CONFIDENTIAL PROFESSIONAL RESUME

Debbie R. Henderson

527. So. 323rd Pl. 18-H

Federal Way, WA 98003

Phone 206-***-****

E-Mail – acxnx1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Technical, Sales and Service related experience as a Property and Casualty Agent / Account Executive/Sr. Account Administrator managing a $500,000 to $2,000,000 Revenue Book of approximately 15-20 diverse high level clients which required expertise handling of their broad insurance needs and exposures.

Assists 2-3 Sales Executives/Producers with their new business goals by meeting with clients, reviewing their insurance needs and developing the best products to propose to them.

Excellent client face to face interaction by using my insurance experience and abilities to build confidence and loyalty.

Responsibilities include in person renewal proposals, pre-renewal review and summary delivery.

Ability to respond in a calm and positive manner by phone, email and in person to negative or volatile situations by being responsive and understanding.

Willing to think outside the box to come up with solutions for difficult situations regarding my clients and or department needs.

Hands on knowledge of day to day contract review, certificate issuance, change request and endorsement processing in a timely manner.

Comprehensive marketing and carrier knowledge in regards to negotiating the broadest coverages with the best pricing for my clients.

Responsible for carrier commission negotiations as well as rounding of accounts with additional insurance products as well as keeping my clients informed of changes in the market place.

Coverage knowledge and policy form reviews for comparison of the best product to propose to my clients.

Systems experience with the Applied System, Sagitta System, AMS 360 and Microsoft Office Professional Suite.

PROFESSIONAL WORK EXPERIENCE:

Client Services Specialist 2015-2016

Leavitt Group NW, Tacoma, WA

Commercial Lines Sr. Account Manager 2013-2015

Propel Insurance, Tacoma, WA

Commercial Lines Sr. Account Manager/Executive 2011-2013

Lovsted Worthington, LLC., Seattle, WA

*Commercial Lines Sr. Account Manager/Executive 1994-2011

USI NW/Kibble & Prentice/Hurley Atkins & Stewart

All Mergers of USI NW, Seattle, WA

*Account Administrator 1988-1994

Alexander and Alexander of WA/Rollins Hudig Hall

Acquired by AON- Seattle, WA (left to go to Hurley/Atkins & Stewart then bought by USI)

EDUCATIONAL BACKGROUND:

Certified Insurance Counselor Designation (CIC) Current

WA Commercial P&C Broker License Current

Spokane Community College-Administrative Certificate

Cusick High School- Diploma