Melissa Hollerbach

Cell - 267-***-****

E-Mail – acxm98@r.postjobfree.com

Objective: To obtain a position that uses my skills in interpersonal communication, problem solving, organization, writing, managing, and being a team player.

Education: Temple University 2008-January 2013

Adult & Organizational Development and English B.A. GPA= 3.65

Experience:

January 5, 2016 to Present: Telerx 723 Dresher Rd, Horsham PA 19044

• Project Coordinator II

• Advanced Administrative skills to handle high volume process work; including problem resolution, online account linking and spreadsheet management.

• Provide scheduling, coordination, administration and document control support

• Provide administrative and project coordination support to the project team as needed, including but not limited to, general correspondence, filing, presentation preparation, and expense reports

• Assist with design and development of project materials (surveys, correspondence, forms, other paperwork)

• Responsible for database creation and maintenance

• Responsible for quality control and maintenance

• Produces/ completes various assignments requiring advanced organization ability, independent judgment, creativity and solution focused options

• Complete special projects including: research on a variety of topics, Excel spreadsheets, PowerPoint presentations, etc.

• Responsible for research, analysis and development of non-routine, non-repetitive assignments and projects of limited scope; may gather info to assist with the evaluation of new project related tools and techniques

March 9, 2015 to January 3, 2016:

• Quality Assurance Specialist II

• Handle inbound calls from patients, healthcare providers, and insurance representatives to initiate and process rebate and replacement requests.

• Make outbound phone calls to insurance providers to verify explanation of benefits and insurance coverage.

• Adhere to all HIPAA rules and regulations

• Maintain project data, documentation and files

• Communicate with and keep vendors, partners, clients and project teams up to daye on project status

• SAP certified

• Ensure high customer service

• Use Image Prep to scan, prep, and prepare files for rebates

• Use Salesforce to process Zostavax Vaccine rebates

• Use Pega to process Oncology Replacements and Nexplanon Replacements

Feb 2013 to Mar 2015: New Penn Financial 4000 Chemical Road, Plymouth Meeting PA 19462

• Facilities Coordinator : September 2013 to March 2015

• Helps manage the corporate real estate portfolio consisting of 70 locations, 300k square feet, 6.5M annual rent obligation.

• Negotiates and executes executive suite leases nationwide.

• Oversees bidding, contract negotiation, install, and maintenance of security systems.

• Ricoh copiers- Handles purchase agreements and installation. Orders toner, places service calls and reconciles billing invoices.

• Negotiates lease renewals with landlords/brokers.

• Manage all office and employee moves.

• Lead office space decommissioning and surrender nationwide.

• Orders business cards nationwide. Preformed cost analysis between companies. Managed company-wide rebranding, and reconciles invoices

• Facilities Project Tracking- maintains central file of project notes on all facilities projects

• Fed Ex- Maintains the online systems, adds/deletes accounts/department users and resolves billing discrepancies

• Pitney Bowes- Coordinates delivery of mail meters to new locations, retrieves meters when offices close, resolves billing discrepancies

• Use ProLease/ Visual Lease to analyze leases.

• Manage all leases, COI’s, important correspondence, furniture agreements, floor plans, invoices, and approvals by location.

• Emergency response team leader / Security Administrator

• Liaison between guests, vendor contacts, and staff

• Maintain & monitor inventory for all corporate supplies

• Receptionist: February 2013- September 2013

• Created the Receptionist training manual

• Phones: Answer and route calls, greet guests, enforce security policies, notify people when their guests arrive, administer applications

• Manage Microsoft outlook; contacts, conference room scheduling, and email

• Provide administrative assistance to senior Facilities Project Manager

Feb 2006 to Nov 2013: Café La Fontana 58 South York Road, Hatboro, PA 19040

• Floor manager, server, head hostess, bartender.

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• Customer Service- Working to ensure customer satisfaction.

• Positivity- Encouraging others to do good work even when tired.

• Multitasking- Providing good service to multiple customers simultaneously

• Speed and accuracy- Taking food orders, making drinks, delivering food and checks

• Multicultural aspects- Handling customers from all over the world

• Attention to detail- Cleaning, setting up rooms, preparing parties

Aug 2012 to Dec 2012: 93.3 WMMR 1 Bala Plaza, Bala Cynwyd, PA 19004

• Preston and Steve Morning Talk Show Intern

• Update: Google Calendar, prestonandsteve.com, Facebook, Twitter

• Use Archive player to edit tracks to separate advertisements to send to Sales

• Edit and transcribe the show’s daily log/ create podcast using Audition

• Liaison for in-studio visitors

• Research and write articles for up-coming guests

Feb 2012-April 2012 NextGen Healthcare 795 Horsham Road, Horsham PA 19044

• Staff Development Intern

• Assist in course content creation- PowerPoint and Presentation Guides

• Assist with developing the quarterly staff development training schedule

• Operated Learning Management System: Approved and disapproved registrations, closed classes, and award certificates to employees

• Managed notifications to the company and handled registration requests and withdraws

Certifications:

August 2006: Certified Gymnastics Instructor by USA Gymnastics

February- April 2012: Ethics, Business Writing, Introduction to Team Leadership, and Presentation Skills by NextGen Healthcare

Skills: Fluent in Microsoft office. Fundamental knowledge of speaking, reading, and writing the German language. Very well organized, extremely enthusiastic, a passionate team player who enjoys problem solving.

Affiliations: The National Society of Collegiate Scholars

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