Post Job Free

Resume

Sign in

Customer Service Data Entry

Location:
Plano, TX
Posted:
December 02, 2016

Contact this candidate

Resume:

Jana Kimbrough

All Lines Adjuster, Account Marketing Specialist, Customer Service Specialist

Garland, TX 75042

acxqp9@r.postjobfree.com - 469-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Claims Representative-ILR Fire and Auto

Worley Catastrophe Response - Irving, TX - May 2016 to Present State Farm Auto Certified

Licensed All Lines Adjuster

Xactimate Certified

• Educate customers on the claim process

• Escalate problems or inquiries as needed

• Handle inbound calls in a fast-paced environment

• Provide a remarkable customer experience

• Take loss reports ensuring prompt routing to other teams

• Communicate with customers in a courteous manner using approved scripts via phone or written correspondence

• High Volume Call Center

• Multiple outstanding customer service awards

Sales and Marketing Manager

Delicious Designs Cakes and More - Mesquite, TX - November 2011 to Present

• Advertising to gain new business and coordinate business events

• Assisted day to day operations

• Facilitate monthly inventory audits

• Handles customer complaints

• Cross trained new hires

• Data entry

• Developing/Implementing business structure and daily duties

• Registered Food Service Manager

• Manage employees

• Interview new hires

• Research

• Handle customer inquiries

• Assist customers with new designs

Damage Prevention Specialist

Texas Excavation Safety Systems - Dallas, TX - June 2014 to January 2016

• Processed 100-200 tickets daily

• Data Entry

• Mapping locations

• Online chats

• Organizer in the fun group

• Participated in local and out of town events

• Organized events

• Inbound and outbound calls

• Assist customers with navigating through the online portal

• Ability to multi-task with dual monitors

Customer Relations Specialist

CREDIT SOLUTIONS OF AMERICA - February 2009 to June 2009 Educated and Informed clients on debt settlement process Researched and resolve customer cancelation request thus reducing cancellation of service Averaged 100 inbound/outbound calls per day

Conducted training on policy and procedures through call monitoring and feedback and advice on phone skills improvement with customer service agents

Provided world class customer service by addressing all client inquires to their satisfaction Customer Relations Agent

CREDIT SOLUTIONS OF AMERICA - October 2008 to February 2009 Focused on customer retention and reduction of customer cancellations Averaged 100 inbound/outbound calls per day

Tracked call statistics and cancellation ratios for management reports (data entry) Educated and Informed clients on debt settlement process Promoted to Customer Relations specialist in February 2009 Resolutions Review Specialist

CREDIT SOLUTIONS OF AMERICA - June 2008 to October 2008 Negotiated resolutions for drafting errors through processing refunds Audited accounts and update billing systems in order to prevent and correct account errors Resolved escalated customer complaints by offering solutions to each individual issue Maintained contact with various banks to negotiate NSF fees and resolve conflicts Maintained logs for all refund reports and process credits to accounts as necessary Promoted to Customer Relations in October 2008

Client Services Specialist

CREDIT SOLUTIONS OF AMERICA - April 2008 to June 2008 Educated clients on Debt settlement program

Contacted newly enrolled customers to welcome them to the company and answer questions about their account

Researched client inquires and directed them to appropriate department for resolution Between 100-120 inbound/outbound calls per day

Collected data and entered in daily Tracked such as call volume, customer testimonials and work log Promoted to Resolutions Review Specialist in June 2008 Resolutions Review Agent

CREDIT SOLUTIONS OF AMERICA - December 2006 to April 2008 Negotiated refunds with customers and banks due to drafting errors Audited customer accounts and updated billing systems to prevent and correct errors Offered resolutions to escalated customer complaints to ensure customer satisfaction Assisted in resolving conflicts and renegotiating NSF fees with banks Maintained records of all refund errors and billing credits Promoted to Client Services in April 2008

Accounting Support Agent

CREDIT SOLUTIONS OF AMERICA - August 2006 to December 2006 Ensured all billing requests are updated daily with draft dates and payment amounts Approved deferments and concessions on payments

Averaged 80 inbound/outbound calls per day

Established new client billing accounts in accounting system Processed adjustments in billing amounts based on adding/removing accounts responsible for creating a data entry process which ensured timely payment Loan Collector

Drive Financial - February 2006 to August 2006

Collected on accounts 0-40-days past due

Approved deferments and concessions on payments

Averaged 80 inbound/outbound calls per day

Established new collection accounts in accounting system Responsible for creating a data entry process which ensure timely payments Used ATA calculators to calculate payment due

Loan Collector

Capital One Auto Finance - February 2004 to February 2006 Maintained all billing requests are updated daily with draft dates and payment amounts Approved deferments and concessions on payments

Averaged 80 inbound/outbound calls per day

Established new collection accounts in accounting system Responsible for creating a data entry process which ensure timely payments SKILLS

PC proficiency in Microsoft applications, Xactimate, ECS, Outlook, Lotus notes, Esales, Bluestar,CM Mouse, Paperless Inventory, EPPS,IEX,EZ labor, Sales logics, varies banking/accounting software Ability to build strong rapport with clients/members Maintain high levels of customer service internal and external. Strong written and verbal communication skills Analytical and organizational skills. Detail oriented Interpersonal and Independent decision making skills. CERTIFICATIONS

All Lines Adjuster

September 2016 to February 2018

State Farm Auto Certification

November 2016 to Present

Xactimate

October 2016 to Present



Contact this candidate