAP Business Transformation Enterprise Architecture

Design ERP Client/Server Implementation Project & Program Management People Management

(onshore & offshore) Full Lifecycle Project Delivery

Work Experience

CAPGEMINI 2007-2016

Senior Transition Manager (Cloud Infrastructure ERP Practice) (2015-2016)

Asked to take on a newly formed leadership position within the Cloud Infrastructure Services ERP Practice.

Accountable for the overall success of the practices outsourcing service transition projects. Drove internal

and external project managers and technical teams to achieve planning, execution, monitoring, and control

of transition project plans (total contract values per client $5M-$10M).

Key clients included: Kronos (subsidiary of Contran Corp); Meijer; Keurig; Dematic; New Era Cap; Louisiana

Pacific; Dresser-Rand

Owned delivery of all transition services over both a 9-month (Kronos) and 10-month (Meijer) period

using a fully mutualized team of onshore and offshore resources (100+) covering the following towers

SAP/Basis, SAP/Security, Network, Wintel, VMWare, Unix/Linux, Backups, Storage, Monitoring, Data

Center/Facilities, and Service Desk.

Played an integral role in the successful deployment of greenfield SAP/HANA implementation for Meijer (S/4

HANA, BW, BPC, BOBJ, PO/PI, GRC, DS, BPA, WPB, SSO, Sol Mgr) and Kronos (ECC (EHP7), PI/PO (NW740), GRC

(EHP1), Sol Mgr (NW 7.2 ramp-up), SSO (2.0)).

Senior Service Delivery Manager (Infrastructure ERP Practice) (2014-2015)

Managed service delivery of all infrastructure, servers, Wintel, network, EUC, database, voice, storage,

backups, and service desk. Onsite client-facing duties with CIO and SVP level executives. Contributed as

SDM in multiple RFP pursuits and down-select oral presentations.

Key clients included: Topco Associates; Pacific Architects and Engineers (PAE); Medegen Medical Products

Led the infrastructure/hosting technical towers on Topcos large Managed Services ITO account; owned

delivery of all managed services using a team of 100+ on-shore and off-shore resources.

Drove the SAP/Basis team for Topco's business transformation program Project Everest with a successful

SAP go-live as the centerpiece.

Migrated multiple SAP landscapes (PRD and non-PRD) to Amazon AWS hosted cloud environment

under a tight deadline of 3.5 months from start to finish (for PAE); built relationships across multiple

organizations to achieve end-goal.

Initiated investigation and reconciliation of all ICA billing received from CMU/CSB practice at Medegen;

ensured all AWS usage costs and CMU charge backs were accurate and accounted for.

Service Delivery Executive (SAP Technical Program Manager) (2007-2014)

Functioned as the delivery executive for SAP/Basis and the senior member of the Infrastructure Hosting BU

onsite team for Estee Lauder; this included VMO primary point of contact, contract change orders, resource

capacity forecasting, and monthly billings of $600K+.

Key client (full-time onsite): Estee Lauder

Continued

Robert Thomsen Wading River, NY 631-***-****

acxr6p@r.postjobfree.com in/bobthomsen

Led all Capgemini components of an 8-year, multi-phase global business transformation program SMI

(total client approx. spend $800M) using a dedicated team of 40+ Basis, Unix, Wintel, and DBA resources

(total of 125+ SAP instances at peak support).

Specialized in complete life-cycle project management, as well as post go-live production support,

utilizing a dedicated team of onshore resources, as well as a mutualized offshore COE pool maintaining a

45% CM.

Recognized as a trusted advisor to client; provided recommendations for addressing problem areas within

client IT service organizations.

Helped improve vendor collaboration with IBM and CSC, including SIPs for ServiceDesk, SRT, monitoring,

backups, and system patching.

Implemented Clarity PPM for project and resource capacity planning, and timesheet reporting.

Owned all aspects of account monthly billing cycle work stream consolidation of T&M hours, invoice

creation/submission, A/R.

Integrated team into Estees change management tools (Serena TeamTrack, HP Quality Center) and

ServiceDesk tool (BMC Remedy).

Contributed to sales pipeline: 1. Basis Extension ($5.8 MM TCV), 2. Singapore Data Center ($5.1MM), 3.

Wintel Team Expansion ($677k), 4. BI Staff Augmentation ($147k), 5. Master Data Governance ($384k), 6.

NetWeaver SSO Upgrade ($90k), 7. Problem Management PMO ($151k), 8. SAP Data Archiving Extension

($212k), 9. COMPLETE AWS Cloud ($336k).

IBM GLOBAL SERVICES Norwalk, CT 2006-2007

SAP Technical Program Manager (Diageo North America Release B Project, Project Unity Releases 9, 10)

Reported to IBM Account Executive for Diageo. Responsible for all components of the SAP

Basis/Technical/Infrastructure SOW, including project management of a multi-year, multi-release global

business transformation program.

Key Client (full-time onsite): Diageo PLC

Worked with SAP Solutions: R/3 Enterprise 4.7, BW (3.5), XI (3.0). MDM (5.5 SP3).

Functioned as the customer-facing point-of-contact in North America for all SAP technical infrastructure

and solution implementations.

Collaborated with IBM IT architect in design and strategy of SAP solution planning to create a single,

global supply chain.

Managed global merger of two production R/3 4.7 systems (2.4 TB and 300 GB) and two production BW

3.5 systems. Consolidated three disparate SAP production environments into one single global instance

each for R/3 and BW including Unicode conversion.

Coordinated all activities from requirements to implementation: system builds, SAPGUI, interfaces,

batch scheduling, and printers.

Supported deliverables surrounding technical architecture, end user readiness, BW test data mergers,

and performance testing.

Implemented BW 3.5 landscape to provide global BI reporting across global support organizations in

both NAM and EMEA; also implemented dual XI 3.0 landscapes to support NAM and EMEA development and

MDM 5.5 for global data management project.

Managed upgrade of local Jamaica R/3 landscape from 3.1I to 4.7 including WinNT to Win2003 and

Oracle 7.x to 9.x migrations.

SYMBOL TECHNOLOGIES, INC. Holtsville, NY 1991-2005

Sr. Manager, Application & Infrastructure Services, SAP Technology & Security

Managed a 30+ person SAP Basis/Technology and Security team of Symbol associates and SAP America

consultants through the design, delivery, and management of business transformation programs; this

included infrastructure, systems, basis, and user security which led to a fully optimized SAP NetWeaver

environment of 100+ instances. Owned $4.3M annual budget for capitalized labor and $2.1M cost center

annual budget of P&L production support activity. Created never-before used offshore support team

structure.

Detailed list of technical skills available upon request

Robert Thomsen Wading River, NY 631-***-****

acxr6p@r.postjobfree.com in/bobthomsen

SAP Business Transformation Program (2003-2005)

Brought online 5,200 associates using R/3 HR 4.7 ESS/MSS and payroll via portal; 900+ users in CRM 4.0

sales opportunity management via portal; 2,000+ users in BW 3.3 & SEM 3.5; SCM/APO-demand planning

with integration to R/3 Enterprise.

Sarbanes-Oxley #404 Review & Remediation (2004-2005)

Served as the point-of-contact for all Sarbox related activities for 20 SAP technology key controls within

the operations, change management, and security audit work streams; achieved 2004 and 2005

certifications of IT control activities for Sarbox section #404.

R/3Upgrade from 3.1I to Enterprise 4.7(2002-2003)

Co-led technical requirements planning, systems upgrade, and implementation; accomplished a 600 GB

production R/3 upgrade from 3.1I to 4.7 in 50 hours by minimizing downtime to users using SAPs shadow

system technology.

Manager, Technical Applications, SAP/Basis/Security (1999-2002)

Worked as a hands-on manager of a core 3.1I R/3 system landscape of 3-tiered 12-instance production

environment on a HP9000 UX 11.00 and Oracle 8.1.7.2 platform. Owned all phases of employee recruitment

and annual performance appraisals. Interacted with executive management as well as functional team leads

for IMG business process configuration.

Previous work with Symbol Technologies, Inc. from 1991-1999 included progressive experience in Senior System Analyst roles in

technical applications and technical development with a focus on SAP Basis, Security, and SAP ABAP/4 Development.

Education & Affiliations

Master of Business Administration NEW YORK INSTITUTE OF TECHNOLOGY Old Westbury, NY

Management & Finance, with Honors (GPA 3.85/4.0)

Bachelor of Science SIENA COLLEGE Loudonville, NY

Computer Science

Memberships: Americas SAP Users Group (ASUG) New York Chapter; SAP Developer Network (online collaboration

and weblogs); Delta Mu Delta, National Honor Society in Business Administration

Professional Development: Capgemini, Leadership Advantage Program (LAP) (2012); Capgemini University's Global

PMP Virtual Learning and Certification 10-week Program (2013); Capgemini Mentoring Program, Mentor and

Mentee (2009)

Detailed list of technical skills available upon request

Contact this candidate