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Customer Service Management

Location:
Hollywood, FL
Posted:
December 02, 2016

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Resume:

Nelson J. Rengifo Cell 954-***-****

*** ** ***** *******, ******** Pines, FL 33028 email: acxqkj@r.postjobfree.com Systems Administrator / System Process Development Results-oriented professional with over ten (15) years of experience in management, analysis, development and implementation of information systems. Pro-efficient process analysis and development of technological solutions. Ability to organize and manage budgets. Committed to customer service and users in the search for effective solutions and better help desk response times. Ability to interact with different levels of the corporation. Highly effective in the integration and management of multidisciplinary teams. Strong knowledge of administrative and production processes. Effective management and installation of security and access control systems. Extensive knowledge in the audiovisual area, video production and post-production. Bilingual English and Spanish. Bachelors in Computer Engineering with training in electronics and networking technology.

Key Skills: Establishing effective system to control cost and maximizing profits. Effectively process analysis to improve productivity. Recommending solutions to upper management to solve operational challenges. Areas of experience includes food industry, aviation industry and telecom industry

Selected Achievements

• Implementation of a preventive maintenance plan to technological devices achieving reduce 50% purchase of equipment for replacement.

• Perform administrative reengineering systems to adjust to new requirements, without the need to purchase new software or incur new costs.

• Internal basic training plan in different software, achieving greater productivity for users, reducing helpdesk calls without the use of outside contractors

• Implementation of a successful system of weighing, labeling and barcode billing, achieving 50% faster time packing and invoicing. Similarly reduced the staff to do both operational capacity and improving plant productivity by 30%

• Configuration of electronic PLC controls successful in the baking cycle, automating the process and optimizing the quality of production.

• Implementation of online weighing scales using automatic, accumulating weight and pneumatic devices in the receiving raw materials, and achieving greater result in 80% less staff, reducing injuries, processing times and operating costs.

• New airlines setup for Common use airports computers, domestic and international flights.

• Installation of security systems for FLL customer office on each terminal, reducing loss articles and increasing employee supervision.

Nelson J. Rengifo Page 2

• Project management for a software interacting with different shipping platforms, remote locations setup and training.

• Project management and training for setup airlines offsite check-in for passengers at Fort Lauderdale and Miami cruise port.

• Project management and training for a baggage handling software.

• Technology setup for domestic and internationals airports, working with multidisciplinary teams.

• Departure control and reservation system integration for inter airline exchange between National Airlines and Emirates.

• Miami NAP cage administration, inventory, new hardware installation and circuit migration process development for Telefonica, increasing routers ports use, better response time for support and spare inventory control.

Professional Experience

COXO Technologies March 2013 to present

Director/Owner

Responsibilities:

Customer relation, contracts

Budget administration for projects

Field technicians supervision

Project manager

MGS Communication October 22, 2010 to September 30, 2011 I.T. Administrator

Responsibilities:

Network users support, local or remote

Software & hardware services, installation and user training

Network services, voice and data, installation and maintenance of network points, wireless, switches, firewall and voice devices

Preventive maintenance, Desktop & Laptop, Pc & Mac, printers and other

Inventory control of supplies for printers, and users

Attend external technical repair and service of telephones, printers and other

Design and construction of a dashboard to display data from advertising campaigns, using data extracted from external sources into a SQL database and development software with QlikView

Collaboration in the development and implementation of security policies Nelson J. Rengifo Page 3

Productos Amadio Jun, 1995 to May, 2005

I.T. Director

Responsibilities:

Design and installation of administrative programs

Support and adaptations to new legal dispositions

Interaction with different levels for the development of technological solutions

Net development and installations which SCO Unix Server, terminals, printers and personal computers with Windows as operative system

Administration, maintenance, protection and data support

UTP level 5 structured cable system of 32 points, Switches, Hubs and Equinox terminals net cards installations

All Corporative level users net support

Basic instruction Windows and office Tools course to user

Purchase of equipment and supplies, management of IT department budget

Development and implementation of security policies

Technological support, Weight and code bars system of a finished product, Invoicing and inventory with wireless scanner, Counter- weight automatic system and control. Skills

Software

Windows OS desktop & Servers, Mac OSx, Microsoft Office Mac & Pc, BBX Basic Business, SCO Unix, Tinyterm, Norton, Backup Software, Final cut, DVD Studio pro, Soundtrack Pro, Microsoft Visio, Solar wings, File Maker, Qlikview., NDOS Antivirus, Spicework, Quickbook. NEC DSX.

Hardware

Hewlett Packard, Compaq pc & Servers, Dell, Equinox, Mettler Toledo, Mac, Wyse, IBM, Epson, development of wiring for computers and phone networks, Cisco, Siemens, Zebra, Symbol, NEC phone systems, Biometrics Security Systems and others.

Personal

Proactive, Self motivated, Solid teamwork and interpersonal, Organized and continuous learning- oriented. Willing to work flexible hours and overtime when necessary Education

Colegio Universitario de Administración y Mercadeo, Valencia, Venezuela Diploma in Computing and Informatics

Courses:

Instituto de Electronica Valencia, Valencia Venezuela Diploma in Basic Electronics

Universidad Tecnologica del Centro, Guacara, Venezuela Ethernet networking Cat 5 Networking

Infinera, Sunnyvale, CA

DTX Installation and initial commissioning



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