Alice Mangus

Harrisburg, PA 717-***-****

https://www.linkedin.com/in/alice-mangus-684b0823 acxnza@r.postjobfree.com

IT Manager, Team Leader & Certified EPIC Trainer

Team & Project Management Healthcare & Non-profit Housing Software Training

Executive IT Manager, and software trainer with expertise training, project management, payroll software, financial management, healthcare, and housing management systems. Skilled project manager and team leader with successful track record collaborating with all corporate levels, including clients, front-end staff, management and senior executives. Researches, writes and designs procedures, policies, request for proposals, and manuals. Mentors users in all aspects of procedures, data input, and troubleshooting. Expert in customizing and training users in healthcare, public housing, and property management software. Certified trainer in all Epic software modules.

Epic/Cadence/Prelude Training

Software Training

Online Training

Virtual Meetings

Business Process Review

Training Documentation

Networks

Main Frame Computing

Office Management

IT Management

Training & Procedure Manuals

Healthcare & Non-Profit Systems

Professional Experience

TEK SYSTEMS AGENCY, Harrisburg, PA 2016 – Present

Credentialed Epic Software Trainer (Cadence, Prelude, Front Desk and Grand Central modules )

Implements and manages Epic training at Pinnacle Health Systems, facilitates accurate transfer of data, and ensuring smooth transition to Epic Software system.

Training over 700 employees in all functions of Epic Cadence module, including scheduling, patient check-in, patient checkout, wait lists, referral processing and orders.

Training of all Grand Central processes to all inpatient depts., including bed planning, transport, patient access etc.

Supports, mentors, trouble-shoots and assists front desk staff processing registrations, check-ins, cancellations, rescheduling appointments, co-pays, cash balancing, and merging files using Epic system.

Trains, mentors and assists staff processing telephone prescription refills, managing physician phone calls, and correct call routing procedures.

Extracts and transfers patient files in Pinnacle’s legacy system and inputs data into Epic system.

Gained valuable insights working front-end in family practice during three week go-live process.

YARDI COMPUTER SOFTWARE, Santa Barbara, CA 2012 – 2015

Trainer/Consultant

Trained Low Income Program, and Housing Choice Voucher Program to clients that use Yardi’s public housing and accounting software. Provided follow-up training and updates to previously trained clients.

Trained and mentored clients in accounts receivable, accounts payable, purchase order, general ledger, budgeting, work order, and bank reconciliation software modules.

Collaborated with Account Manager to ensure projects were properly implemented, verifying completed set-up and completed testing conversions, while ensuring Public Housing Authority timelines were met.

Assisted team correcting and balancing converted data for ‘go-live’ data.

Expanded expertise to include market rate accounts, after April 2014 re-assignment to residential accounts.

Mastered and trained clients in residential housing, condo/co-op/home owner association, and New York software modules, residential accounting, and residential work order software modules.

Prepared, facilitated and presented business process review sessions for new clients, review procedures to implement Yardi effectively in their offices.

Project Management and Team Leadership roles included identifying system changes in software upgrades, training clients on upgrades, and supporting and mentoring clients during testing and transition period.

Collaborated and provided project management support to full service team on all team projects.

Trained clients using web training tools, including GoToMeeting ranging from simple question/answer format, intensive training for new clients, and re-training/upgrading knowledge of current users.

GRIFFITH SOLUTIONS LLC, Severna Park, MD 2010 – 2012

Client Development Manger

Designed, and implemented software training, and other project management assignments for public housing consulting firm.

Researched, designed and wrote job descriptions prior to corporate re-organization.

Researched, designed and wrote request for proposals and procedure manuals, including sections on software procedures, while ensuring recommendations synchronized with agency policies.

Revised and edited Housing and Urban Development documents, including Admission and Continued Occupancy Policy and Section Eight Administration Plans.

Researched, Documented and Reported and Revised software processes and procedures.

ISSI – VISUAL HOMES, Silver Spring, MD 2003– 2010

Implementation Manager/Trainer

Implemented Software Training, focusing on low income/property management and accounting software.

Acted as front-end Low Income/Property Management and Accounting Software trainer to new clients.

Designed and Implemented BPR Conversion project including setup, training, conversion schedules, and go-live balancing; assisted team converting format; and customized software set-up in client businesses.

Collaborated in product development/product enhancement projects, including final product testing.

Trained clients in Wait List, Housing Choice Voucher Program, Rent Reasonableness, Low Rent Public Housing, Work Orders, Inspections, Fixed Assets, Report Writer, Inventory Control, General Ledger, Payroll, Purchase Order, Requisitions, Grants, Accounts Payable, Tax Credit Housing, and Bank Reconciliations Software Modules.

Provided Client Care through remote assistance and enhancement testing prior to software release.

Previous experience as Director of Information Technology at Harrisburg Housing Authority Harrisburg PA.

Education & Credentials

Bachelor of Science in Management Information Systems, Indiana, PA

[Certified Epic/Cadence /Prelude Trainer], Epic Software, Harrisburg, PA

Community Leadership

[National Public Housing Authority User Group, Past Vice-President]

[National Association of Housing Information Managers, Member] Lincoln, Nebraska

[National Association of Housing and Redevelopment Officials, Member] Washington, DC

[Habitat for Humanity, Board of Directors, former member]

[Eastern Star, member]

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