OBJECTIVE

Management position in the restaurant, hotel, or other hospitality industry

EDUCATION

Florida Southwestern College, Fort Myers, FL (2016-present)

BAS Public Safety Administration Applicant

Midlands Technical College, Columbia, SC (2003-2005)

Associate’s in Public Service

CERTIFICATIONS

FL-LH: FL Health, Life and Annuity (Including Variable Contracts) Agent

IL, MT, NM, TX, & OK- LH: Health Agent

EXPERIENCE

Co- Manager, Wendy’s, Port Charlotte, FL 2016

Manage a single restaurant operations and staff while assisting the General Manager

in managing the store’s financial performance, budgets, payroll and overall store

operations.

Ensure that all menu items are prepared, portioned, and presented properly in a

clean, safe, and sanitary manner according to all established procedures,

performance standards and specifications.

Identifies and resolves challenges in food preparation and delivery to increase

speed of service.

Ensures customer satisfaction through effective and efficient service and a clean

and pleasant environment.

Works with crew to act on customer feedback and to resolve customer complaints

in a timely, friendly and professional manner. Informs General Manager and

District Manager of significant customer complaints.

Maintains order and discipline among employees supervised, including reprimands, suspensions and recommendations of employment termination.

District Manager, Waffle House, Collier County District, FL 2009-2014

Managed three restaurants in Collier County District.

Supervised, coached and counseled numerous associates and unit managers.

Utilized a tailored training program for new hires based on an associate’s

previous job experience and skill set.

Scheduled staff to ensure balanced coverage at each restaurant at all times.

Adapted and revised weekly schedule to comply with corporate guidelines.

Counted, prepared and reconciled daily bank deposits, maintained a balanced safe

and requested maintenance reports on individual restaurants.

Collaborated with unit managers and division managers to develop processes to

enable compliance and recruitment of associates.

Processed background checks and expedited preparation and compliance of files

for division and regional managers.

Ensured associate compliance with company policies and procedures.

Unit Manager, Waffle House, Columbia, SC 2008-2009

Coordinated daily operations including daily morning staff meetings.

Addressed and resolved customer complaints in a calm and fair approach, using

both diplomacy and empathy when required.

Implemented daily inventory audits.

Researched employee issues to include payroll and benefit questions and

Worked with appropriate company departments to resolve them by

reviewing the company handbook and policies.

Worked pro-actively with the management team and maintained

awareness of upcoming events.

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