Customer Service Home Health
Resume:
JENNIFER L. WARD
HAMILTON, NJ 08619
CELL 609-***-****
HOME 609-***-****
acxpin@r.postjobfree.com
PROFILE Professional and dedicated individual with 21 years experience as a Medical Secretary, Legal Secretary, Administrative Secretary Executive Secretary and General Secretary. Also experience as a Receptionist, Wrap Tech Assistant, Health Coordinator and Assistant Supervisor.
WORK HISTORY
ASSISTANT SUPERVISOR
July 24, 2012 Consolidated Services Group Inc.
to July 25, 2016 300 American Metro Drive, Ste. 170 Hamilton, NJ 08619
RESPONSIBILITIES:
• Assist supervisor in ensuring proper policies and procedures are maintained in the execution of daily Customer Service/ Intake activities so that deadlines/compliance requirements are met.
• Assist supervisor in the training or retraining of staff personnel to ensure that all customers/callers are provided with accurate information.
• To educate and service customers for CSG/CHN PPO related service products and able to access and update the Medlogix Practice Management system.
• Ensures submissions for First Report of Injury are completed timely and accurately.
• Liaison between clients and CSG to provide information, resolve billing issues and identify providers in the network.
• Makes, receives and handles Customer calls to and from providers, claimants, adjusters and attorneys pertaining to CSG products and services inquires.
• Complete 250 web message a day. Changing information in the computer and sending messages to the appropriate department.
• Transferring callers to the appropriate departments.
• Demonstrates ability to work independently and produce a high level of quality.
• Provides resource support to team members for work flow or data questions.
• Assists the supervisor in the interview process of new employees.
• Assists the Customer Service/Intake Supervisor with reviewing productivity sheets for submission, timeliness and completeness.
• Demonstrates the ability to apply creative training techniques to ensure effective results of orientation/training process.
• Advises Customer Service/Intake Supervisor of problematic issues – escalates those problem issues that require deeper intervention.
• Completes other tasks as assigned by Customer Service/ Intake Supervisor.
TELEPHONEEEE OPERATOR
February 2011 Princeton Telecommunication Services to July 20, 2012 2400 Whitehorse-Mercerville Road
Mercerville, NJ 08619
RESPONSIBILITES:
• Answer telephone calls for 400 clients.
• Take messages and save for morning or call client with the emergencies and transfers them. Everything is typed is typed on the computer.
• Document every call, etc.
Health Coordinator
May 2010 to Health Force
January 24, 396 Whitehorse Avenue
20ll Trenton, NJ 08610
RESPONSIBILITIES:
• Schedule Home Health Aides to patients.
• Schedule LPN's and CNA's schedules for hospitals.
• Answer phones and talking with patient's, home health aides, LPN's, CNA's, case managers, social workers and potential patients to schedule them for services. Take patient information over the phone.
• Interview and heal Home Health Aides fill out applications and do orientation with them. Collect necessary information from them. Send out application packets to LPN's and CNA's.
• Check license status for Home Health Aides, LPN's and CNA's. Verify Medicaid eligibility for patients.
• Filing and making up new patient charts.
• Being on call every other week.
ECOM Shopper
January 2010 ACME Supermarket
to May 2010 Yardville, NJ
RESPONSIBILITIES:
• Shop for customers who sends their order online by a certain time.
• Bag items and fill out the necessary forms to have ready when the customers are due to pick up their order.
• Bring order to customers in the parking lot and help them put their groceries in their car.
• Stock shelves and straighten out the isles.
• Do anything that was asked of me to do by my manager and supervisor.
Receptionist and Wrap Tech Assistant
July 2008 to Suddenly Slender
November 2009 3010 South Broad Street
Hamilton, NJ 08610
RESPONSIBILITES:
• Type letters, forms, update client database and
information and other required typing.
• Answer the telephone and make or reschedule
appointments and explain the wrap procedure and
details of what to expect the day of the wrap.
• Greet client when they come in and take payment and check them out when they leave.
• Clean all equipment, rooms and everything used for the wrap.
Medical Secretary, Legal Secretary, Administrative Secretary Executive Secretary and General Secretary
July 1, 1987 to New Jersey Manufacturers Insurance Company February 16, 2007 301 Sullivan Way
West Trenton, NJ 08628
RESPONSIBILITIES:
• Transcribing medical reports, records and letters. Transcribing all other documents, reports and letters.
• Typing charts.
• Scheduling appointments.
• Preparing legal motions, impleaders, memorandums of law, briefs, subpoenas, certifications and affidavits.
• Transcribing general letters.
• Initiated calls to assureds, attorneys, physicians and brokers. Also answering high volume of calls.
• Receiving and sending faxes.
• Handling mail that is received and sent out.
• Filing and making sure everything is in the file that is needed for claimants, physicians and attorneys.
• Typing and handling personal reports regarding employee's physical exams.
• Helping out other secretaries with their work load. SKILLS
• Proficient in all computer programs.
• Type 75 WPM.
• Proficient in my work and proficient in handling high volume of calls and work load.
REERENCES
Available upon request.
Contact this candidate