Alfonza F. Williams

Email: acxp9j@r.postjobfree.com

Phone: 773-***-****

OBJECTIVE: To form a mutually beneficial union with a firm that will utilize my varied and extensive skills, and in return will allow the opportunity to grow and succeed based on my abilities.

EMPLOYMENT:

City of Joliet (Contract) Joliet, Il

Application Analyst May 2016 – Present

Support users in the Munis software as a Subject Matter Expert.

Coordinate with members of IT department and end users in order to secure cross-functional cognizance and usability.

Respond to HelpDesk tickets and assist in resolving issues, by explaining functions and/or resolving system issues.

Assist IT team members determine appropriate application deliverables suited to application business.

Assisted in resolving application level problems and questions.

Assist users with log-in issues.

ADP (Contract) Elk Grove Village, IL

Service Support Specialist August 2015 – January 2016

Provides Technical support to the service team via phone, CRM, email or in person, regarding the resolution of product and client problems.

Coordinates communication with other departments to expedite responses to critical client situations. Utilizes extensive product/process experience to identify issues, troubleshoot client problems and assist with a resolution. Interfaces with client or third party administrators to troubleshoot/resolve issues.

Continually upgrade knowledge and skill base relating to both new product rollouts and existing products to increase proficiency in a technical support capacity.

May champion and/or assist in the coordination and communication of special client events (e.g., related to client's acquisition / divestiture activity), support new client on-boarding and transition to Service from Implementation, or assist in new product rollouts, releases/patches internally or with clients. Assist in helping client adapt to regulatory changes, primarily for ACA

Ineos (Contract) Lisle, IL

Health & Welfare Administrator/Specialist August 2015 – August 2015

Day-to-day administration of Health Savings Accounts (HSA) to ensure the delivery of benefits and services assigned.

Monitor, track and audit all HSA contributions and funding on a pay period basis. Work with HR and Accounting contacts to obtain appropriate information and ensure funding is in compliance with government regulations.

Monitor and audit HSA compliance. Perform monthly audits of: payroll processing to ensure employee checks are accurate; payroll deductions, eligibility, etc. Process corrections as necessary. Reconcile funding on a monthly basis.

Provide day-to-day support to over 20 H.R. and Payroll contacts across all US businesses.

Day-to-day administration of ACA Reporting.

Monitor and audit ACA compliance. Perform monthly audits of: payroll processing to ensure data files to vendor are accurate; Ceridian census data for accuracy; eligibility; and health plan enrollment information. Contact HR or Employees as necessary to correct any inconsistencies or missing data.

Responsible for oversight of monthly data file, handling issues when necessary.

Responsible for oversight of annual government filing of Form 1094. Work with vendor to prepare Forms 1095 for employees.

Provide Summary of Benefits Coverage to newly hired and rehired employees.

Work with consultants (programmers), Ceridian and vendor to update interface processes as necessary.

Provide support to the H&W Administrator Lead as necessary.

Actively participate in annual open enrollment process, providing support to the H&W Administrator Lead.

Akzo Nobel (Contract) Chicago, IL

HRIS Support Specialist March 2015 – June 2015

Provide technical and functional support, working closely with the ADP end-user community including system maintenance, reports, queries, interfaces, security, and application related issues.

Research and troubleshoot Service Requests escalated directly or indirectly from the HR Support Services Center team.

Create technical and functional specifications for interfaces, reporting, and new system implementations.

Provide business unit customers with reports, queries, and customization as needed.

Assist with all aspects of user acceptance testing and upgrades including developing test cases and troubleshooting errors.

Streamline business processes through automation and align processes with technology.

Create documentation and procedures for running reports and auditing specific employee data.

Assist with ensuring data integrity within the HR system.

Benefit Express Schaumburg, IL

System Specialist September 2013 – October 2014

Work with the development team and client to configure employee benefit plans on My Benefit Express (MBE) from setup to production. This process integrates MBE and client systems, including data migration and accessing system compatibility.

Coordinate with Healthcare carriers to determine system requirements, required fields and optional versus required fields for 834 carrier files and custom carrier files.

Assist the Project Manager in all elements of the transition including but not limited to, case implementation, file import and import testing, file transmit calendar, documentation and training the active administration team.

Configure client sites, including benefit plan rules, details, prices, text and documents. This can include Data Import Design and Implementation, data analysis & audits (from various sources).Additionally, data export implementation (proprietary and EDI) including coordinating, testing feeds with external vendors, insurance carriers, TPAs and Payroll/HRIS systems.

Add information to plan highlights, detailing deductibles, co-pays and other plan specific information.

ADP Elk Grove Village, IL

Service Support Specialist I October 2007 – August 2013

Participate in projects such as rollouts and releases as well as identify team training needs and assist in coordinating training and mentoring. Provide technical support to the virtual HR Services service team regarding the resolution of product and client issues and questions. Utilize extensive product/process experience to identify issues, troubleshoot client problems and assist with a resolution. Continually upgrade knowledge and skill base relating to both new product rollouts and existing products. To champion and/or assist in new product rollouts, releases/patches internally or with clients. Assist Open Enrollment Specialists in scheduling and reviewing Carrier Connection files for the transmission of enrollment information.

Collaborate with other teams within and outside of Major Accounts, and with HR Services 3rd party providers to provide solutions to clients. For technical areas outside of my area of expertise, work closely with the appropriate functional area to facilitate resolution to client issues. Mentor HR Services associates, providing instruction and guidance on product and features, regional process and procedures, and soft skill development. Work with newly hired associates as a coach.

Act as team leader in the absence of management by prioritizing critical issues and providing guidance and direction. Participate in decision making regarding department goals, objectives, processes and procedures. Provide input to management on performance evaluation and recruiting decisions for client service.

Maintain comprehensive knowledge of regional operations systems and procedures by participating in project teams and product committees. Serve as liaison with corporate staff (BES, corporate support and development) and/or third parties. Monitor and report on the status of assigned projects including identifying actual or potential issues which may impact final results or delay deliverables.

Customer Service Associate III (ADP)

Responsible for supporting questions and solving issues involving Core HR/Benefits Solution features and functionality (ADP’s website, understanding of web based product, appropriate use of both Partner Access and Bomgar, supporting relationship with Implementation/Training/Sales/Carrier Connections); Assisting in the understanding of HR/Benefits Solution’s interaction with PC Payroll (PCPR) and Pay eXpert; Report creation and troubleshooting, Benefit plan setup and troubleshooting and Employee benefit enrollment, termination and connection to PCPR and Pay eXpert. Basic troubleshooting of the payroll connection import file, Import and export functionality (create a template, import data and publish the template). All issues ranging from basic to moderate complexity.

Troubleshooting Pay eXpert and Carrier Connection files, ranging from reading the files and evaluating them to deciphering errors that prevent files from loading correctly. Also created files for manual import for special situations when necessary and walked clients through this process.

Creating and updating access for employees, managers or HR Administrators by making changes to Division/Locations/Classes or by changing security levels to give more or less access.

Administering the HR Profile product in correlation to the Payroll product administration.

Assisting clients successfully through Open Enrollment by helping to create benefit plans, update carrier connections as well as payroll connections, create enrollment profiles to enable Employees to enroll through the online web service and helping to answer any questions/assist in any problems that arise.

Assisting in the creation of plans and policies as necessary including but not limited to Performance Reviews, Time Off Plans, Recruitment, etc.

Work with fellow ADP colleagues in a service center environment to answer questions received from ADP clients regarding Payroll products. Investigate, research, analyze and resolve simple to highly complex problems.

Educating our clients regarding ADP products to ensure full use and understanding of our product capabilities and procedures as well as follow-up with clients to ensure they were satisfied with the service received.

Understanding and supports Call Center Principles and their importance to the success of the organization, as demonstrated by adherence to schedule (90%), flexibility to move between Inbound and Resolution as necessary and willingness to work outside of scheduled work hours during peak periods. Manages time effectively, prioritizing tasks and utilizing scheduled time off phones effectively as outlined in the Research Measurements/Expectations document.

Assist in running reports as required, such as EEOC, Turnover, Vacation balances (total taken/remaining)

COMPUTER SKILLS/KNOWLEDGE

ADP Enterprise HR Pay eXpert PC Payroll Microsoft Word

Microsoft PowerPoint Microsoft Access Microsoft Excel Lotus Notes Microsoft Outlook Microsoft Office Project SQL Relational Databases People Soft Total Benefits Administration Client Order Entry System Workflow

Siebel Ceridian

Education:

Mansfield Business College – Data Processing (Associate)

Human Resources Management (Certification)

Bilingual – English/Spanish

Accomplishments:

Functioned as Peer Mentor while acting as point person for new hires. Conducted Peer Interviews for potential new hires. Trained to support WFN 3.0 and WFN 4.0.

Presented demo to associates going through training to give them an in depth view of the WFN 4.0 platform. Received many glowing accolades from clients regarding the superior service I provided.

Contact this candidate