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Customer Service Manager

Location:
Decatur, GA, 30030
Posted:
November 26, 2016

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Resume:

Shakurrah Simmons

**** ***** ****

Decatur, Ga **035

770-***-****

*/**/**** ******* ***** Weapons License Issued

*/**/**** ******* ***** Appointed Notary License Issued

*/**/**** ********* ****s School AA Degree acquired New York, NY

4/12-Present CSE Transportation Locust Grove, Ga

Administrator/office manager

Maintaining call flow income and outgoing multiple lines

Providing excellent customer service to all prospective clients

Notarizing documents

Billing for services

3/07-4/12 ST ANTHONY HOSPTIAL (FULL TIME) St Petersburg, FL

3/08-3/09 BAYFRONT HOSPITALS (PART TIME)

Patient access service rep/ Senior Scheduler

Scheduled patients using IDX software

Registered patients using Signature software

Maintained incoming and outgoing call flow

Cataloged and logged faxes and medical records

Verified insurance coverage

Obtained precertification for test

Closed office daily

9/04-3/07 SUNCOAST MEDICAL CLINIC St Petersburg, FL

Patient service rep/ scheduler

Registered patients using Misys software

Answered multiple phone lines

Distributed daily schedules

Perpetrated charts

9/99-9/04 ELIZABETH BEAIUTYMAN, MD New York, NY

4/03-9/04 MONICA RHEE, MD

7/99-8/00 LEON SCRIMMAGER, MD

Office Manager

Registered/ Scheduled patients using Medics elite software

Billed for patients appointments via Envoy/Direct

Posted payments

Verified insurance coverage

Obtained precertification’s

Collected copayments

Interviewed prospective employees



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