Lea Matthews

*** ********** *****

Deltona, FL

407-***-****

SUMMARY: An experienced administrative professional secretary with expertise in the organization of office procedures and customer service. Excellent oral and written communication ability. Well developed and effective interpersonal skills in the office environment. Competent in implementing new procedures. Recognized as proactive in the resolution of problems. A record of organizing work so that it can be completed in an effective and efficient manner within the office environment. Strong, independent capabilities in office management.

Professional Experience:

Orlando Regional Healthcare Date Employed: 9/13/04 to 10/28/16

1414 Kuhl Avenue

Orlando, FL

Position: Executive Assistant

South Seminole Hospital

Duties:

Direct Executive Support for President; CFO; COO; Director, Marketing; Chief, Medical Director; and Chief, Quality Officer

Executive Support for CNO, Patient Care Administrators (2)

Primary Timekeeper

Performs significant administrative duties with multiple priorities and tasks

Physicians Emergency Room On Call Schedules

Position: Department Secretary, Education & Development

Duties:

Manager Support for three (3) managers

Primary Timekeeper

Optical Scanning Project

Budget monitoring

Department People Soft Manager

Position: Unit Secretary, ORMC/Cath/Post Angio Department

Duties:

Data entry of physician orders, labs, etc.

Procurement of forms and office supplies for unit

Carilion Health System Date Employed: 6/2/03 to 9/3/04

201 S. Jefferson Street

Roanoke, VA

Position Held: Department Secretary, Patient Access/Support Services

Duties:

Date compilation of monthly statistical report for submission to Vice President, Patient Financial Services

Maintenance of Employer Insurance Profile in the system wide database

Maintenance of Carilion Health System, Patient Access Web Page

Florida Hospital Date Employed: 3/2002 to 4/1/2003

601 E. Rollins Street

Orlando, FL

Position: Unit Secretary, Neurodiagnostic Sleep Disorder Center

Duties:

Performance of a wide variety of clerical duties

Scheduling of patients for consultations and overnight sleep studies

Position: Department Secretary/Cardiology Administration

Duties:

Department Secretary for Director and Assistant Director of Cardiology Administration

General office operations manager

Alternate timekeeper

Veterans Affairs Medical Center

Salem, VA Date Employed: 7/1979 to 7/2000

Position: Administrative Assistant, National Veterans Affairs Council

Duties:

General supervision of the support staff

Organization of yearly national conferences

Establishment and maintenance of a productive, professional relationship with counterparts in the White House Cabinet-level and independent agencies, Congressional offices, Office of Personnel Management, the AFL-CIO and other appropriate agencies and organizations

Position: Secretary (Stenographer) (O/A), Physical Medicine & Rehabilitation

Duties:

Secretary to the Department Director (Physician)

Scheduling of appointments, administrative and clinical including diagnostic testing, specialized examination

Transcription of medical dictation

Budget Official and procurement clerk

Maintenance of Tuition Reimbursement Program

Position: Clerk-Stenographer, Physical Medicine & Rehabilitation (PM&R)

Duties:

Clerical support for (5) Section Supervisors and the Service Coordinator

Maintenance of a master card file and Physical Therapy patient folder

Preparation of monthly statistical reports

Backup for department secretary in her absence

Primary timekeeper

Accomplishments:

Support staff for a Government Prosthetic devices research project

Transcriber for Patient Abuse and EEO Complaint cases (Special Project)

Information Service Coordinator for PM&R from 1985 to 2000

Development of a computer training manual for PM&R and trained all new employees

EDUCATION:

Staunton River High School Moneta, Virginia High School Diploma 1973

Virginia Computer College Reston, Virginia 8/1973 – 3/1974 (10 Month Secretarial Course)

Incomplete – College filed bankruptcy

JOB-RELATED TRAINING COURSES:

Microsoft Word, Excel, PowerPoint and Access Training

Dale Carnegie Course

Automated Data Processing/Information Security Office Security Class

Timekeeping Classes

JOB-RELATED SKILLS:

Computer Software: Word, Excel, PowerPoint, Access, and Microsoft Outlook, GroupWise, Access, and FrontPage

Personal/laptop computers, Typewriter, Copy machines, Calculator, Dictaphone

Typing (80 wpm), Shorthand (100 wpm)

JOB-RELATED HONORS, AWARDS:

Veterans Affairs: Outstanding Performance Awards (Monetary): 1982, 1984, 1985, 1989, 1990, 1991

Outstanding Ratings: 1983, 1992, 1995, 1997

REFERENCES PROVIDED UPON REQUEST

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