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Sales,Customer Service & Information Technology

Location:
Suez, Suez Governorate, Egypt
Posted:
November 26, 2016

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Resume:

Sameh Husain Mohamed Silleam

Date & place of Birth: 29/5/1986, Suez - Egypt

Nationality: Egyptian

Military status: Finished.

Address: Building No. 110 Dr. Ahmed Maher Street/Suez/ Egypt

Mobile Number: +2-011********

Marital status: Single

Gender: Male

E-mail: acxnga@r.postjobfree.com

OBJECTIVE:

Seeking a career in the Information Technology Industry where I can utilize my skills and abilities in a challenging and rewarding work environment that offers professional growth and personal development.

Education:

College:

2004-2008: Bachelor in Computer Science, from Modern Academy Maadi, Cairo.

Grade: ‘pass’

Graduation project grade: ‘Very Good’

Experience:

October 2010 – Present

Location: Etisalat Suez Outlet/Etisalat MISR

Job Title: Senior Sales & Customer Service.

Duties Include:

1.Supervising a team of 12 agents

2.Responsible of all the reports of Etisalat Suez Outlet (Ex: Quarterly, Monthly & Weekly KPI’s, System Availability Report, Daily Incidents Report, Follow up Report, Team Performance Report, weekly status report, monthly progress report etc

3.Upgrade, Design & Develop new reports using MS Excel to meet the management needs and requirements.

4.Build Monthly meetings with Suez Outlet team to discuss the team performance report, quality of service, new ideas & make open desiccation about the team problems and concerns.

5.Software/hardware support for Blackberry devices, software support for Samsung & Apple devices.

6.Direct support for the senior management & board members.

Courses & Trainings:

Date: Nov.-2008

Title of qualification awarded: Language Course in English

Name and type of organization: Berlitz Language center

Date: Oct.-2010

Title of qualification awarded: Effective Retail Selling Skills

Name and type of organization: LOGIC Management Consulting

Certificates:

Effective Retail Selling Skills from LOGIC .

Skills:

Interpersonal skills:

Ability to work under pressure.

Able to meet deadlines

Hard worker & self-confident

Organised & self-motivated

Effective team player

Have very good communication & negotiation skills.

Have the ability to handle multi-tasks.

Researching and reading to improve technical skills and competencies

Excellent time management capabilities

Language skills:

Arabic: Excellent (mother tongue)

English: Very good

Hobbies and interests:

Sports (Football, Gym, Swimming, Diving & Running)

References available upon request



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