Customer Service High School
Resume:
FLORENCE JOSEPH
Chicago, IL 60660
acxluj@r.postjobfree.com
WORK EXPERIENCE
Embassy Suites Chicago, IL
Front desk Nov 2016 -Present
Crystal Cruises Miami, FL
Corporate Travel Consultant Feb 2016-Sep 2016
Provide travel advice, research, and booking travel, assist to VIP Corporate Executives, in making business travel plans in accordance with corporate policies regarding travel. Norwegian Cruise Line/Ranstad Miami, FL
Crew Travel Oct 2015-Feb 2016
Process all inbound and outbound shipboard crew members, air travel utilizing ships’ current Itineraries, in compliance with established travel policies. Research routings and fares in conjunction with existing Airlines contracts and policies. Obtain cost effective published rates when contracted rates are not available, by using Amadeus fare shopping tools. Monitor and maintain records to follow-up on status of waitlists, schedule changes, cancellations and emergency travel requests.
. QATAR AIRWAYS Miami, FL
Reservation Specialist
Aug 2014 – Oct 2015
Work in call center and take incoming calls to make new flight bookings, reissue tickets, modify reservations.
SKILL USED: AMADEUS
AMERICAN AIRLINES Miami, FL
Flight Attendant
Oct 1998 – Jun 2010
Flight attendants are the ambassadors of the customer experience onboard flights, ensuring the safety and comfort of the passengers AMERICAN EAGLE Miami, FL
Customer service Agent
SABRE Mar 1998 – Sep 1998
FLOTIQUE'S LINGERIE Petion-Ville, HT
Owner Oct 1999 – Mar 2001
AMERICAN AIRLINES Miami, FL
Cargo Agent Sep 1997 – Mar 1998
UNITED AIRLINES New York
Flight Attendant Sep 1991 – Jul 1996
KLM AIRLINES Chicago, IL
Counter Agent Feb 1990 – Aug 1991
EDUCATION
BOWEN HIGH SCHOOL Chicago, IL
High School Diploma, Aug 1987
NORTHWESTERN BUSINESS COLLEGE Chicago, IL
Business Administration, May 1989
INTERNATIONAL TRAVEL TRAINING COURSES INC. Chicago, IL Jan 1989-Apr 1989
16851 NE 21ST AVE. APT 2 NORTH MIAMI BEACH, Florida, 33162 305-***-**** acxluj@r.postjobfree.com
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