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Customer Service Manager

Location:
Raleigh, NC, 27610
Posted:
November 30, 2016

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Resume:

Jose Chavez

**** ****** ******

Raleigh, NC *****

919-***-**** acxpaw@r.postjobfree.com

EDUCATION

Wingate University Wingate, NC

Bachelor of Science, Major: Accounting May 2015

Related Courses: Business Strategy, Principles of Marketing, Principles of Psychology, Public Speaking

Honors: Deans List

WORK & LEADERSHIP EXPERIENCE

Operations Manager & Accountant Charlotte, NC

Latin American Coalition June 2016 -Present

Supervise, direct, and manage human resources, technology maintenance and support, facilities management, labor management, and other administrative functions to support the daily operations of the organization.

Develop and implement human resources systems and structures based on the industry best practices.

Process bi-monthly payroll for all the staff members

Perform monthly bank reconciliations and allocated all expenses

Manage accounts payable and accounts receivable

In a time-frame of 3 months, I was able to decrease expenses by 13% and increase income by 29%

I manage the annual audit and ensure that the organization has followed all proper accounting principles and regulations.

Claims Adjuster Raleigh, NC

Allstate Insurance August 2015-April 2016

Communicated with policy holders when they were involved in automobile accidents

Analyze information gathered by investigation and report findings and recommendations

Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.

Managed funds from $1,000-$12,000 for property damage and minor bodily injuries Volunteer Income Tax Assistance Monroe, NC

Union County Division of Social Service February 2015-April 2015

Prepared for Advance Income Tax Assistant Certification through self-study and completion of exam

Prepared tax returns for people who earned less than $53,000 annually

Interacted with customers and community to maintain high levels of customer service

Used the TaxWise online software for preparations of all returns Phonathon Student Caller Wingate, NC

Annual Giving Fund, Wingate University November 2014

Called Alumni and other donors to raise money for the Annual Giving Fund

Formed connections with donors and updated them on current projects at Wingate University

Filled out the correct paperwork for credit card donations Assistant Manager Raleigh, NC

St. Moritz Building Services May 2014- August 2014

Communicated efficiently with co-workers to divide and complete assigned tasks

Supervised 4 co-workers and monitor their work

Interviewed, hired, trained, and coached team of associates

Performed tasks of co-workers during their absences Founder and Treasurer Wingate, NC

Latino Club, Wingate University August 2013- May 2014

Led information sessions of 20+ participants and recruited 8-10 involved members

Managed $150-200 in member dues per semester

Monitored the funds that the club received and ensured that they were used appropriately

Researched other colleges constitutions and constructed a constitution for the new organization VOLUNTEER EXPERIENCE

Beacon Baptist Church 2009-2015

Teacher Assistant at Wake Early College High School 2012 Junior Volunteer at WakeMed Hospital 2009-2012

SKILLS

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, TaxWise software, QuickBooks, Speak fluently in Spanish, and I am familiar with NextGen Software.



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