Erika N. Williams

*** **** ***** ******

Chicago, IL 60628

Cellular 773-***-****

acxpnx@r.postjobfree.com

Summary of Qualifications:

Creative, analytical professional with over 10 years of experience in Banking Operations. Attentive to detail with a focus on accounts sensitive information. Dedicated to ensuring that customer’s needs are met and their experience is exceptional. Top Five Sales Associate that consistently exceeds established sales quota.

EMPLOYMENT HISTORY:

Bath and Body Works: Sales Associate

Lansing, IL

October 2012 to July 2016

Assist customers with purchasing decisions and making product recommendations

Ensure awareness of all sales, promotions and applicable ringing procedures.

Maintain working knowledge on all store products and adhere to brand standards.

JP Morgan Chase: Operation Specialist

Chicago, IL

November 2003 to August 2009

Processed customer applications and payments for foreigners that preferred to work and reside within the United States.

Ensured all documents and payments which accompanied each application were checked for errors and processed on an hourly basis.

Utilized 10 key skills and prepared documents for processing.

Bank One: Senior Fraud Specialist

Chicago, IL

June 2000 to December 2002

Resolved customer’s inquiries that occurred due to suspicious account activity.

Ensured that counterfeit and forgery items for Personal, Corporate and Middle Market accounts were investigated and reconciled.

EDUCATION:

University of Phoenix, May 2016 to October 2018, Bachelor of Science in Health Administration

Olive Harvey College, May 2011 to August 2011, Certified Nursing Assistant Program, Certification in Nursing Assistance

Harold Washington College, August 2002 to July 2004, Business Administration, Associates in Art

Contact this candidate