Customer Service, Medical
Resume:
ZYNTHIA D.STEVENS
**** ** **** ** *******, FL ***21
acxlxa@r.postjobfree.com 1-757-***-****
OBJECTIVE
Seeking a position which will require me to make the most of my practical experience while providing excellent Customer Service.
AREAS OF EXPERTISE
Providing confidentiality, dignity and privacy to patients at all times.
Assisting in implementation of treatment and care plans.
Fully aware of patient’s rights, as well as their religious and cultural beliefs.
Ability to record patient observation accurately and report issues of concern.
Bilingual
Proficient with computers
EXPERIENCE
NREMT-B, SENTARA MEDICAL TRANSPORT LLC, HAMPTON, VA
DECEMBER 2014- MAY 2016
Transporting to and from dialysis, discharges, doctor appointments, ect.
Special events
CPR Certified
State and Nationally registered
IN HOME PERSONAL CARE ASSISTANT, NEWPORT NEWS, VA
JUNE 2014- APRIL 2015
Medication reminder
Meal preparation
Transportation to and from doctor’s appointments
Light Housekeeping
Assistance with activities of daily living
Promoting independent living
DEPARTMENT OF HOMELAND SECURITY, TRANSPORTATION SECURITY OFFICER, NORFOLK, VA
SEPTEMBER 2007 – MAY 2008
Translated from Spanish to English.
Inspected incoming and outgoing flights for safe travel.
Maintained and operated the BLS machines for detecting explosives materials.
Maintained and operated x-ray machines.
Ensured national security for travelers.
Monitor passenger flow through screening checkpoints to ensure order and efficiency.
Close entry areas following security breaches or reopen areas after receiving notification that the airport is secure.
Locate suspicious bags pictured in printouts sent from remote monitoring areas, and set these bags aside for inspection.
Contact police directly in cases of urgent security issues, using phones or two-way radios.
Test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems.
Inform other screeners when baggage should not be opened because it might contain explosives.
Check passengers' tickets to ensure that they are valid, and to determine whether passengers have designations that require special handling, such as providing photo identification.
Inform passengers of how to mail prohibited items to themselves, or confiscate these items.
RIVERCREST DEACONESS NURSING HOME, NURSES ASSISTANT, CONCORD, MA
June 1996- August 1997
Key duties include counseling, assisting with personal care and administration of medications.
Taking and recording a patient’s temperature, pulse and respiration.
Maintaining the comfort and dignity of patient’s at all times.
Providing emotional support to patients and staff.
Assisting patients with dressing and undressing.
Preparing patients for examinations.
Supporting the work of qualified staff.
Promoting independent living.
Escorting and chaperoning patients while they are at appointments.
EDUCATION
Southern New Hampshire University
Health Sciences Graduate, August 2016. Bachelors in Health Science Graduate with a Minor in Psychology. GPA 3.36 Cum Laude
THOMAS NELSON COMMUNITY COLLEGE, NEWPORT NEWS, VA
Associates in Science Graduate, Magna Cum Laude December, 2014. My current GPA is 3.70. I have received the Vice president’s list and the Merit list.
Emergency Medical Technician Basic Certificate taken on May of 2014 and passed.
HAMPTON UNIVERSITY, HAMPTON, VA
Nursing Candidate with a GPA is 3.728 received the President’s Honor Roll 2 times and The Dean’s list once.
TIDEWATER COMMUNITY COLLEGE, NORFOLK, VA
Competed coursework towards Science, January 2012. GPA is 3.508 received the President’s Honor Roll 3 times and The Dean’s list twice.
ASSABET VALLEY REGIONAL HIGH SCHOOL, MARLBORO, MA
HIGH SCHOOL DIPOMA, MAY 1996
Studied General course work and two years Culinary Arts, two years Cosmetology. I currently still hold my License for Cosmetology.
CERTIFICATES & LICENSURE
FEMA IS-005.An Introduction to Hazardous Materials
FEMA IS-100.b Introduction to Incident Command System, ICS-100.b
FEMA IS-200.b ICS for Single Resources and Initial Action Incidents
FEMA IS-700.a National Incident Management System (NIMS) and Introduction
FEMA IS-800.b National Response Framework, An Introduction
AWR-111-W Basic EMS Concepts for CBRNE Events
AWR-160-W WMD/Terrorism Awareness for Emergency Responders
2011 CDC Field Triage
AHA CPR for Healthcare Providers Exp. August 2017
National Registry of Emergency Medical Technicians Certification Exp. March 2018
Commonwealth Of Massachusetts Cosmetology License Exp. March 2018
Certified as a National Registered Emergency Medical Technician Exp. May 2018
Emergency Vehicle Operator Class 1,2 Exp. March 2020
REFERENCES
1)James Bowman, Paramedic, Former Adjunct Thomas Nelson Community College,
1-757-***-****, acxlxa@r.postjobfree.com
2)Thomas Elsey, Retired TSO Supervisor, Department of Homeland Security,
3)Bernard Calpo, TSO, Department of Homeland Security,
4) Milinda McDaniels-Ellis, EMT, Medical Transport LLC
5) Holly M. Martins, EMT, Training Officer, Medical Transport LLC
Contact this candidate