Sameh Husain Mohamed Silleam
Date & place of Birth: 29/5/1986, Suez - Egypt
Nationality: Egyptian
Military status: Finished.
Address: Building No. 110 Dr. Ahmed Maher Street/Suez/ Egypt
Mobile Number: +2-011********
Marital status: Single
Gender: Male
E-mail: acxnga@r.postjobfree.com
OBJECTIVE:
Seeking a career in the Information Technology Industry where I can utilize my skills and abilities in a challenging and rewarding work environment that offers professional growth and personal development.
Education:
College:
2004-2008: Bachelor in Computer Science, from Modern Academy Maadi, Cairo.
Grade: ‘pass’
Graduation project grade: ‘Very Good’
Experience:
October 2010 – Present
Location: Etisalat Suez Outlet/Etisalat MISR
Job Title: Senior Sales & Customer Service.
Duties Include:
1.Supervising a team of 12 agents
2.Responsible of all the reports of Etisalat Suez Outlet (Ex: Quarterly, Monthly & Weekly KPI’s, System Availability Report, Daily Incidents Report, Follow up Report, Team Performance Report, weekly status report, monthly progress report etc
3.Upgrade, Design & Develop new reports using MS Excel to meet the management needs and requirements.
4.Build Monthly meetings with Suez Outlet team to discuss the team performance report, quality of service, new ideas & make open desiccation about the team problems and concerns.
5.Software/hardware support for Blackberry devices, software support for Samsung & Apple devices.
6.Direct support for the senior management & board members.
Courses & Trainings:
Date: Nov.-2008
Title of qualification awarded: Language Course in English
Name and type of organization: Berlitz Language center
Date: Oct.-2010
Title of qualification awarded: Effective Retail Selling Skills
Name and type of organization: LOGIC Management Consulting
Certificates:
Effective Retail Selling Skills from LOGIC .
Skills:
Interpersonal skills:
Ability to work under pressure.
Able to meet deadlines
Hard worker & self-confident
Organised & self-motivated
Effective team player
Have very good communication & negotiation skills.
Have the ability to handle multi-tasks.
Researching and reading to improve technical skills and competencies
Excellent time management capabilities
Language skills:
Arabic: Excellent (mother tongue)
English: Very good
Hobbies and interests:
Sports (Football, Gym, Swimming, Diving & Running)
References available upon request