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Hospitality Professional

Location:
Orlando, FL
Posted:
November 22, 2016

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Resume:

*** **** ******* **. *******, Fl *****

Phone . 231-***-****

E-Mail, acxlws@r.postjobfree.com

JACOB VICTOR GUSMANO

PROFESSIONAL SKILLS

Personality Traits

• Dedicated

• Detail Oriented

• Fast Learner

• Leader

• Organized

• Results Oriented

EDUCATION

Aug. 2004 – Sept. 2008 Ferris State University, Big Rapids, MI

Bachelors of Science in Business - Hospitality Program

-Resort Management Major

Club Management Minor

Aug. 2003 – Dec. 2003 Northwestern Michigan College, Traverse City, MI

General Education

Aug. 1999 – May 2003 Boyne City High School, Boyne City, MI

High School Diploma

PROFESSIONAL EXPERIENCE

May 2015 – October 2016 Hilton Grand Vacations, Orlando, FL

Outbound Vacation Advisor

Sending people on getaways to various destionations throughout the US

1st place net sales April 2016

2nd place net sales October 2015

3rd place VPG September 2015

Invited to Shining Star 1st Quarter 2016

June 2014 – Present Amscot Financial, Orlando, FL

Assistant Branch Manager

Manager on duty

Provinding execellent customer service

Responsible for the vault, cash handling, ATM, notaries, cash advances, bill pay, check cashing

Jan 2014 – June 2014 Hampton Inn & Suites Ocala, Ocala, FL

Front Desk Agent

Perform all duties associated with front desk while offering exceptional customer service

Aug 2011-Dec 2013 Arctic Club- A Double Tree by Hilton, The Hotel Group Seattle, WA

Front Desk Supervisor

Daily MOD for AM/PM

Night Audit experience

Oversee front desk, concierge, and valet

“Employee of the month” – December 2011

Mar 2011- Aug 2011 Holiday Inn Seattle-Renton, Sage Hospitality Renton, WA

Front Desk Agent

Perform all duties associated with front desk while communicating with housekeepers and bellstaff

May 2009-Nov. 2010 Fairview Beachfront Inn & Waterpark, Mackinaw Clerical Mackinaw City, MI

Front Desk Manager

Maintain daily operations for all facilities

Budgeting and financial management

Report directly to owner

Responsible for front desk, housekeeping, and maintenance departments

Jan.2009- May 2009 Hamilton Inn Select Beachfront, Mackinaw Clerical Mackinaw City, MI

Manager In Training

Preparation for management of the Aqua Grand Mackinaw/Fairview Beachfront Inn

Sept. 2008 – Dec. 2008 Eagle Harbor, Hampton Golf Jacksonville, FL

Recreation Internship

Recreation Department

Guest Services

Golf Clubhouse

Golf Maintenance

Talons Restaurant – Front of the house

Talons Restaurant – Back of the house

Pool Maintenance

Web site and monthly newsletter publishing/editing

May 2007 – Sept. 2007 The Perry Hotel, Stafford’s Hospitality Petoskey, MI

Rooms Department Internship

Front Desk

Housekeeping

Housekeeping Supervisor

Night Audit

Scheduling

Forecasting

Designated MOD for B shift (Aug.-Sept.)

Trained new employees

CERTIFICATIONS

Ferris State University

Hospitality Facilities Management and Design – American Hotel & Lodging Educational Institute

Professional Table Service – Sunrise Basic Training

ServSafe – National Restaurant Association

Training for Intervention ProcedureS (TIPS certified) – Health Communications, Inc.

Beverage Management



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