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Customer Service Medical

Location:
Dallas, TX
Posted:
December 02, 2016

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Resume:

Wendy Ratliff

Dallas, Tx.

318-***-****

acxqt2@r.postjobfree.com

WORK EXPERIENCE

McCann Technical and Business College -February 2015 – September 2016

Instructor-

Lecture and teach students on Massage Theory and Techniques,

Help Students with Community Services

Oversee students with Clinics

Instruct students using Demo's and hands on techniques.

Massage Envy – April 2015 – February 2016

Massage Therapist-

Conferred with clients about their medical histories and any problems with stress and/or pain

Developed and proposed client treatment plans that specify which types of massage are to be used

Consulted with other health care professionals such as physiotherapists, chiropractors, physicians and psychologists in order to develop treatment plans for clients.

Maintained treatment records.

Billed insurance for medical massage treatments

A Good Home Care Service - November 2012-October 2014

Administrative Assistant-Answer phone, take messages. Log in direct service workers when they call in. Accept and calculate time on time sheet, enter time into system for payroll. Update data in database for new and old clients. Fax, copy, file or purge files, Assist with staffing, Accept and review applications. Open and close office. Sort mail. Write up critical incident reports. Up keep of admins, and discharged clients. Assist with staffing. Audit client and employee books, run background checks, and Plan of Cares on clients.

Davenport Family Dental Clinic - September 2012 – September 2012

80 Hours of Externship

Greeted clients as they arrived for their appointments; calculated Medicaid Remittance Advice ledger and collect payments

Libby Glass, Shreveport, LA – March 2010 – September 2011

Selector Packer

Selected and inspected glassware after production

Ensured a clean work area and follow all safety rules and regulations

Hands of Peace, Shreveport, LA – June 2009 – November 2009

Licensed Massage Therapist

Conferred with clients about their medical histories and any problems with stress and/or pain

Developed and proposed client treatment plans that specify which types of massage are to be used

Consulted with other health care professionals such as physiotherapists, chiropractors, physicians and psychologists in order to develop treatment plans for clients.

Maintained treatment records.

Billed insurance for medical massage treatments

Small Business Interchange Shreveport, La August 2002 -September 2006

Order Picker/Dock Worker, Team Leader

Pick parts using electric tugger, and stage then in proper locating to be shipped over to General Motors to build the Colorado Truck and Hummer 3

Stock shelves, load and unload trailers using electric fork lift.

Train New Employees

Clean up and dispose of cardboard

Hardware Distribution Center, Shreveport, La August 2001 – August 2002

Order Picker

Pull parts from pick sheet, load picked parts on the conveyer.

Inventory Checks

Data entry

EDUCATION

Remington College-Shreveport, LA

Medical Billing and Coding Diploma November 2012

Blue Cliff College- Shreveport, LA

Massage Therapy Certification December 2008

CERTIFICATION AND TRAINING

HIPAA, OSHA

Licensed Massage Therapist

PROFESSIONAL MEMBERSHIP

American Academy of Professional Coders

National Vocation Honor Society

SKILLS

Swedish Massage

Deep Tissue Massage

Shiatzu Massage

Chair Massage

Sports Massage

Advanced Medical Massage

Hot Stone Massage

Chinese Herbal Foot Bath

Geriatric Massage

Infant Massage

Aromatherapy

MediSoft

Post Patient Charges and Payments

ICD-9 / CPT-4 / HCPCS Coding

Medical Records

Medical Terminology

Microsoft Word, Excel, PowerPoint

Electronic Insurance Filing

Electronic Health Records

Insurance eligibility verification

EOBs

Accounts Payable/Receivable

CMS-1500 billing forms

Document Scanning

Physicians Current Procedural Terminology (CPT) & HCPCS

Anatomy and Physiology

Familiar with Medicare/Medicaid forms and policies

Customer Service



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