Customer Service Medical
Resume:
Karin L. Brailey
Killeen TX, *****
geezz acxoyd@r.postjobfree.com
Summary of Qualifications: Over fifteen years' experience as front-desk dental and Medical office receptionist. • Capable and motivated self-starter with excellent interpersonal skills Performing various administrative tasks such as customer reception, receiving/originating calls, data filling, registration, making appointments, invoicing, filing and archiving. Effective communicator Positive, friendly and charming personality. *Customer service skills Manages all sorts of client questions effectively. Organizational skills Multitasking.
*Proficient in Microsoft Office to include PowerPoint, Word, Excel, Outlook
Work Experience:
Imaging Receptionist Department Diagnostic Radiology Seton Medical Center 12/03/2013-10/07/2016
Responsible for assisting in the delivery of personalized, professional and quality patient care, internal and external customer service. Responsible for the preparation of all departmental paperwork, release of patient information, answering the department's telephone. scheduling of patients, entering and retrieving patient information from the Picture Archiving Communication System (PACS) and Hospital Information System (HIS) and maintaining the work area in a clean and organized manner. Meets established timelines;follows through to ensure completion of assigned objectives, seeks feedback to improve performance, and demonstrates a positive, "can do" attitude. Looks for opportunities to improve processes and services, makes an effort to learn and develop new skills, and is resourceful and enthusiastic in responding to new challenges Delivers high quality services to internal and external customers, accepts responsibility and takes action to address quality issues, and helps operations & services respond to the needs of caregivers. Adheres to a standard of ethical conduct that promotes trust and open communication, earns trust by living up to commitments, and can be counted on to keep confidences.
MEDICAL SUPPORT ASSISTANT HOSPITAL ADMINISTRATIVE PSYCHIATRY I 04/2011 - 05/2013
Performs a variety of receptionist and other clerical duties in support of patient care and treatment in a Medical Treatment Facility. Uses the Automated Data System (ADS) and Composite Health Care System (CHCS) computer systems in performance of duties. Receives visitors and telephone calls. Relays incoming calls and messages to the staff. Screens staff and patients to determine the purpose of their visit and checks their eligibility for service. Maintain contact with clinic staff in controlling patient flow. Schedule appointments for patients utilizing policy guidelines and based on clinic schedules and nature of treatment. Request medical records daily for scheduled appointments. Perform end-of-day processing via computer for workload accountability to include scheduled appointments, walk-ins, no-shows, and other relevant information. Obtains medical records from civilian and military records maintenance facilities to ensure availability for treatment and legal purposes. Uses automated computer equipment and software systems to prepare appropriate correspondence to health facilities, legal representatives, insurance companies, and patients. Obtains supplemental materials as deemed necessary. Is responsible for proper format, spelling and punctuation, etc. Obtains medical records from civilian and military records maintenance facilities to ensure availability for treatment. Trains clerks/clinic medical clerks on scheduling and rescheduling appointments. Documents problems pertaining to the provider templates, schedules, and booking of appointments. Responsible for maintaining Key Book, Property book and CAF folders
Medical Support Assistant Warrior Combat Stress Reset Program
105/2009-04/2011
Performs a variety of receptionist and clerical duties in support of patient care and treatment in a Medical Treatment Facility. Utilizes the Armed Forces Longitudinal Health Technology Application (AHLTA) and the Composite Health Care System (CHCS) to perform required duties, Obtains medical records from both civilian and military entities to ensure continuity of care, availability for treatment and legal purposes. Serves as a primary point of contact for patients that walk in seeking medical information to be obtained and/or released. Verifies the identity of the customer and the proper authorization to request the release of medical information in accordance with HIPAA guidance. Observes patients for subtle and obvious signs of stress, discomfort, illness, irritability, and substance abuse and notifies professional staff of perceived emergencies and unusual circumstances. Coordinates patient complaints, inquiries, and requests for information that are outside the normal operating procedures of the department with the Patient Administration Division (PAD). Compiles data for a variety of reports using automated systems and prepares releases of information. Assists the Clinic Administrator to relieve the professional staff of administrative duties. Institutes the Quality Improvement Program and provides data and trend analysis to the Committee. Makes recommendations for changes to the internal plan, rewrites and submits recommended changes to the facilitycommittee as required. Provides qualitative and quantitative data on which decisions are made regarding services provided to patients, and assists to facilitate an efficient utilization management program. Acts in the capacity of a point of contact within the department for matters relating to administration and management. Serves as the primary point of contact for all Virtual Teleconferences. Coordinates unusual patient complaints, inquiries and requests for information which are outside the realm of normal operating procedures of the department with the Patient Administration Department (PAD). Refers inquiries from the media to the MEDDAC Public Affairs Office. Utilizes various resources both inside and outside the facility to develop information and provide an adequate database to analyze efficiency and effectiveness of services within the division and provides recommendations for resolving problems or increase efficiency, effectiveness and/or economies. Conducts a variety of patient, health care provider and resource utilization management studies utilizing personal knowledge of health care systems and established study techniques, or devices methods as necessary to provide the desired data. Coordinates with the Automation Office to assess needs and ensure appropriate equipment and software needs are procured. Institutes the Performance Improvement (PI) Project and provides data and trend an analysis to the PI Committee.
US Army Dental Activity, Various US Army Installations 04/1998-4/2011
Handled all the phone calls to the clinic and assisted the callers with inquires, transferred the calls to the personnel when necessary. Greeted all patients and visitors in a pleasing manner both over the phone and in person. Managed the patient appointments and confirmed them a day before to ensure uninterrupted services. Maintained all the paper work for the clinic such as making the charts for new patients, maintained patient record/medical history, and performed administrative duties whenever required. Administered the incoming mails, opened, and sorted them to be sent out to the appropriate personnel. I trained the new employees of the front office in understanding the work. I ensured that the reception, waiting, and discharge area are always neat and clean. I acted as a communication link for patients visiting the dental clinics, presented a positive attitude as the first point of contact for patients who are visiting the clinic for treatments. Assisted patients in scheduling appointments provided information and made appointments with dentists. Greeted patients and directed them in a positive manner, Sorted customer queries, and confusions. Documented customer records in databases along with verifying patient eligibility through various databases Confirmed appointments, and managed the patient recall system.
Education:
High School, Torrance Ca. 90505
Apollo College, Tucson Az. 85756
References:
Monica Hoover
Donna Myrdahl
Sara Hall
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