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Customer Service Manager

Wappingers Falls, New York, United States
December 01, 2016

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* ******** ****** *** *, WAPP INGERS FALLS, NY 1 2 5 9 0


Many years of experience in making sales, multi-tasking, management/leadership positions, knowledge of how a business is operated and maintained. Graduated with a High School Diploma, and interested in completing AA degree in Business Management. Bilingual in English, Spanish and Arabic. Computer literate, extremely fast learner. EDUCATION

September 2015 to June 2018 SUNY Orange (Newburgh, New York) Business Management

Currently attending, pursuing an Associates degree in Business Management. September 2001 to June 2005 Park West High School (New York, New York) Graduated with an Excellent Citizenship Achievement Award. SKILLS

Business Management Skills: Management/Leadership experience, Taking/placing Orders, Sales, Customer Service, Entrepreneurship, Meeting weekly/monthly Quotas, Ability to multi-task, Cashier, Deli-Worker, Cook, Lotto/Money Orders/MoneyGram processing, Negotiating with other Companies, and experience working long hours. Bilingual: Proficient in English, Arabic, and Spanish. WORK EXPERIENCE

June 2015 to November 2016 Manhattan Deli (Newburgh, New York) Business Owner, Manager

Opened a second store in juncture with the first, Monument Grocery Stop. This store was being run by me, and I was working as the lead manager to keep the store together and running. January 2011 to August 2016 Monument Grocery Stop (Newburgh, New York) Business Owner, Manager

Opened up this store, worked as the manager. Did a variety of tasks, depending on what was needed, including cooking, Deli- work, cashier, customer service, ordering products, stoking inventory, cleaning, processed Lotto, etc. Worked very long hours to keep the store maintained. Sold a variety of products, including grocery items, produce, Lotto, and more. Consistently placed orders for products and stocked/restocked products. May 2009 to December 2010 Dave’s Gourmet (New York, New York) Manager

Worked as a cashier most of the time, as well as taking phone orders. Also, dealt with any problems customers had. Managed approximately 9 employees at a time.

June 2006 to May 2009

Cashier Gerome Deli (Bronx, New York)

Worked in the Deli, made over 200 sandwiches a day, a very fast-paced environment. June 2005 to June 2006

Cashier Titanic Deli (New York, New York)

Worked as a cashier, duties included placing orders, stocking/restocking items, checking inventory. January 2005 to June 2005 Club Soul (New York, New York) Busboy

Worked as a busboy preparing tables, and cleaning them. June 2001 to January 2005 Convenience Deli (New York, New York) Cashier/Cook

Worked partially as a cashier, and partially in the Deli. Took care of the lotto, did the stocking/restocking, and took care of customers.

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