Support Information Technology
Resume:
Curriculum Vitae
Name: Sine Mkhize
Contact Number: 083-****-***
E-Mail Address: acxncq@r.postjobfree.com
Personal Details
Surname: Mkhize
First Names: Sinenhlanhla
ID Number: 840**********
Address: Unit 1204,
78 Field Street
Durban
4001
Nationality: South African
Languages: English
Isizulu
Marital Status: Single
Dependants: 1
Drivers License: Code B
Personal Profile
I consider myself a highly motivated, self-driven, enthusiastic individual and I believe that given the opportunity, will excel and adapt to any environment or challenge presented to me. I’m capable of working under pressure both as a genuine team member as well as on my own initiative. I’m always ready to learn and pick up skills quickly and apply them successfully through both the use of initiative and the ability to comprehend instructions. I also enjoy encountering new challenges and meeting new people.
Skills
Communication
Programming Languages: SQL, PL/SQL
Internet Usage
Oracle Forms & Report
Unix
JD Edwards
Office Suite software: Microsoft Word, Excel, PowerPoint
Administration
Work Experience
Employer: Hamiltons Brushware
Period: 2015/06/09 - 2015/12/18
Job Title: Admin Clerk
Role & Responsibilities:
Liasing with clients and warehouse.
Logging orders on the database.
Processing orders.
Attending to client queries in a timeously manner.
General admin duties.
Employer: UTI – John Ross House
Period: 2014/08/05 – 2015/03/31
Job Title: Recon Clerk
Role & Responsibilities:
General admin duties relating to the position.
Receive & reconcile statements and invoices.
Liaise with Operations as well as Vendors.
Report to management on all vendor queries.
Ability to meet strict deadlines.
Responsible for all queries arising from payments and ensuring that these are resolved prior to payment being made.
Request credit notes from Vendors.
Scanning invoices to DMS .
Being able to navigate with Oracle Financials
Employer: Ubuntu Technologies
Period: 2013/05/30 – 2013/08/30
Job Title: Internal Assistant
Role & Responsibilities:
Drafting Quotations.
Processing Orders.
Receptionist.
Handling Deliveries.
Capture Quotations, Orders & Invoices onto the Database.
Debtors.
Sales Force.
Handling Customer Queries.
Premier Page.
ETA Follow-up.
Employer: Alchemex
Period: 2012/05/16 – 2012/08/15
Job Title: Support Desk Administrator
Role & Responsibilities:
Handle Technical & Product Support Issues (This included handling support calls, logging calls, managing emails, setting client expectations, meeting SLA’s, raising risks & issues timeously).
Provide Forum & Community Support (Responsible for the effective management & service delivery of all support related forums).
Provide internal product support (Accountable for the quality & service delivery to the Alchemex Team).
Employer: Tifozi PTY (LTD)
Period: 2009/03/02 – 2011/10/28
Job Title: Junior Consultant
Role & Responsibilities:
Programming and modification of reports in JD Edwards Solutions.
Programming and modification of Oracle Forms & Reports.
UPK.
Setting/Updating usernames & passwords.
Employer: Fusion ERP
Period: 2007/04/02 – 2009/02/20
JobTitle: SupportAdministrator/Consultant
Role & Responsibilities:
Coding and testing of 'Oracle Retail' customizations using Oracle Forms & PL/SQL.
Providing Oracle application support for both local and international clients.(Managing support calls, troubleshooting, meeting SLA’s).
Providing guidance to other consultants.(Managing the support team).
Creation and maintenance of support documentation in adherence to internal quality management standards.
Problem solving.
Education
Qualification: National Diploma - Information Technology
Institution: Mangosuthu Technikon
Period: 2002 – 2005
Secondary Education
Qualification: Senior Certificate (English, Afrikaans, Mathematics, Biology, Drama,
Home Economics)
Institution: Holy Family College
Year Obtained: 2001
References
1. Mr. G. Mountney
2. Mr. R. Hendicott
3. Mr Willie Nagel
Contact this candidate