**** *** ******, ******, ** *****

Cell: 619-***-****

acxn6m@r.postjobfree.com

CAREER OBJECTIVE

Seeking a position in Information technology department, were I can utilizes my exceptional proficiency in Windows-based applications along with solid insight into troubleshooting both hardware and software problems over a broad spectrum.

EDUCATION

DeVry University Long Beach, CA Bachelor of Science in: Networking and Communications Management GPA: 3.79 Expected Date of Graduation: Feb/2017

Saint Frances College Brooklyn, NY Bachelor of Science in: Aviation Business Studies Date Graduated: 1994

Relevant coursework

? Information System Security

? PC Hardware and Software

? Engineering Tech/Info Sciences

? Intro to Scripting & Data Base

? NETW Operating System (Windows)

? NETW Operating System (UNIX)

? NETW Voice/VoIP

? Wired, optical, Wireless Communication

RELATED QUALIFICATIONS

? Ability to identify and resolve problems in software installation and functioning.

? Skilled in setting up local and third party networks, installing new internet WIFI, Ethernet and DSL connections.

? Experience with Microsoft Office (Word, Excel, PowerPoint).

? Strong work ethics and integrity obtained from previous military service.

? Excellent communication skills with focus on customer service.

? Fluent in English/Spanish.

WORK EXPERIENCE

DeVry University, Long Beach, CA 2014-Present

Federal Work Study, Network and Communication Management

? RESPONSIBILITIES: Assist personnel having difficulties on technical or software related issues. Receive calls from students and answering questions, responsible for using software during calls and transferring to other departments as needed. Accountable for recording and maintaining all data inquiries; Completing and filing administrative documents on a day to day basis.

Department of Homeland Security, San Diego, CA 2003-2013

Customs Border Protection Officer, Field Operations

? RESPONSIBILITIES: Regularly appointed to build rapport with clients and management on solving problems regarding traveling public issues and complaints on various port regulations. Knowledge of laws, rules, and regulations concerning import/export of merchandise, cargo and patrons entering the United States. Knowledge of immigration and customs laws in a passenger services environment. Knowledge of automated systems (TECS, ENFORCE, ATS, US-VIST, etc.).

Bristol-Myers and Squibb Mayaguez, Puerto Rico 2001-2003

Security Officer Specialist, Mayaguez Operation

? RESPONSIBILITIES: Observed personnel and vehicles through CCTV cameras and verified their accessibility status using computer systems. Instructed new employees on security precaution needed to be followed while, in the facility, on the property and on company grounds.

United States Air Force, Barksdale, LA 1996-2000

Physical Security Assistant

? RESPONSIBILITIES: Supervised and aided the Training and Resource unit (T&R) on transferring highly sensitive training, evaluation information and job qualification to new database systems. Wrote and supplied the squadron with operation instructions and publications, and ensured they adhere to government policies. Responsible for furnishing security sections with required documents and equipment to support increased contingencies. Provided information and guidance to personnel on security-related matters.

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