RIO ANNIS

**** ***** ***** **, ******, Michigan 48843 H: 517-***-**** C: 517-***-**** acxnmx@r.postjobfree.com

PROFESSIONAL SUMMARY

Seasoned, adaptable and customer focused Jackson Operations associate dedicated and motivated to improve

processes, streamline operations and pursuing opportunities within Jackson that utilize my skills in

quantitative analysis, problem solving, coaching/mentoring, and Jackson products, processes, and

programs.

SKILLS

Organized and detail oriented Excellent decision making abilities

Goal and results driven Effective employee development mentor

Proficient in budgeting and forecasting Disciplined and self-motivated work ethic

Analytical and Creative problem solver Customer relations specialist

Exceptional verbal and written skills Natural and gifted leader

WORK HISTORY

Processor II / Stars, 12/2009 to Current

Jackson National Life – Lansing, MI

Joined Operations Command Center project team developing work process improvements

Developed Job Aid for completing transfer status report- Wells Fargo and trained team members in

completing report

Acquired knowledge in completing a variety of work process audit reports

Assisted Corporate Trainer in new employee training classes as Subject Matter Expert and provided

training manual improvement

Good problem solving/customer service aptitude used to handle Service Recovery issues and various

Key Accounts

Utilized as Subject Matter Expert for other departments going through job-shadowing

Mentor- provide assistance to manager in the development of new team members

Customer Service, 10/2007 to 12/2010

McKinley Inc – Ann Arbor, MI

Assisted apartment residents with concerns or issues regarding resident rules and compliance

Inspected property for deficiencies and took action improvement aesthetic appeal and safety

Director, 03/2003 to 01/2007

IPC International – Novi, MI

Scheduled personnel for 24-hour operation of 750-1000 hours weekly within an $800,000 budget and

achieved 99% successful scheduling rate to meet annual contract hours requirement while reducing

overtime resulting in Circle of Excellence awards for Zero Overtime for 2004-2006

Effectively increased customer service contacts of staff personnel by 35% through goal collaboration

and performance recognition program while guiding department in receiving 10 Team Service Awards

for performance in a variety of emergency and customer service situations

Successfully implemented plan for 25% increase in staff by calculating needs based on shopping mall

expansion and demographic comparisons of shopping centers

Guided department in maintaining 100% compliance for Continuing Education Training and earned

distinction of Best in Class award

Director, 06/1994 to 03/2003

Taubman Company – Novi, MI

Handled all staffing responsibilities for 25 person department consisting of interviewing, hiring,

recruiting, job fairs, personnel orientation, disciplinary process, terminations as well as representing

company at personnel-related hearings and investigations

Coordinated research and process to obtain the adoption of local ordinances mutually benefiting local

municipality and shopping center

Developed Department Policies/Procedures Manual and Emergency Procedures Manual including

comprehensive Disaster Plan and coordinating annual drill scenarios

Certified Company Trainer; presented monthly continuing education to personnel in various subjects

including workplace harassment, workplace safety, cultural diversity, and emergency response

Prepared OSHA reports and logs, investigated and corresponded with Risk Management and insurance

carrier, provided depositions and interrogatories for patron and employee accident/injury claims

EDUCATION

Master of Science: Human Resources, 2008

Central Michigan University - Mount Pleasant, MI

Bachelor of Science: Business Management, 2000

Davenport University - Warren, MI

VOLUNTEER EXPERIENCE

US Coast Guard Auxiliary Lansing, MI Feb 2011- present

Assistant District Staff Officer- Member Training

Oversee planning and operation of Member Training and Conferences and provide member training on

regular basis and improvement compliance with Department of Homeland Security standards

Division Staff Officer- Vessel Examinations

Responsible for promoting Boating Safety events area of responsibility and have increased number of

vessel exams by 15% in each of last 3 years

Division Staff Officer- Marine Dealer Visitor

Responsible for developing relationships with community businesses and increasing opportunities to

partner in events to promote education

Flotilla Staff Officer- Human Resources

Recruiting, hiring and member orientation- assisted in doubling active flotilla membership in last 3

years

Contact this candidate