Myisha D. Lacy
* ***** ****** ***** ******, DE **702
302-***-**** acxm87@r.postjobfree.com
IT Support and Administrative Professional
A technically proficient, highly motivated IT Support and Administrative professional with a history of successfully maintaining and supporting a variety of systems. As an organized contributor, whose focus is on detail and accuracy, while delivering a high level of service across multiple industries, with a proven track record of leadership, customer retention, and customer satisfaction.
Core Competencies
●Training Development & Facilitation
●IT Support Specialist
●Presentation and Workshop Development & Facilitation
●IT Support Best Practices
●Proven Client Satisfaction
●Inter-departmental Coordination and Teamwork
●Team Lead Utilizing Team Building Dynamics
●Superior Presentation and Communication Skills
●Relationship Management Expert
Professional Experience
BlackRock - Wilmington, DE 10/2016 – 11/2016
Administrative Assistant (Contract Assignment)
●Greet visitors, direct clients and guests accordingly and assist them with their needs
●Handle requests for storage company services, also maintain log of all submitted requests, as well as visitor logs
●Accommodate special requests from staff
●Perform administrative tasks as requested
●Answer and route all calls in professional and prompt manner
●Schedule meetings as necessary
RBC Wealth Management - Wilmington, DE 09/2015 – 08/2016
Administrative Assistant
●Answer and route telephone calls in a prompt, courteous and professional manner.
●Provide back-up support for administrative issues
●Complete all Committee Meeting Minutes and preparation materials such as the printing of pipeline reports, new trust log, revoked log etc.
●Maintained supply inventories and performed other administrative related duties to ensure overall efficiency
●Complete and process expense reports for all employees
●Maintain employee lists and other office information as requested
●Coordinated all business-related affairs, including all work and travel schedules
●Partnered with manager to ensure all tasks were completed as schedules and deadlines were met
ABB - Warminster, PA 10/2014 – 07/2015
Administrative Assistant (Contract Assignment)
●Answer and route telephone calls, transmitting decisions and instructions and answering inquiries to aid executive in the resolution of routine matters.
●Compose correspondence and contractual agreements, as authorized
●Responsible for the communication of training material edits and revisions to enhance product knowledge and scripting
●Maintained supply inventories and performed other administrative related duties to ensure overall efficiency
●Verification of Distributor profiles, and monthly commission reports utilizing SAP
Myisha D. Lacy
4 Denny Circle Drive Newark, DE 19702
302-***-**** acxm87@r.postjobfree.com
DuPont- Wilmington, DE 10/2013 - 09/2014
Administrative Assistant (Contract Assignment)
●Performs a variety of administrative duties including calendaring, document preparation and management, general correspondence
●Monthly reporting of business metrics, and phone metrics, also responsible for the reporting of each representatives’ monthly statistics, uploaded reports to SharePoint for management accessibility
●Supports members of management and their staff
●Composed and distributed inter-departmental memorandums (e-mails, voice messages) via Microsoft Office
●Responsible for the onboarding of new hires, which included: orientation, benefit administration, administered company policies and training
Bank of America - Wilmington, DE 12/2011 - 07/2013
Operations Specialist
●Served as Project Coordinator for all departmental, and site relocations
●Allocated production space to Lines of Business Utilizing Corporate Workplace
●Responsible for managing the physical space, floor plans and hardware requests for several Lines of Business
●Administered bank programs and policies and developed departmental administrative policies and procedures
●Prepared weekly/monthly occupancy and status reports via Microsoft Excel for management review, uploaded reports to SharePoint for management accessibility
●Maintained inventory of open cubicles and office space, and electronically updated floor plans when changes occurred; verified that electronic floor plans matched physical floor plans
●Ordered hardware for employees/contractors via BAC systems
●Served as technical liaison between IT and the line of business
Purisolve Inc. - Atlanta, GA 08/2010 - 12/2011
Executive Assistant
●Provided administrative assistance to CEO of company
●Planned and coordinated corporate luncheons and developed marketing presentations, both on and off site meetings
●Processed monthly expense reports, timesheets and reflecting supporting documents as well as budget code indexes
●Composed and distributed inter-departmental memorandums (e-mails, documentary and voice) via Microsoft Office
●Creation and facilitation of month-end and ad hoc performance incentives
●Communication of training material edits and revisions to enhance product knowledge and scripting
Focus Receivables Management - Marietta, GA 04/2009 - 05/2010
Team Leader
●Initiated outgoing calls to Capital One delinquent customers; in addition, spoke to those past due customers, or to those who were over their limit on their current account
●Closely monitored accounts from a timing perspective to ascertain delinquent accounts
●Set up payment arrangements, as well as a variety of other settlement options
●Efficiently and accurately executed all other pertinent tasks within the collections area
●Responsible for the overall processes in the collections area, which included: identifying, assessing, and resolving issues/problems within collections area, etc.
●Completed analytical reporting relating to production
Myisha D. Lacy
4 Denny Circle Drive Newark, DE 19702
302-***-**** acxm87@r.postjobfree.com
Comcast – Smyrna, GA 01/2006- 03/2009
Administrative Assistant
●Responsible for the onboarding of new hires, which included: orientation, benefit administration, and training
●Collaborated with other departmental leads in the development of “Team Building” exercises and training
●Composed and distributed inter-departmental memorandums (e-mails, voice messages) via Microsoft Office
●Responsible for the communication of training material edits and revisions to enhance product knowledge and scripting
●Maintained supply inventories and performed other administrative related duties to ensure overall efficiency
Technical Knowledge
Microsoft Office
Word, Excel, PowerPoint, and Outlook
Databases:
Oracle Database
Reporting:
Crystal Reports, and a variety of other reporting tools
Other Software:
Visio, Lotus Notes, Microsoft Outlook, SharePoint, Desktop Streaming (Go-to-Assist), and WebEx, as well as other demonstration, teleconferencing, and troubleshooting tools.
Education
Wilmington College - New Castle, DE 2000 - 2002
Padua Academy - Wilmington, DE 1996 - 2000