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Customer Service Technician

Location:
Memphis, TN
Posted:
November 30, 2016

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Resume:

**** **** ***** ****

Memphis, Tennessee *****

901-***-****

acxpm4@r.postjobfree.com

OBJECTIVE

To secure a position in the IT profession where my qualifications and experiences can create a direct impact on the organization and those it serves.

CERTIFICATION

2016 CompTIA A+ 220-901 Hardware

2015 Interconnecting CISCO Networking Devices Part 2

2015 Tracer SC Operation

2014 Machine Safeguarding

2012 CISCO Entry Networking Technician Part 1

2002 First Class Steam Boiler Engineer

2001 First Class Refrigeration Engineer

1994 Universal Technician EPA Approved

1994 Automotive Technician License EPA approved

KEY COMPETENCIES

I’ve work with Southwest Community College I.T Department for 1 year where I work hand and hand with the Technicians completing day to day work orders from reinstalling imagines of computer to unjamming paper jams for the printers. I’ve also learn about their print Server to their Domain Name Server and DMZ firewall. In my spare time I also worked with CCNA Simulator V.1.0.002 and packet tracer where I Configured VLAN’S Basic configuration of switches and routers on 1841, 2620, 2811 Routers 295*-**-****-T AND 2960 Switches. I also configured security on 2950-24 and 2950-T switches, configured ACL’s Extended, Standard and named ACL’s I understand STP and RSTP. Configured and understand EIRGP and OSPF Route Tuning serial configuration Authentication of EIGRP and OSPF WAN Frame-relay Nat configured with IPV6 addressing Some accomplishments I’ve made was setting up a complete packet tracer city with web servers, I phones multi point frame relay spanning tree trunking chap and pap ip Nat pool Access list with IDS and IPS control.

ACCOMPLISHMENTS

As a class room graduations’ assignment, I was tasked to configure a network to default all traffic from that area to the internet with the command default-originate information always turned off cdp interface to disable advertise routes out of that interface. Configure hostnames description setup eigrp frame relay ppp authentication.

RELEVANT COURSEWORK

CISCO Networking, I, II and III, Computer Program Design, Database Management, C programming, C++, Objected Oriented programming, Oracle, P/L SQL, Visual Basic, Java, System Analysis, and Software Engineer Design

EDUCATION

12/15-5/15 Southwest Tennessee Community College, Memphis, TN

Certificate: INTRO-1 Networking Security

11/11-2/11 Southwest Tennessee Community College, Memphis, TN

Certificate: CCNA 3- Wide area networking

8/11-11/11 Southwest Tennessee Community College, Memphis, TN

Certificate: CCNA 2- Small home and business

11/07- 12/07 Southwest Tennessee Community College, Memphis, TN

Certificate: CCNA 1- Networking Basics

5/00 – 8/00 Southwest Vocational Technical Centers, Memphis, TN

Certificate: Air Conditioning and Refrigeration

WORK HISTORY

3/07 – Present Southwest Tennessee Community College, Memphis, TN

Air Condition/Heating Mechanic 2

Daily checks of the Energy Management System and maintenance of campus.

Handle contract work to ensure completion.

Maintain the performance, condition and reliability of all equipment.

Resolve IT related issues with Siemens Control for all DDC Equipment, Networking and programming scheduling.

1/90 – Present Holliday’s Repair Service – Memphis, TN

Supervisor /Service Technician

Coordination of daily routines for Trane,Gibson,Goodman ac units

Handle’s calls for Residential/Commercial Air Conditioning / Heating.

Maintain computer systems, designs, heat load calculation, control work, duct sizing, codes, Supervises an eight man crew, Sub-Contractors, and Accounts Receivables.

3/04 - 04/07 Sears Service Center, Memphis, TN

Repairman

Repaired Stoves, Dishwashers, Washers, and Dryers & Compactors for all major brands.

9/01 - 09/06 University of Memphis, Memphis, TN

Service Technician

Coordinated the weekend’s shifts for the maintenance.

Handled calls for Residential/Commercial Air Conditioning/Heating.

Maintained the computer systems.

Temperatures for the building operations.

Worked independently on Belts, Pulleys, Air Compressors and Boilers.

5/03 – 5/04 YWCA, Memphis, TN

Teacher

Taught students about small appliances, basic electricity and electronics.

11/96 12/97 American Home Shields, Memphis, TN

Customer Service Representative

Answered the phone and authorized contractors for repair of customer’s home appliances.

Input data into the computer for proper handling of the contracts and AHS business.

SELECTED ACTIVTIES

2012 Join cisco live events

2011 world of solution events with cisco

REFERENCES

Available Upon Request



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