TODD ROBERT KROUT

**** *********** *****

Dawsonville Ga. 30534

706-***-****

acxpt5@r.postjobfree.com

BUSINESS ANALYSIS/PROJECT MANAGEMENT:

Developed business architecture using requirements such as scope, processes, alternatives, and risks. Interviewed clients to identify, understand and document business requirements. Managed the analysis for each project. Determined project costs and resources analysis. Communicated with clients throughout the project life cycle. Completed projects within time frames and met mandatory usage due dates. PMP Certification (currently pursuing).

PROFESSIONAL EMPLOYMENT:

Fidelity Information Services (FIS Global) 1993 – April 29, 2016

IT Senior Business Consultant

Manage applications with project team. Daily interfacing with internal and external clients. Led cross functional team meetings. Liaison between IT and business units. Collaborate with developers and subject matter experts. Data mining with SQL on Microsoft and Oracle Databases.

Service Delivery:

Maintained production environment. Ensured clients were setup on BillPay and eBill products that executed properly. Developed reports and presentations to communicate findings to stakeholders. Created change requests. Ran scripts in Oracle Database.

Application Management:

Implementation of Bill Pay software on web, transaction and SQL servers. Resolved Tier 3 tickets. Handled after hours issues through server monitoring software and on-call rotation.

Forms Manager/Programming Supervisor:

Managed all application project and program related activities. Team implemented software for Deposit, IRA, Lending, Mortgage and Custom Form products. Oversee analysts to define and manage business partner requirements. Assisted in creating user stories with the project team. Analyzed project costs and resources required to complete projects. Ensure deadlines are met by facilitating resource planning, organizing and prioritizing. Kept management and key stakeholders well informed on a timely basis of project status. Provided project leadership to the project team throughout the life cycle of the project. Mitigated risk and issue process to achieve project success. Ensured sponsor final acceptance of project by making sure the delivered product complied with the agreed deliverable list, scope and organizational procedures to close the contractual obligations.

Programming:

Programmed changes to application, custom, and form vendors such as Wolters Kluwer (BSI). Made interface changes to third party software like Fiserv and Jack Henry.

Client Services:

Accepted inbound support calls from Clients, Service Bureaus and Sales Department. Handled software parameter, security, programming and setup issues. Supported hardware with form/report setup and teller printers. Served as Tier 1, 2 and 3 support.

Implementation:

Implemented software and taught training activities. Analyzed business processes, procedures and systems. Performed impact analysis of business process enhancements. Modified software and parameter changes. Interfaced with senior officials.

Summary of direct responsibility:

Agile and Waterfall methodologies

Managed all product and project activities

Cross trained and taught training classes

Met with senior client officials

Worked with legal and compliance departments internally and externally

Designed and QA tested software

Data mining using SQL scripting on Microsoft and Oracle Databases

Wrote release notes and documentation for SharePoint

Resolved Tier 1, 2 and 3 tickets

Secor Bank (1992-1993)

Supervisor-Post Closing Department

Managed and trained 32 auditors to successfully audit Conventional, FHA, and VA mortgage loans. These loans would be sold in secondary market or at other lending institutions.

Linwood (1991-1992)

Mortgage Loan Auditor

Audited 1st and 2nd mortgage loans.

Title Services of West Florida (1991-1991)

Marketing Director

Increased business by adding real estate agents, banks, and finance companies as clients. This involved cold calling, mail, and phone calls to prospects. I closed loans, prepared title commitments and policies.

Goldome Credit Corporation (1987-1991)

Loan Officer

Responsible for approving 2nd mortgage home improvement loans which allowed me to work with contractors across the U.S.

United Companies Mortgage (1985-1987)

Loan Officer

I was responsible for obtaining new business. This involved calling on new and existing clients. I also did in house appraisals, processing, and collections.

Remco (1984-1985) Branch Manager

Opened a branch from scratch with responsibilities for the daily operations and staffing.

Blazer Financial Services (1983-1984) Assistant Manager/Loan Officer

Initiated and closed consumer loans and maintained collections of those accounts.

TECHNICAL:

Microsoft SQL, Oracle SQL, AS/400 iSeries, CL, RPG, RPG/LE, UNIX, XML, Visual Basic, Microsoft Project, Access, Power Point, Visio, Microsoft Office Suite, Crystal Reports, HP ALM Quality Center, SOAP UI

EDUCATION:

University of Alabama

B.S. in Corporate Finance

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