TAMMY L. SUHETSKIS

***** ******* **** **.

Jacksonville, Florida 32223

904-***-**** - E-mail – acxlvo@r.postjobfree.com

SUMMARY: Excellent communication, presentation, multi-tasking, organizational, listening, written, oral, marketing, problem solving and analytical skills, with an excellent work ethic. I am very passionate about customer commitment and strongly believe in customer follow-up! I have very strong consultative and “up-selling” skills for the travel/hospitality/convention industry with over 35+ years of experience and firsthand knowledge. I possess the ability to adapt to change quickly and effectively and function in a team or virtual atmosphere. I have a “positive can-do” attitude and enjoy training people as well. I have extensive domestic and international destination knowledge/personal experience, thus able to exceed my goals/requirements in all areas metrics consistently over 6 years.

2008 – CURRENT American Express - Travel & Lifestyle Services (Centurion/Platinum- Senior Travel Consultant) VIRTUAL

* Pacesetter 2015/2011/2008- based on exceeding all goals by 210% NETWORK wide.

* Customize and personalize extensive international and domestic design of travel planning by using personal

experiences and knowledge.

* World class consultative skills and ability to have composure under pressure, thus creating “Once in a

Lifetime Luxury Experiences” for very affluent clientele.

* Up-selling ” tactics and skills to maintain top 4% worldwide consecutively 5 years in a row, thus generating top

sales and revenue per staffed hour. This was based on customer survey results and identifying new revenue

opportunities to be in the top 4% worldwide.

* Problem Solver/relationship builder maintaining a consistent RTF (survey) result of 89.9% continuously over 5

years.

* Chosen for new “Platinum Travel Design Team” based upon exceptional performance network wide.

* Focus on going over and beyond in customer service, multi-tasking under pressure and ability to use my

strong consultative skills.

* Top innovator for “Next Great Idea” awards, thus increasing our employee survey results up 23%.

* Generated new campaign in November 2016 for the City of Jacksonville’s Convention Bureau and Amelia

Islands CVB, marketing it towards the “luxury, romantic clientele” for their new 2017 travel campaign.

2006-2008 The Colomer Group

CORPORATE TRAVEL MANAGER-CTD-COLOMER USA Jacksonville, Fl.

*Started a completely new (CTD) onsite-corporate travel department from ground zero up, including all

preliminary requirements from ARC & IATA, and implementing new policies & procedures.

* Event Management, strategic planning and cutting costs by 21%.

* Slashed all T&E expenses by 33% by negotiating pricing/fees and establishing contracts with all major

airlines, hotels and car vendors.

* Researched, communicated, and implemented multiple programs and UDIDS for corporation, thus resulting in

an increased revenue ratio of 46%.

2004-2006 World Travel - BCD

OPERATIONS SUPERVISOR-CALL CENTER-DELOITTE & TOUCHE Jacksonville, Fl.

* Facilitated employee morale through one-on-one training, coaching, streamlining processes with an emphasis

on performance incentives, which increased team productivity and error ratio by over 35%.

* Evaluated and analyzed QA process by identifying frequent error procedures and low performing agents.

* Established “personal” action plans and re-trained employees accordingly, reducing errors by 12%.

* Provided real-time monitoring for optimal call flow management and employee staffing requirements for call

center with 172 travel agents. Raised SSP from 65% to 88%.

2001-2004 Transcor, Inc.

MANAGER CORPORATE TRAVEL DEPARTMENT Jacksonville, FL.

* Started a completely new corporate travel department within the corporation

* Solicitation of new corporate accounts for newly developed “Corporate Travel” department, which

increased our revenue by 56% in the first 18 months.

* In charge of entire reservations department for corporate. First point of contact for the agent to assist in

dealing with client reservation issues & errors.

* Prepare lesson plans; facilitated development of training, mentoring and quality control of service

programs resulting in improved client satisfaction by 29%.

* Developed and implemented corporate training manual for all new hire corporate agents.

* Negotiated several corporate contracts with airlines, car vendors & hotel vendors thus saving all T&E

internal expenses by 27%.

*.Facilitated new “flex” employee scheduling which reduced overtime and resulted in improved employee

satisfaction by 41%.

1993-1999 American Express Travel

TC 1 - PLATINUM TRAVEL COUNSELOR Norcross, GA.

* BTC Corporate On-Site floater (15 accounts/utilizing 4-GDS systems)

* Team-mentor providing training/counseling/motivation for new hires.

* Maintained a repeat customer ratio of 98%, which ranked in the top 2% nationwide.

* Trendsetter for 1998; Sales $1.4 million/Had 0 write offs in 5 years.

* Implemented a Diversity training workshop for all associate level employees.

* Implemented employee appreciation events for all on-site employees - thus increasing our employee

survey results up 23% from year prior.

SOFTWARE PROGRAMS/GDS SYSTEMS: Microsoft Office, spreadsheets, Power Point, Quick books, Photoshop, social media, Lotus Notes, SABRE, WORLDSPAN, APOLLO, SYSTEM-ONE, AMADEAUS.

EDUCATION: 1986 – Wilma Boyd Career College–Pittsburgh, PA.

Bachelors degree in Travel/Hospitality Services and Event Coordinating & Meeting Planning

1990 – Palm Beach Community College–Palm Beach, Fl.

Associates degree in General Business

HONORS:

* Pacesetter with American Express-2015, 2011 & 2009. * Chosen for new Platinum Design Pilot Team-exceeding all goals in customer service and goal metrics *Multiple Eagle Awards from World Travel BTI for customer service;*Gladiator Award–World Travel;*Trendsetter with American Express;*Team-mentor with American Express Platinum;*R3-committee with Platinum;*Southern Region Diversity Team for 2 years;*Employee of the month;*nominated for "The World Difference Award" with American Express.

Page 2 – Resume – Tammy Suhetskis – 904-***-**** / acxlvo@r.postjobfree.com

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