JENNIFER MARTINEZ

*** **** ***** ****** *** *c, Bronx, NY 10454 C: 1-347-***-**** acxq2y@r.postjobfree.com

CAREER OVERVIEW

Dedicated Customer Service, bilingual Representative motivated to maintain customer satisfaction

and contribute to company success. Highly enthusiastic with nine years client interface experience.

Four of those years were working as a receptionist handling high volume calls, handling customer

needs and complaints, transferring calls, signing in and calling vendors, placing orders and relying the

information to the shipping department and other staff, making sure all customer information, orders

and receipts were well organized, inspecting products, making sure it was of the best quality for our

customers, placing and returning out going calls to our customers and assisting staff with anything

that was needed.

CORE STRENGTHS

Bilingual (English and Spanish) Customer service expert

Strong organizational skills Telecommunication skills

Active listening skills Adaptive team player

Seasoned in conflict resolution Responding to emails in a

Sharp problem solver professional manner

Courteous demeanor Internet research

Energetic work attitude Professional writing skills

Telephone inquiries specialist

ACCOMPLISHMENTS

Customer Service

Researched, calmly and rapidly resolved client conflicts.

Assisted customers over the phone regarding store operations, product,

promotions and orders.

Would go outside of job description and help on sales floor when

needed.

Assisted in fast thinking resolution when dealing with visual aspects of

the store.

Created special color mixes for products.

Contributed to sales.

Assisted staff with sales.

Gpp (Good Product Production) Certified.

Allergen Certified.

WORK EXPERIENCE

06/2012 to Current Candyworld, Copack, Colorworks, Color-mixologist

Mars Retail New York City, NY

Make special color mixes and designs for our products that are pleasing

to the eyes of our guest in order to up sale products.

Packng products.

Maintain the cleanliness of the candy room in which are products are

produced.

Maintain the safety of our guest and products by avoiding cross

contamination in the candy room.

Stocking the candy room and sales floor with products.

Examining products and making sure it is of the highest quality.

Making special orders and mixes for our guest.

Assisting guest and fellow staff.

Personalizing products for guest.

Fast thinking with visual solution of sales floor when products are out of

stock and there must be a floor change.

09/2008 to 06/2012 Receptionist

Mars Retail New York City, NY

Answered incoming calls and placed out going calls

Managed quality communication, customer support and product

representation for each client.

Interacted with customers and retail buyers to follow-up on shipping

statuses and expedited orders.

Promptly responded to general inquiries from members, staff, and clients

via e-mail and telephone.

Served as a bilingual Spanish/English customer service representative.

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer

complaints.

Accurately logged all daily shipping and receiving orders.

Increased store sales by upselling merchandise.

signed in and called vendors

Assisted staff by placing phone orders.

08/2007 to 09/2008 customer service

Mars Retail New York City, NY

Greeted guest.

Maintained up-to-date knowledge of store policies regarding payments,

returns and exchanges.

Prevented store losses using awareness, attention to detail and

integrity.

Cross-trained and provided back-up for other customer service

representatives when needed.

Expressed appreciation and invited customers to return to the store.

Managed quality communication, customer support and product

representation for each client.

Served as a bilingual Spanish/English customer service representative.

Assisted customers with store and product complaints.

Recommended, selected and helped locate merchandise based on

customer needs and desires.

Organized the store by returning all merchandise to its proper place.

EDUCATIONAL BACKGROUND

2014 Bachelor of Arts: Religion

Hunter College New York City, NY, United States

Minor in Arabic which I can decently speak and communicate in.

Respects and has an understanding for people's religious and cultural

beliefs and practices which further helps assist people of different

backgrounds.

Contact this candidate