Ashley Plaza
Dallas, GA *****
Phone: 402-***-****
acxmyv@r.postjobfree.com
Career Focus
Highly motivated individual interested in obtaining a position in business analyst position that offers challenges and opportunities.
Technical Expertise
HTML
TSQL
SAP ECC
SSRS
Tableau
SAP BusinessObjects
IBM Campaign
Aginity
Excellent written and verbal communication skills Strong problem solving skills
Able to work under pressure and with tight deadlines
Employment History
Associate Marketing Operations Specialist
02/2015 - Present
Oriental Trading Company
Omaha, NE
•Used IBM Campaign to create files for email and print campaigns based on requirements gathered
•Created ETLs for print campaigns
•Created campaign for customer segmentation report
•Ran ad hoc queries for research
•Worked with print and email analysts to gather requirements for campaigns
•Created SQL scripts in Aginity to quality check print and email campaigns
•Enhanced campaigns to run more efficiently
Reporting Business Analyst
06/2013 - 10/2014
Kiewit
Omaha, NE
•Gathered requirements from business for reports and reported findings to superiors.
•Worked with developers to determine technical needs for reports to provide the most accurate information.
•Assisted newly hired employees in transitioning to their new position, ensuring rapid grasp of company policies and procedures.
•Wrote functional specifications for reports and distributed information to appropriate staff members/departments.
•Worked with project managers, businesses, and developers to determine schedule for report deployment.
Associate System Administrator
12/2009 - 06/2013
Bellevue University
Bellevue, NE
•Troubleshot complex applications and client desktop issues when escalated, ensuring informational and efficient solutions.
•Assisted instructors and students with user access issues.
•Provided technical documentation to clearly communicate procedures, utilizing strong written communication skills.
•Actively worked with clients to resolve HTML file issues, utilizing industry expertise.
•Created web pages utilizing HTML, and Cascading Style Sheets (CSS).
Customer Service Associate
03/2004 - 03/2011
JCPenney
Omaha, NE
•Greeted customers as they entered the store, providing a friendly and inviting atmosphere.
•Operated the cash register, receiving payments via cash, debit or credit card, check, and gift cards and counting back adequate change when necessary.
•Stocked the shelves with new merchandise, adhering to proper first in-first out (FIFO) methods.
•Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires.
•Maintained a clean and organized environment, providing a professional environment for customers.
Education and Training
Issuing Institution
Location
Qualification
Course of Study
University of Nebraska at Omaha
NE
Bachelor's Degree
Management Information Systems