AMER N. MANZANER*

acxmn9@r.postjobfree.com

415-***-****

OBJECITVE:

To obtain a challenging position in the Property Management and Administrative field with the

opportunity for professional career growth.

KNOWLEDGE/ QUALIFICATIONS:

20 years of Administrative Assistant and Loan servicing experience.

Excellent organizational and administrative skills with experience in dealing with customers, high

level workloads within the strict deadlines.

PC application: MS Outlook, MS Word, Excel, Access, Power Point, 50-60 wpm 10 key by

sight.

Knowledge of database management, record maintenance, and data entry skills.

Good oral and written skill

Highly motivated administrative professional with exceptional organizational skills.

Excellent communication and interpersonal skills and the ability to relate well to people.

Highly flexible and adaptable to changing organizational needs.

Able to use independent judgment to manage and impart confidential information in addition to

demonstrating the ability to maintain confidentiality

Attention to details and excellent problem solving skills.

09/26/1016 to Present

Select Staffing Agency San Francisco, California

Bank of the West

Administrative Receptionist Sr.

Responsible for a heavy call volume for corporate headquarters of the Bank.

Greet visitors, ascertain their identity, have them sign in and notifies appropriate employee of visitors

arrival routes, visitors to appropriate location.

Monitored visitors whereabouts, check employee directory by using Web West Search .

Responsible for managing busy conference room,

Handled all executive guest and walk them to the right conference room.

Performed a variety of routine data entry and document creations, as well as other clerical duties.

Processed Badge for visitors and new hire employee as well as Contractor worker.

Emailed employees manager for temporary badge for authorization.

Scanning, Faxing,Calendaring using Microsoft outlook .

5/19/2014 to Present Burlingame, California

Atty. Sydney Hall

Assistant Property Manager

Assist tenants in monetary transactions and sorted out clients complaints effectively in a professional

manner.

Report all financial transactions related to the properties.

Processed customer payments bank deposit, bookkeeping, posting payments, returned checks.

Handling customer complaints and maintaining a positive attitude towards all residents.

Responsible for scheduling maintenance for tenants for general repairs.

Processed customer payments Bank Deposit.

Prepared and sent out invoices.

Scheduled site visit when necessary.

Work with office staff to ensure prudent rent collection.

Maintained accurate resident records and customer relations.

Prepared written correspondence, memos to tenants.

Answered all telephone calls regarding client customer service complaints.

1/ 2009 -12 /2013

Sunshine Realty Milpitas, California

Administrative Assistant/Receptionist

Excellent verbal and written communication skills.

Experience with volume and variety of time-sensitive documents.

Efficient and accurate administrative support including but not limited to time management.

Calendaring, filing &organizational incoming and outgoing written communication, email and phone

message support.

Screened telephone calls visitors and refers to appropriate staff members.

Maintaining calendar; arrange meetings/conference.

Manage travel arrangements and prepared expense reports.

Maintained confidential department files and records.

Entering personal information of client into the company database.

Prepared correspondence such as bills, statement, receipts, checks, or other documents.

.Established the proper monthly lead flows for the newly signed on-agent Back up Receptionist when

needed, heavy data entry, entertain vendors Fed EX, UPS, DHL./Ordered food, office and kitchen

supplies. Scheduled conference meeting for Brokers, Realtors and Lenders.

08/2005-9/ 2009

Financial Freedom Reverse Mortgage San Francisco, California

Loan Servicing Administrator/Receptionist

Received critical report from First American Title Co. to update and follow-up critical issues

concerning legal descriptions of land and correct parcel number.

Send requested documents to First American title such as copy of Appraisal, Deed of trust all

supporting documents.

Up-dated old, to new parcel number thru Smart Web Database.

Kept tracked of day-to-day report of all delinquent property tax.

Prepared and type legal correspondence 20 days notice, letters to tax delinquent county property

taxes.

Processed payments on tax delinquencies when required and process payments on all accounts with

tax set-asides.

Helped client regarding withdrawals of equity and submitted to withdraw department.

Answered Senior citizens client regarding their account.

Maintained files, records and payments onto the tracking system database.

Served as a back-up receptionist. Notified employees of deliveries through emails.(DHL, UPS,

FedEx, etc.)

Determined the proper routing of all business and individual incoming calls, transfer, connect, and

reconnect incoming and outgoing calls.

Handled and deliver all departments interoffice mail in proper assigned bins.

4/2001- 3/2005

At Home Consulting Group LLC. San Jose, California

Client Support Specialist.

Assisted day to day Administrative task.

Responsible for performing variety of loan servicing tasks.

Review loan package for accuracy and completeness of the loan documentation.

Resolving problems regarding documentation issues.

Monitored all customers inquiries and screened incoming calls to ensure customer specialization.

Administered data into loan systems and check for accuracy.

Gathered all loan documents before submitting to the Broker for review.

Assist in researching discrepancies, answered questions pertaining to all areas of loan servicing

including payment, taxes and insurance.

Call client for missing documents like VOE, Pay Stubs, Bank Statements etc.

Arranged conference room for meeting including attendee participation location agenda preparation

(CEO,VIP Brokers)

Posting houses for Sale, greeting client make appointment between buyer and Agent.

Tracked files, ensuring all files are complete and up to date.

Errands to drop documents to the Title Company.

Ordered office and kitchen supplies

Screened phone calls and re direct to the appropriate departments.

Sorting mail, faxing, scanning documents, accepting deliveries UPS, FedEx, DHL.

EDUCATION:

High School Saint Agustin Academy

Bachelors of Science in Business Administration.(Philippines)

Major in Marketing.

JVC Jewish Vocational School. (San Francisco)

Computer Learning Center.

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