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Manager Customer Service

Location:
Laredo, TX
Salary:
10.00
Posted:
November 26, 2016

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Resume:

Rosemarie Morales

**** ****** ***. 956-***-****-956-***-**** –acxnm5@r.postjobfree.com

Objective

Experience

Office manager with management experience and exceptional people skills. Versed in QuickBooks Online and Office experience. Desires a challenging role. Nov.2014-Present: Stayed home to take care of sick mother In-law Payables:

Morales Machine Shop & Transportation LLC., Laredo Texas June 2014-Nove.2014

(Advanced)More than 10 years

Received, opened and logged invoices. Got owners approval to pay invoices, Paid invoices on time, Contacted creditors with questions or concerns about bills Office Manager

Morales machine Shop & Transportation LLc., Laredo Texas January 2007 –February 2013

Receptionist (Advanced) More than 10 Years Answer telephone calls and take messages or forward calls Schedule and confirm appointments and maintain calendars. Greet and welcome customers, clients, and other visitors Enter customer data and send correspondence Copy, file, and maintain paper or electronic documents Handle incoming and outgoing mail and email Invoicing (Advanced) More than 10 Years Issued invoices to customers, Issued monthly customer statements, Updated customer files with issued invoices. Processed credit memos, Updated the customer master file with contact information, Tracked exceptions between the shipping log and invoice register. Entered invoices into customer invoicing web sites Submit invoices by electronic data interchange. Accounts/payable (Advanced) More than 10 Years Received opened and logged invoices. Got owners approval to pay invoices, Paid invoices on time, Contacted creditors with questions or concerns about bills Accounts/Receivables (Advanced) 7 to 8 Years Posted customer payments by recording cash, checks, and credit card transactions. Posted revenues by verifying and entering transactions form lock box and local deposits. Updated receivables by totaling unpaid invoices. Maintained records by microfilming invoices, debits, and credits. Verified validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers; Resolved valid or authorized deductions by entering adjusting entries. Resolved invalid or unauthorized deductions by following pending deductions procedures. Resolved collections by examining customer payment plans, payment history, credit line. Summarized receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report. Protected organization's value by keeping information confidential. Collector (Advanced) 7 to 8 Years Research customers who had overdue bills Tracked down customers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors process called skip tracing. Informed debtors that they have an overdue bill and try to negotiate a payment. Explained the terms of sale or contract with the debtor, when necessary Learned the reasons for the overdue bills, which can help with the negotiations Offered credit advice or refer a consumer to a debt counselor, when appropriate Office manager (Advanced) 7 to 8 Years Organized meetings and arranged appointments typed, and dealt with correspondence, complaints and queries booked transportation and accommodation ordered stationery and furniture prepared letters, presentations and reports managed office budgets liaised with staff, suppliers and clients implemented and maintaining procedures/office administrative systems organized induction programs for new employees ensured that health and safety policies are up to date used a range of software packages handled staff recruitment and appraisals attended meetings with senior management kept personnel records Tax accountant (Advanced) 7 to 8 Years Examined financial statements to ensure that they are accurate and comply with laws and regulations Computed taxes owed, prepare tax returns, and ensure that taxes are paid properly and on time Inspected account books and accounting systems for efficiency and use of accepted accounting procedures Organized and maintained financial records Assessed financial operations and make best-practices recommendations to owner Suggested ways to reduce costs, enhance revenues, and improve profits. Summary: Company audited by DOT twice and I was able to keep the company at a satisfactory rating.

Supply room attendant

Regency, Laredo Texas

September 2005 – November 2007

In charge of supply all over the counter medications to nurses as well as supplying nurses with supplies patients needed.

Education Martin High School

Laredo Tx.,,

1975

Interests Bowling and spending time with family

References References are available on request.



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