EMILY R. COLON

** ****** ******

Bristol, Connecticut 06010

860-***-**** acxm55@r.postjobfree.com

http://www.linkedin.com/pub/emily-colon/40/411/887

PROFILE

Accomplished, Experienced Property Manager

Career Overview

A highly skilled, experienced and confident Property Management professional who is ready to take over and perform at a high level starting on day one. A sixteen year record of bringing underperforming properties to an average 96% occupancy levels while maintaining a 0.1% delinquency rate. The solution to your property management problems.

Core Competencies

Property Marketing

Operations/Maintenance

Property Renovations

Bilingual (English & Spanish)

Collections

Advertising

Budgeting & Forecasting

Process Improvement

Team Building

Evictions

Property Tours

Tenant Satisfaction

People/Staff Development

Regulatory Compliance

Purchasing

Key Strengths

High level of drive and determination, with a focus on quality, integrity and continuous improvement in every aspect of business. In each assignment built strong, cohesive sales, service and support teams. Able to work effectively with individuals from diverse ethnic, cultural and socioeconomic backgrounds. Innovative, highly resourceful “out of the box” thinker. PC experience includes Real Page & Rent Roll Property Management, ADP, Onesite, Yardi, Appfolio, Rent Manager, Word, Excel, and PowerPoint.

EXPERIENCE

8/13-5/16 Attended Post University to obtain my Bachelor’s Degree in Business administration. Graduated 5/16

WINN RESIDENTIAL- Boston, Ma. 10/12-7/13

(Fee managed property. Owners decided to manage the property)

Property Manager- Springville mill Apartments- Vernon, CT (175 units)

• Supervised and trained all property personnel

• Evaluated employee performance, including the completion of annual performance reviews.

• Created positive, welcoming, supportive environment for residents, visitors, and property associates

• Prepared and submitted timesheets and payroll adjustments

• Maintained vacancy information as required by investors, and monitoring agencies

• Achieved financial solvency through cost reduction and implementing systems to achieve low delinquency

• Utilized selection and retention strategies to maintain a high occupancy level

• Participated in the preparation of the annual operating budget, and worked with Regional Property Manager to maintain budgetary guidelines

• Reviewed bids for contract work

• Ensured adherence to proper preventive maintenance schedules

• Managed health and safety programs, including training in fire safety, general emergency procedures, and in the use of emergency equipment

• Executed marketing and advertising campaigns for apartment leasing and coordinated leasing events such as open houses, tours, and resident promotional activities

• Maintained knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations

• Filed court documents for eviction and attended scheduled court hearings as Landlord's representative

• Lead tours of property, showing vacant units and marketing property amenities as needed

• Screened, reviewed, and approved all applications

• Monitored landlord-tenant relations and mediated disputes when necessary

• Inspected apartments for move-in condition (pre-inspection) and turnover status

• Prepared and submitted quarterly competitive marketing analysis

• Remained current on and compliant with policies and laws affecting the marketing and leasing of the property, including, Landlord Tenant code, Fair Housing laws, and other applicable laws

Charter Oak Square LP. Hartford, CT 1998-2011

Property Manager - 250 MAIN Apartments – Hartford, CT (214 Units & 10 Commercial Spaces)

Lakeshore Club - Tampa, FL (650 Residential Units)

Directed a 15 person staff in all aspects of the efficient, effective and profitable operation of assigned properties, including Maintenance, Leasing, and Concierge Departments. Monitored all phases of property reconstruction and modernization, including landlord initiated construction projects. Ensured overall property and all alterations were performed in accordance with the building standards, approved drawings and Building Code requirements. Performed detailed financial management such as annual budget, weekly payroll management, monthly operating cost reviews, variance reports and accurate development of annual budgets. Ensured compliance with OSHA regulations, local codes and company standards, including elevator license, fire suppressions and fire detection systems. Handled all Human Resource functions, including such as recruiting, hiring, training, performance evaluation and employment termination. Managed all marketing and market survey activities, including local advertising, direct marketing and open houses.

Brought underperforming properties in two states to 96%+ occupancy, with a .1% delinquency rate.

Played a lead role in the planning and successful execution of a major property upgrade – the reconstruction of a 30,000 sf underground parking garage. Managed contractors, ensuring a high level of safety and a process which resulted in minimum disruption to tenant activities.

Due to performance, sent to Florida to turnaround a poor performing property.

Responsibilities:

• Development and achievement of the operating budgets.

• Approving all orders for goods and services that are budgeted. Preparation for approval by supervisor of any purchase not included in budget. Approving, coding and submitting all invoices. Maintaining the petty cash fund.

• Examination of the monthly budget operating report and detailed general ledger to assure all bills paid and accurately coded and entered and to determine compliance with budget.

• Respond to budget variances and provide plan for bringing into compliance. Create/review accruals as needed.

• Monitoring of all revenue transactions and rent collection in accordance with policy and procedures manual to maximize income and property performance.

• Preparation and distribution of notice to quit for nonpayment of rent, cases for housing court. Follow up of court rulings on payment agreements and or executions.

• Submission of bad debt and periodic reporting to collection agency.

• Implement annual rent increases to optimize income in accordance with program guidelines.

• Initiating and follow up with lease renewals.

• Oversight of upkeep of the property, which includes: regular inspection of the property to delegate maintenance, curb appeal, annual inspection of apartments, janitorial tasks, safety and preventative maintenance.

• Monitoring of work order system, including open work orders and preventative maintenance. Follow-up on service requests where necessary.

• Handling all incidents with proper risk management.

• Soliciting bids for services and goods provided by outside contractors.

• Review the schedule of long-term and short-term physical needs of the property. Prepare and submit on timely basis requests for reserve.

• General clerical responsibilities include typing, filing, answering the telephone, ordering supplies and equipment, etc.

• Preparing and distribution of notices, letters, and newsletters

• Supervise and direct on-site team members. Submitting weekly time sheets for site staff.

• Recruit, select, train, coach, manage and motivate team members. Provide timely feedback regarding performance.

• Perform written performance evaluations for all team members in accordance with company guidelines, and provide recommendations for compensation or promotions.

• Personal contact and follow-up as needed on issues involving violations of building rules or the occupancy agreement. Includes the responsibility of scheduling and holding conferences with family and/or outside agencies and court appearance, when necessary.

• Personal contact and follow-up as needed on complaints in an effort to minimize individual problems residents may have in their dealings with one another and integrating into the community.

LEXINGTON REALTY – Hartford, Connecticut 1994-1998

Property Manager - Directed an eight-person staff in all aspects of the effective, profitable operation of 220 residential units. Performed functions essentially as described above.

Over tenure, successfully and significantly upgraded the quality of tenants.

Communicated with leasing staff and reviewed all marketing sources, and their effectiveness.

Oversaw maintenance staff and ensured that repairs are being made and units turned accordingly.

Updated the unit availability listing, tracked marketing and lead generations and prepared for weekly leasing and management meetings.

Inspected all units at move out, checked progress of the turn, inspected finished turn prior to listing unit as available.

Legal correspondence with the attorneys and court representation.

Ensured maintenance technicians, and porters are keeping the community clean daily.

Reviewed resident accounts for delinquencies, communicate with residents for repayment agreements.

Approve invoices and forward to Regional Manager for final approval of payment.

Maintained a high level of occupancy by advertising and market out reach.

Established rental rate by surveying local rental market.

Introduced initiatives, which improved efficiency in virtually every aspect of the business, including marketing, screening, qualification, marketing, and sales.

EDUCATION

POST UNIVERSITY – Waterbury, Connecticut

Coursework towards Bachelor of Science, Business Administration degree. Projected Graduation 2016

Associate of Science, Business Management, 2011

Contact this candidate