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Customer Service Manager

Location:
Wilsonville, OR
Posted:
November 29, 2016

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Resume:

Kathleen M. Sweetland

503-***-**** acxo61@r.postjobfree.com

Wilsonville, OR www.linkedin.com/pub/kathy-sweetland/86/a73/991/

PROFESSIONAL SUMMARY

Experienced recruiter and HR Assistant with a diverse background in financial, high tech and manufacturing industries. Thrives in a hiring and recruiting role and is adept at operational HR duties and with HR software. Practiced in job description creation through full cycle recruiting. Exceptional at customer service and highly attuned to quality. Thrives in a fast-paced environment with infectious energy. Detail-oriented and highly skilled in managing multiple priorities, while exceeding expectations and deadlines. Passionate about recruiting and about building mutually beneficial relationships.

65 wpm/ Microsoft Office Ste.

ATS experience – WorkDay; Taleo; SuccessFactors; StaffSuite; Jobvite; HiringThing; BullHorn

Excellent sourcing & relationship building skills

UltiPro;NovaTime

Payroll/time tracking

Conscientious multi-tasker

Tracking recruiting metrics

Budget management

PROFESSIONAL EXPERIENCE

CONVERGYS, Wilsonville, OR 3/16-11/16

Talent Acquisition Specialist

Full cycle recruiting - Source candidates for customer support and technical support roles for several lines of business.

Conduct phone interviews, face to face interviews and promote hiring regionally via advertising and via job fairs.

Track all candidates with spreadsheets and foster relationship building with applicants and potential applicants.

Conduct prescreens, interviews and administer and manage all hiring/offer paperwork.

Maintain communication with applicants and foster a continued connection.

Promote company, opportunities and workplace culture to the community.

AJINOMOTO-WINDSOR, Portland, OR 12/15-3/16

Recruiter

Responsible for sourcing both active and passive candidates utilizing varying methods (e.g. representing employer at hiring events) and employing a variety of marketing tools

Responsible for building candidate pools for open positions by qualifying, interviewing conducting reference & background checks and pre-employment assessments.

Assist candidates coming in to complete applications for employment and conducting initial interview

Partnering with hiring managers on offers and closing candidates.

Maintaining ATS database of candidates and recruiting website

Perform various on-boarding tasks such new hire orientation, set up employees in payroll and

Develop and maintain post-hire follow-up routine with candidates to increase positive onboarding.

Track and report on recruiting metrics

FORESTERS FINANCIAL SERVICES, INC., Beaverton, OR 8/15-10/15

Recruiter

Recruiting financial representative candidates

Utilizing sourcing strategies to meet hiring goals – social media and resume searches

Supporting several remote office’s recruiting needs weekly

Posting on external job boards

Scheduling candidate interviews weekly

Tracking candidate hiring

SUPERIOR STAFFING @ LAM RESEARCH, Tualatin, OR 1/15-5/15

Recruiting Assistant

Creating general job descriptions utilized for posting similar jobs with varied levels/duties

Posting internal/external job postings on Lam Research website

College PhD level recruiting and interview setup

Posting on external job boards such as Monster and DICE

Reconciling purchasing card job posting expenses

Drafting and editing large database of technical job descriptions

ELWOOD STAFFING, Portland, OR

Staffing Manager/Recruiter/Onboarding 7/14-10/14

Serving as customer service rep to client companies and interviewing candidates for placement on job assignments.

Recruiting, hiring, and onboarding applicants for specific job assignments – predominantly for manufacturing positions.

Supporting associates through placement and terminating temporary associates as needed.

Ensuring that associates meet/exceed client expectations and that they succeed in their roles.

Providing and encouraging superior customer service in all aspects of job.

BARCO, Inc., Beaverton, OR

HR Assistant/Administrative Assistant/Event Planner 2/13-1/14

Provided general assistant to HR Manager, including training, employee time off tracking, payroll, benefits, HR budget tracking, expenses, and meeting preparation.

Increased effectiveness of employee time-off management through design of training instructions for all levels of management.

Led event committee to plan all company events, including venue designation, budgeting, and event execution. Stimulated and maintained great employee morale.

Streamlined meeting preparation through creation of standardized HR PowerPoint slides for monthly meetings and ensured slides were prepared and distributed prior to meetings.

PARAGON PLANNERS, Wilsonville, OR (Subcontractor Position) 2/09-3/13

Marketing & Event Planning Specialist

Led marketing efforts for financial organizations including soliciting client meetings, CRM data entry/calendar management, client gifting and event planning.

Increased client interaction through streamlining client calendar with 4-7 week outreach monitoring.

Provided talent acquisition assistance during critical ramp of personnel, including sourcing, providing job overview for applicants, interviewing, hiring recommendations and scheduling management interviews with interested applicants.

Managed sending of gifts and appreciation cards to clients on behalf of financial advisors.

Attended local client events and trainings.

Full-Time Mom – Wilsonville, OR (1998- 2009) – Church Deacon, Bible School Teacher, Church Committee Member, School Volunteer, Summer Youth Camp Activity Planner, Teacher and Scheduler.

OTHER RELEVANT EXPERIENCE

Counselor, Brawner North Hospital, Smyrna, GA

Outpatient Therapist, Tualatin Valley Mental Health, Portland, OR

Domestic Violence Shelter Volunteer, YWCA, Portland, OR

Office Manager, Coast Pavement Services, Tigard, OR

Financial Appointment Setter, Financial Investments, Lake Oswego, OR

Food Service Office Manager The Sequoias, Portola Valley, CA

Crew Training Intern/Assistant, NASA/Lockheed, Moffett Field, CA

EDUCATION

Masters of Arts, Counseling Psychology, Lewis & Clark College, Portland, OR

Bachelor of Arts, Industrial Psychology/Business Minor, San Jose State University, San Jose, CA

VOLUNTEER ACTIVITIES 02/12-02/15

Youth Elder/Officer – Tualatin Presbyterian Church, Tualatin, OR

Lead middle/high school youth from church in fellowship and in mission service to the global and local community. Create and execute youth fundraising plans. Budget management.



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