Customer Service Medical
Resume:
Pittsburgh, Pa *****
acxlu9@r.postjobfree.com
KARYN GEORGE
OBJECTIVE
Results driven healthcare professional with 10 years of experience impacting organizational performance through financial management, business development, and project management. Expertise in consulting provider/medical office setting, education/training, and directing teams in delivery of exceptional service.
PROFESSIONAL ACHIEVEMENTS
COMMUNICATION EFFORTS
Recognized by Senior Leadership for communications sent weekly out to field team.
SUPERVISOR METHODS
Recognized by direct reports for methods of supervising team members.
LEAN SIX SIGMA
Recognized for design and impact of Lean Six Sigma Project
SKILLS
Medical Terminology
HIPAA/Compliance
CMS/Medicare/Third Party Payers
Conflict Resolution/Team Building
DRG/PC Grouping
Medical Records Mngmt.
Provider Relations
Staffing Management
Inventory Control
Budgeting/Profit & Loss
Public Speaking
SOP/Policy Development
Audits-MRA/DRG/HEDIS
Clinical/Medical Procedures
WORK HISTORY
PROGRAM DIRECTOR-PHLEBOTOMY/INSTRUCTOR, BEAVER CO. COMM. COLLEGE, MONANCA PA
08/2016-current
Curriculum development, externship placement, compliance and student relations. Instructing- Phlebotomy skills, Medical Terminology, Anatomy/Physiology, Laboratory/Clinical Procedures, Safety, DOH/JC/OSHA regulations, Blood Borne Pathogens and customer service.
HEALTHCARE OFFICE SKILLS INSTRUCTOR, GOODWILL OF SOUTHWESTERN PA, PITTSBURGH, PA
08/2016-current
Curriculum development, tutoring and externship coordination. Instructing- Medical Office Skills, Compliance, HIPAA, Medical Record Management, Medical Terminology, Customer Service and Anatomy & Physiology.
REGIONAL MANAGER, CIOX HEALTH, PITTSBURGH, PA
07/2015-07/2016
Managed accounts totaling $8 million in revenue in reference to their Release of Information needs. HR duties (including hiring/terminating, progressive disciplinary actions, and payroll), developing new accounts, customer relations with established accounts, training new staff, conflict resolution, assisting client in new EMR rollout (Epic), budget creation & operation within budget, inventory control, reviewing productivity of staff and completion of insurance audits.
TEST SCORER, DATA RECOGNITION CENTER, ROBINSON TWP., PITTSBURGH, PA
01/2015-07/2015
Score and interpret elementary, middle and high school aptitude essays. Meeting deadlines established by company to the client or school and quota set by employer.
PHLEBOTOMY INSTRUCTOR, WESTERN AREA CAREER & TECHNOLOGY CENTER, CANONSBURG, PA
07/2013-09/2015
Curriculum development, externship placement, compliance and student relations. Instructing- Phlebotomy skills, Medical Terminology, Anatomy/Physiology, Laboratory/Clinical Procedures, Safety, DOH/JC/OSHA regulations, Blood Borne Pathogens and customer service.
INDEPENDENT MEDICAL OFFICE CONSULTANT, PITTABURGH, PA
07/2012-current
Organize medical practices to become an independent entity and/or reorganize problem divisions. Areas of focus: encounter form creation, pricing, HR, SOP/Office Policy Manual creation, Provider education, Front/Back Office communications, Compliance, Medical Records Management, Clinical Compliances (DOH,CLIA 88, and disposal), and pricing of services. Opened several offices using Third Party Payer system and Fee For Service.
PATIENT SERVICES SUPERVISOR, QUEST DIAGNOSTICS, PITTSBURGH, PA
01/2013-06/2014
Managed 12-14 Patient Service Centers (PSC) located from Pittsburgh to Sharon, 25-30 direct reports, HR Duties, scheduling of 14-16 employees, marketing events, new accounts, developed new PSC locations from conception to opening, Lean Six Sigma projects, conflict resolution, provider relations, client relations, training development and implementation and communication across the network.
PROGRAM DIRECTOR-MEDICAL ASSISITNG, SANFORD BROWN INSTITUTE, PITTSBURGH, PA
04/2012-01/2013
Coordinated externships, supervised 3 staff and daily reports. Instructed- Medical Office Procedures, Medical Terminology, Anatomy & Physiology, Clinical Procedures, HIPAA and Compliance and tutored students.
EDUCATION
MBA, STRAYER UNIVERSITY, WARRENDALE PA, GRADUATED 2013
Coursework focus in Public Administration. GPA 3.89
MHSA, STRAYER UNVERISTY, WARRENDALE, PA, GRADUATED 2008
Focus in Healthcare regulations and business practices. GPA 3.99
MEDICAL TECHNOLOGY, INDIANA UNIVERSITY OF PA, INDIANA, PA, GRADUATED 2004
Focus on Clinical Laboratory aspects and studied under a Nobel Prize Laureate in Physiology.
REFERENCES
DR. HARRY MYERS
Physician, WPAHS
REBECCA JACKMAN
RN-Independent
WILLIAM JARRETT
Highmark
acxlu9@r.postjobfree.com
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