Myisha D. Lacy

* ***** ****** ***** ******, DE **702

302-***-**** acxm87@r.postjobfree.com

IT Support and Administrative Professional

A technically proficient, highly motivated IT Support and Administrative professional with a history of successfully maintaining and supporting a variety of systems. As an organized contributor, whose focus is on detail and accuracy, while delivering a high level of service across multiple industries, with a proven track record of leadership, customer retention, and customer satisfaction.

Core Competencies

●Training Development & Facilitation

●IT Support Specialist

●Presentation and Workshop Development & Facilitation

●IT Support Best Practices

●Proven Client Satisfaction

●Inter-departmental Coordination and Teamwork

●Team Lead Utilizing Team Building Dynamics

●Superior Presentation and Communication Skills

●Relationship Management Expert

Professional Experience

BlackRock - Wilmington, DE 10/2016 – 11/2016

Administrative Assistant (Contract Assignment)

●Greet visitors, direct clients and guests accordingly and assist them with their needs

●Handle requests for storage company services, also maintain log of all submitted requests, as well as visitor logs

●Accommodate special requests from staff

●Perform administrative tasks as requested

●Answer and route all calls in professional and prompt manner

●Schedule meetings as necessary

RBC Wealth Management - Wilmington, DE 09/2015 – 08/2016

Administrative Assistant

●Answer and route telephone calls in a prompt, courteous and professional manner.

●Provide back-up support for administrative issues

●Complete all Committee Meeting Minutes and preparation materials such as the printing of pipeline reports, new trust log, revoked log etc.

●Maintained supply inventories and performed other administrative related duties to ensure overall efficiency

●Complete and process expense reports for all employees

●Maintain employee lists and other office information as requested

●Coordinated all business-related affairs, including all work and travel schedules

●Partnered with manager to ensure all tasks were completed as schedules and deadlines were met

ABB - Warminster, PA 10/2014 – 07/2015

Administrative Assistant (Contract Assignment)

●Answer and route telephone calls, transmitting decisions and instructions and answering inquiries to aid executive in the resolution of routine matters.

●Compose correspondence and contractual agreements, as authorized

●Responsible for the communication of training material edits and revisions to enhance product knowledge and scripting

●Maintained supply inventories and performed other administrative related duties to ensure overall efficiency

●Verification of Distributor profiles, and monthly commission reports utilizing SAP

Myisha D. Lacy

4 Denny Circle Drive Newark, DE 19702

302-***-**** acxm87@r.postjobfree.com

DuPont- Wilmington, DE 10/2013 - 09/2014

Administrative Assistant (Contract Assignment)

●Performs a variety of administrative duties including calendaring, document preparation and management, general correspondence

●Monthly reporting of business metrics, and phone metrics, also responsible for the reporting of each representatives’ monthly statistics, uploaded reports to SharePoint for management accessibility

●Supports members of management and their staff

●Composed and distributed inter-departmental memorandums (e-mails, voice messages) via Microsoft Office

●Responsible for the onboarding of new hires, which included: orientation, benefit administration, administered company policies and training

Bank of America - Wilmington, DE 12/2011 - 07/2013

Operations Specialist

●Served as Project Coordinator for all departmental, and site relocations

●Allocated production space to Lines of Business Utilizing Corporate Workplace

●Responsible for managing the physical space, floor plans and hardware requests for several Lines of Business

●Administered bank programs and policies and developed departmental administrative policies and procedures

●Prepared weekly/monthly occupancy and status reports via Microsoft Excel for management review, uploaded reports to SharePoint for management accessibility

●Maintained inventory of open cubicles and office space, and electronically updated floor plans when changes occurred; verified that electronic floor plans matched physical floor plans

●Ordered hardware for employees/contractors via BAC systems

●Served as technical liaison between IT and the line of business

Purisolve Inc. - Atlanta, GA 08/2010 - 12/2011

Executive Assistant

●Provided administrative assistance to CEO of company

●Planned and coordinated corporate luncheons and developed marketing presentations, both on and off site meetings

●Processed monthly expense reports, timesheets and reflecting supporting documents as well as budget code indexes

●Composed and distributed inter-departmental memorandums (e-mails, documentary and voice) via Microsoft Office

●Creation and facilitation of month-end and ad hoc performance incentives

●Communication of training material edits and revisions to enhance product knowledge and scripting

Focus Receivables Management - Marietta, GA 04/2009 - 05/2010

Team Leader

●Initiated outgoing calls to Capital One delinquent customers; in addition, spoke to those past due customers, or to those who were over their limit on their current account

●Closely monitored accounts from a timing perspective to ascertain delinquent accounts

●Set up payment arrangements, as well as a variety of other settlement options

●Efficiently and accurately executed all other pertinent tasks within the collections area

●Responsible for the overall processes in the collections area, which included: identifying, assessing, and resolving issues/problems within collections area, etc.

●Completed analytical reporting relating to production

Myisha D. Lacy

4 Denny Circle Drive Newark, DE 19702

302-***-**** acxm87@r.postjobfree.com

Comcast – Smyrna, GA 01/2006- 03/2009

Administrative Assistant

●Responsible for the onboarding of new hires, which included: orientation, benefit administration, and training

●Collaborated with other departmental leads in the development of “Team Building” exercises and training

●Composed and distributed inter-departmental memorandums (e-mails, voice messages) via Microsoft Office

●Responsible for the communication of training material edits and revisions to enhance product knowledge and scripting

●Maintained supply inventories and performed other administrative related duties to ensure overall efficiency

Technical Knowledge

Microsoft Office

Word, Excel, PowerPoint, and Outlook

Databases:

Oracle Database

Reporting:

Crystal Reports, and a variety of other reporting tools

Other Software:

Visio, Lotus Notes, Microsoft Outlook, SharePoint, Desktop Streaming (Go-to-Assist), and WebEx, as well as other demonstration, teleconferencing, and troubleshooting tools.

Education

Wilmington College - New Castle, DE 2000 - 2002

Padua Academy - Wilmington, DE 1996 - 2000

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