Tara Cappelli

Sunny Isles Beach, FL *****

acxnm8@r.postjobfree.com - 914-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Director of Housekeeping

Aloft South Beach - Miami, FL - February 2016 to Present Responsible for 46 staff associates that include room attendants, housemen, laundry personnel, public space attendants, and pool attendants.

Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.

Prepare annual housekeeping budget.

Recruit, hire and train staff holding accountibility to company standards and policies. Schedule all housekeeping, and laundry personnel

Track and maintain labor hours and labor standards for all housekeeping, and laundry activities. Housekeeping Manager

NYLO Hotel - New York, NY - September 2015 to September 2016 Responsible for daily shift operations of a union property that include 55 associates including room attendants, housemen,laundry attendants, and public space attendants. Operations Supervisor

Marriott - Tarrytown, NY - December 2009 to July 2015 Responsible for daily shift operations of housekeeping and public space for 43 employees Direct and work with associates to ensure all guest rooms and public areas are clean and maintained Complete daily inspections of guest room and public areas holding people accountable for corrective action to ensure guest room satisfaction.

Assist and maintain monthly operating budge, prepare weekly schedule for employees, and submit payroll Received leader of the quarter April 2011

Front Desk Agent/Night Auditor

Courtyard Marriott - Tarrytown, NY - July 2007 to December 2009 Process all check in/out, assigning and blocking rooms, process payments for rooms. Answer,record, and process all guest requests, messages, questions and concerns. Enter daily cash receipts, count safe and prepare deposit for bank Order and maintain Inventory of supplies monthly

Customer Service Representative

Robison Oil - Elmsford, NY - July 2000 to February 2007 Answer calls using multi-line phone system scheduling service calls, renewing and maintaining service agreements.

Responsible for training all new hires following policy and procedures Retained client accounts to a ratio of 90% assuring quality of products and services to customers Collected monies due on past due accounts, prepared and processed invoices and statements. Promoted within ! year of hire from rep to supervisor for successfully completing tasks within budgets and timelines.