Barbara Palacios

**** ********** ** - *** *******, TX 78254

acxnq2@r.postjobfree.com - cell phone 210-***-**** home phone 210-***-****

WORK EXPERIENCE

Concierge/Club Lounge Coordinator

Destination Hotel and Resort La Canter Hotel and Resort - San Antonio, TX - May 2014 to Present

Responsibilities

Welcoming and acknowledge all guest and VIP guest according to the company's standards. Addressing

guest request for special arrangements or services(reservations, transportation, dry cleaning etc,) by making

arrangements or verifying appropriate providers. Respond to special request from guest unique needs for that

special occasion and follow up to ensure that personal guest satisfaction upon arrival and maintain that service

during the guest stay. Providing information to the guest about hotel and everything available to them at hotels

property and surrounding area, including special events, entertainment, and activities. Monitor VIP club lounge

ensuring food, beverages, and amenities are set up and ready to accommodate our VIP guest daily. Maintain

positive guest relations at all times. Using correct greeting and phone etiquette. Meeting with Supervisors to

review daily assignments and priorities. Able to use all functions of computer system. Attending all shift change

meetings daily to stay informed of guest and hotels daily operations.

Guest Service Supervisor

Courtyard by Marriott - San Antonio, TX - July 2010 to December 2011

Responsibilities included communicating with front desk agents in regards to groups in house, check-outs,

number of arrivals, banquet

functions and pass over log. Checking arrivals method of payment and authorizations processed, Q45's, Daily

Exception Report, and

Advance Deposits processed. Daily property walk identifing and resolving

any issues needing attention on property.

Guest Service Representative - Supervisor

Hilton San Antonio Hill Country Hotel & Spa - San Antonio, TX - September 2008 to July 2010

Responsibilities include a wide range of daily tasks from

Executing guest arrival reports and highlighting special requests,

pre-blocking VIPs in to their rooms, coordinating with bellmen,

housekeeping and other departments to ensure superior guest

satisfaction.

Catering Coordinator -

Responsibilities included assisting the director of catering/catering

managers on various assignments, coordinating appointments,

meeting guests and showing them the hotel event space and sleeping rooms, running pertinent reports for

forecasting. The liaison between catering and other departments to ensure up to date

communication.

Member Service Representative

YMCA of Greater San Antonio - San Antonio, TX - September 2007 to September 2008

Responsibilities included analytical abilities and multitasking in order to identify problems and recommend

solutions. Sell and re-new memberships. Maintain accuracy and attention to detail. Demonstrated

organizational and time management skills

which included managing and balancing a daily till and secure

change for cash drawer.

Resident Renewal Coordinator

Westdale Asset Management/Promatory Point Apartments - San Antonio, TX - November 2003 to

December 2005

Responsibilities included greeting prospective residents, qualify

financially and determine residents needs and preferences,

properly secure lease agreements, accept deposits and rent

payments. All marketing and advertising for a 600 unit property.

EDUCATION

Cosmetology

Del Mar College/Corpus Christi A&M - Corpus Christi, TX

Interior Design

Bauder College Arlington - Arlington, TX

AWARDS

Awards

Hilton 2008-2010

Honored and recognized with 4 Military coins for delivering exceptional customer service and hospitality.

La Cantera 2014-2015

Honored with 1 Military coin for delivering exceptional customer service and hospitality.

CERTIFICATIONS

Guest Service Rep / Supervisor

2008 to Present

Completing all of Hilton standard requirements for certifications required to work for Hilton.

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