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Manager Customer Service

Location:
Cedar Hill, TX
Posted:
December 01, 2016

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Resume:

Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments.

Enthusiastic team player dedicated to process improvements and staff development in the face of rapidly evolving technology and changing markets to meet or exceed company objectives and goals while putting customers first. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems through innovative techniques.

Skills

•Process improvement

•Strategic planning

•Customer relations

•Multi-operations management

•Personnel management

•Logistics management

•Inventory control

•Well organized

•Multi-tasks well

•Flexible thinker

•Self-starter

•Complex problem solving

•Visionary

Knowledge of MS Office

Work Experience

Tesmec USA – Alvarado, TX

Quality Engineer/Quality Manager Interim/HSE Interim 10/2013 – Present

•Currently serving the duties and responsibilities of Quality/EHS Manager.

•Performs the lead role in internal audits for the QMS as it pertains to ISO 9001:2008 and AAR

M-1003.

•Second chair during annual Management Review for ISO 9001:2008 and AAR M-1003.

•Second chair during certification audits (i.e. ISO 9001:2008 and AAR M-1003, customer audits, TX OSHCON and TX Mutual surveillance onsite audits).

•Key player in developing and implementing ISO 9001:2008 and AAR M-1003 certifications.

•Provides organizational and operational support in planning, design and implementation and maintaining the Quality Management System.

•Identify processes, methodologies and techniques, resources, tools and management skills necessary to achieve the required quality standards.

•Establish, plan and promote the actions necessary to prevent the occurrence of non-compliance of the service offered and the system of quality management, monitoring the implementation solutions.

•Ensure the collection and storage of historical data on quality in order to permit a statistical evaluation of the results obtained.

•Managing resolution of non-conformances including determination and verification of effectiveness through root cause/corrective action and corrective/preventive action (RCCA and CAPA).

•Review and disposition of Material Discrepancy Reports and maintain MDR log.

•Developing process changes to effectively and efficiently improve production part approval process (PPAP).

•Develop, written and administer training courses to meet OSHA requirements (HazCom/GHS, Bloodborne Pathogens, PPE, LOTO, Forklift Safety Operation, and other courses as required).

•Develop, implement and organize the company Chemical Inventory and Safety Data Sheets (SDS) program in accordance to Globally Harmonized System (GHS) for Hazard Communication.

Triumph Interiors, LLC - Grand Prairie, TX

Quality Manager 02/2006 to 07/2013

Served as the Accountable Manager to the FAA.

Managed Repair Station and FAA activities; Conducted FAA and Customer's audits.

Directed, planned and laid out details of inspection standards, methods, and procedures to comply with all applicable Federal Aviation Regulations and manufacturer’s recommendations.

Developed, administered and maintained quality assurance procedures and activities required to ensure that the products are in compliance with quality standards.

Managed visual and physical inspections, sampling, testing and control of parts, products and materials to conform to established standards of quality.

Reviewed quality control requirements with customer representatives assuring compliance with engineering requirements.

Collaborated with customer quality control representatives to coordinate inspection and acceptance activities.

Maintained Controlled Capabilities List and self evaluations.

Established and maintained calibration procedures for instrumentation to assure traceability of instrumentation.

Performed internal system audits to Coordinating Agency Supplier Evaluations (C.A.S.E.) standards.

Managed and implemented all pertinent internal and external regulations, specifications and airworthiness.

Designed, implemented, organized and maintained all company process specifications and customer engineering documents in the technical library.

Secure and maintain technical data on all appliances returned to service by the Repair Station on 8130's and ATA 106 forms as certified FAA Repairman.

Served on MRB committee; responsible for review and disposition of appliances in quarantine.

Oversaw inspection associated with the repair cycle including final outgoing inspection.

Created and maintained Work Instructions; oversaw First Article Inspection (FAI) and process reports is accordance to AS9100.

Designed, implemented and administered OSHA training courses (HazCom, PPE, Forklift Operation, other courses as required).

Developed, implemented and organized the company Chemical Inventory and Material Safety Data Sheets (MSDS) program.

Coached employees to meet company standards.

Redneck Trailer Supplies - Arlington, TX

Warehouse Supervisor 10/2004 to 02/2006

•Oversaw daily warehouse operations and personnel.

•Managed the fork lift daily inspection program.

•Managed personnel in loading operations of customer merchandise delivery.

•Administered OSHA training courses (HazCom, PPE, Forklift Operation, tire inflation machine, other courses as required).

•Developed, implemented and organized the company Chemical Inventory and Material Safety Data Sheets (MSDS) program.

•Coached employees to meet company standards.

Eagle Aviation Services, Inc. - Abilene, TX

Supply Services Supervisor 09/1996 - 12/2002

•Served as Stores Manager during his absence.

•Directly organized the layout of three supply store rooms.

•Directly organized, controlled and tracked specialized aircraft tooling.

•Developed, implemented and organized the company Chemical Inventory and Material Safety Data Sheets (MSDS) program.

•Performed internal audits of department policies and procedures.

•Trained all stock clerks in policies and procedures.

•Tracked time and attendance.

•Coached employees to meet company standards.

Military Experience

United States Navy - Honorable Discharge

Missile Technician 03/1990 - 09/1995

•Operated and tested missile launching mechanisms, sequencers, master control panels, service control panels, power supplies, fire suppression systems, hydraulic crane operation, deluge and plenum tanks.

•Participated in missile on/off loads by using a hydraulic crane.

•Missile Systems Supervisor in Combat Systems Control room.

•Combat Systems Safety Petty Officer.

•Armed roving security patrol on board ship while in port and during deployments.

Additional Experience

C.A.S.E

ISO 9001:2008

AAR M-1003

ISO 9001:2015 Quality Lead Auditor - Certified

OSHA 10

Education

American Commercial College - Abilene, TX

Network Information Technology - Diploma 07/2003 - 07/2004

Courses Attended

Human Factors Primer for Aviation Mechanics

Export Controls

Vendor Shop Practices Manual

Failure to Follow Procedures

Suspected Unapproved Parts

Competent Person/Train the Trainer Respiratory Fit Testing Program

Internal Auditing

World Class Customer Service

Reasonable Suspicion: Helping Managers Fight Workplace Substance Abuse

Representative Training I & II

First Aid/CPR/AED



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