Monica Brelsford

Customer Service Representative

Saint Joseph, MO 64504

acxoh6@r.postjobfree.com - 816-***-****

Administrative support professional offering versatile office management skills, cash handling, answering multiple phone lines, and great customer service. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Willing to relocate to: Leavenworth, KS - Atchison, KS

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

USA 800 - Saint Joseph, MO-September 2016 to November 2016

CSR for Polaris account and JPay,FIS, and General. Helped customers daily with their needs and concerns.

Center Opener /Cook

Little Tot's Montessori - Kansas City, KS-January 2014 to July 2014

Opened center on a daily basis and preparred meal's

Greet parents and children as they arrived to the center daily.

Preparred nutritional meal's for children enrolled

Assistant Manager of Operations

Little Angels Preschool & Daycare-January 2011 to July 2011

Assists in the daily supervision of staff members and children

The care, safety, and well-being of all children in the group.

Demonstrating verbally and by role modeling a sound knowledge of good teaching practices and of child growth and development.

Providing information to parents about their children as well as sharing general child development information.

Assisted Living PCA

PCA

Assisted Living-April 2010 to December 2010

with a TBI.

Client lived in my home and as his PCA was in charge on a daily basis of cooking, laundry,

Personnal hygiene, medication intake, Doctor's Appointments, and daily events that

occured.

Special Educat

Basehor Linwood Middle School-2009 to March 2010

Worked one on one with special needs children with IEP's on a daily basis. Helped the children to succeed in the classroom environment.

• Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Manager of Operations

Tender Hearts Preschool & Daycare-2000 to 2009

Worked on all aspects of program development,accounts receivable, accounts payable, supervision, enrollment, and facilities.

Overseeing the care, safety, and well being of all the children at the center.

Staff meetings, staff training, and encouragement of continuing education

All aspects of staffing, scheduling, and supervision of personnel.

Compliance with codes of all state and local governing agencies: social services, fire, health departments, and others.

Assistant Manager / Teacher

Kid's Kountry-1997 to 2000

Assists in the daily supervision of staff members and children

The care, safety, and well-being of all children in the group.

Demonstrating verbally and by role modeling a sound knowledge of good teaching practices and of child growth and development.

Providing information to parents about their children as well as sharing general child development information.

Receptionist

Interconnect Devices Incorporated-1994 to 1997

Assistant to the President's secretary

Answering multiple phone lines

Helping with office reports

Distributing mail

Party Coordinator

Toddler Teacher

Kiddi Kollege-1992 to 1994

Responsible for a small group of children on a daily basis

Carrying out activities

Overseeing children's play

Maintaining a safe, clean, and pleasant environment

EDUCATION

Child Development Associate

Kansas City Kansas Community College - Kansas City, KS

SKILLS

Account Management (5 years)

CERTIFICATIONS

CDA

ADDITIONAL INFORMATION

Key Skills

Office Skills: Office Management,Accounts Receivable, Accounts Payable, Records Management, Database Administration Spreadsheets/Reports, Event Management, Calendaring,Front-Desk Reception

Computer Skills: MS Word MS Excel MS PowerPoint Adobe Acrobat

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