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Manager Customer Service

Location:
Omaha, NE
Posted:
November 28, 2016

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Resume:

WILLIAM “WILL” REYES

**** *. ***** ******

Omaha, NE 68135

Home 402-***-****

Cell 402-***-****

Email acxofg@r.postjobfree.com

EDUCATION

Bachelor of Science Degree, Business Management, 1996, GPA 3.9/4.0, Bellevue University, Bellevue, NE.

Life, Health, Sickness and Annuities Insurance license

TECHNICAL / COMPUTER SKILLS: MS Office, Outlook, ISO 9000, Manufacturing Extension Partnership (MEPS), Lean Manufacturing, 5S.

PROFESSIONAL EXPERIENCE:

November 2011 to Present

James Skinner Baking Company, Omaha, NE.

Director of Environmental Services

Responsible to direct and coordinate sanitation activities across a 3 shift operation.

Interview prospective new hires.

Schedule supervisors and personnel to achieve sanitation goals, and safety and quality requirements.

Ensure budget requirements and expenditures are monitored and controlled.

Coordinate Plant self inspections with management staff.

Maintain compliance with sanitation MSDS.

October 2009 to Present:

Independent Insurance Broker

Licensed to sell Life and Health Insurance in Nebraska, Iowa, Ohio, South Dakota, Virginia and Michigan.

Sell Life and Health insurance to prospective clients online and in person.

April 2008 to September 2009: Lindsay Corporation, Omaha, NE. Manufacturer of agricultural equipment and highway safety barriers.

Plant Superintendent

Overall responsibility for the operations of the manufacturing facility.

Effectively plan, staff and motivate production personnel to achieve production goals.

Improve operating efficiencies while maintaining quality and safety standards.

Coordinate and serve as liaison between the Omaha and Lindsay Nebraska offices.

July 2005 to April 2008: Carry-On Trailer, Missouri Valley, IA.

Manufacturer of utility and enclosed trailers and associated trailer parts.

General Manager (Plant Manager of the Year 2006)

Direct and coordinate production operations and labor management of approximately 150 employees across a two shift production operation with a staff of 4 managers and 8 supervisors. Responsibilities include aligning performance management, employee goal setting and development/evaluation of programs and personnel to meet manufacturing, safety and quality objectives. Oversee hiring practices and training of new employees. Improve employee retention by personally addressing employee needs.

Assist in industrial engineering and product development functions.

Responsible for safety, quality and production enhancements for a plant that could experience volumes of $30 million in sales each year.

Increased production by approximately 35% in the first year.

Liaison for Spanish/HR related issues.

October 2002 to July 2005: Airlite Plastics, Omaha, NE. Manufacturer of drink cups, polystyrene coolers, ICF (Insulating Concrete Form) building blocks and customized plastic products.

Production Manager

Responsible for planning production operations and establishing priorities and sequences for the manufacturing of a variety of products for a staff of over 90 people.

Coordinate manufacturing activities to ensure production and quality of products meet specifications and safety standards.

Review production and operating reports and resolve operational, manufacturing and maintenance problems to ensure minimum costs and prevent operational delays.

Manage and appraise performance of subordinate supervisors who oversee approximately 90 employees.

Increase 3rd shift production by 20% in a period of nine months.

Improve morale through daily interaction with supervisors, team leaders and operators.

Establish a positive rapport and working relationship with superiors, peers and subordinates leading to a promotion to production manager.

March 2000 to September 2002: AVAYA, Inc. Omaha, NE. Manufacturer of communications wire and cable.

Associate Manager/ Production Supervisor

Responsible for managing a staff of 25-30 direct reports at various levels in the organization.

Prioritize production schedule to maintain a customer service satisfaction approval rating of 90%.

Develop personnel to achieve a minimum operating efficiency of 85%.

Implement a safety program with incentives that improve morale and reduce employee injury rates.

Lead continuous improvement efforts focusing on productivity, cost reduction and quality improvement.

January 1992 to February 2000: FORD MOTOR CREDIT Corp. Automotive finance and administration.

Project Manager

Loss Recovery Analyst

Quality Assurance Coordinator

Collections Manager

United States Air Force, E-6, Tech Sergeant

Honorable Discharge

Professional References Available



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