*** **** ******* **. *******, Fl *****
Phone . 231-***-****
E-Mail, acxlws@r.postjobfree.com
JACOB VICTOR GUSMANO
PROFESSIONAL SKILLS
Personality Traits
• Dedicated
• Detail Oriented
• Fast Learner
• Leader
• Organized
• Results Oriented
EDUCATION
Aug. 2004 – Sept. 2008 Ferris State University, Big Rapids, MI
Bachelors of Science in Business - Hospitality Program
-Resort Management Major
Club Management Minor
Aug. 2003 – Dec. 2003 Northwestern Michigan College, Traverse City, MI
General Education
Aug. 1999 – May 2003 Boyne City High School, Boyne City, MI
High School Diploma
PROFESSIONAL EXPERIENCE
May 2015 – October 2016 Hilton Grand Vacations, Orlando, FL
Outbound Vacation Advisor
Sending people on getaways to various destionations throughout the US
1st place net sales April 2016
2nd place net sales October 2015
3rd place VPG September 2015
Invited to Shining Star 1st Quarter 2016
June 2014 – Present Amscot Financial, Orlando, FL
Assistant Branch Manager
Manager on duty
Provinding execellent customer service
Responsible for the vault, cash handling, ATM, notaries, cash advances, bill pay, check cashing
Jan 2014 – June 2014 Hampton Inn & Suites Ocala, Ocala, FL
Front Desk Agent
Perform all duties associated with front desk while offering exceptional customer service
Aug 2011-Dec 2013 Arctic Club- A Double Tree by Hilton, The Hotel Group Seattle, WA
Front Desk Supervisor
Daily MOD for AM/PM
Night Audit experience
Oversee front desk, concierge, and valet
“Employee of the month” – December 2011
Mar 2011- Aug 2011 Holiday Inn Seattle-Renton, Sage Hospitality Renton, WA
Front Desk Agent
Perform all duties associated with front desk while communicating with housekeepers and bellstaff
May 2009-Nov. 2010 Fairview Beachfront Inn & Waterpark, Mackinaw Clerical Mackinaw City, MI
Front Desk Manager
Maintain daily operations for all facilities
Budgeting and financial management
Report directly to owner
Responsible for front desk, housekeeping, and maintenance departments
Jan.2009- May 2009 Hamilton Inn Select Beachfront, Mackinaw Clerical Mackinaw City, MI
Manager In Training
Preparation for management of the Aqua Grand Mackinaw/Fairview Beachfront Inn
Sept. 2008 – Dec. 2008 Eagle Harbor, Hampton Golf Jacksonville, FL
Recreation Internship
Recreation Department
Guest Services
Golf Clubhouse
Golf Maintenance
Talons Restaurant – Front of the house
Talons Restaurant – Back of the house
Pool Maintenance
Web site and monthly newsletter publishing/editing
May 2007 – Sept. 2007 The Perry Hotel, Stafford’s Hospitality Petoskey, MI
Rooms Department Internship
Front Desk
Housekeeping
Housekeeping Supervisor
Night Audit
Scheduling
Forecasting
Designated MOD for B shift (Aug.-Sept.)
Trained new employees
CERTIFICATIONS
Ferris State University
Hospitality Facilities Management and Design – American Hotel & Lodging Educational Institute
Professional Table Service – Sunrise Basic Training
ServSafe – National Restaurant Association
Training for Intervention ProcedureS (TIPS certified) – Health Communications, Inc.
Beverage Management