Oscar A. Pacheco

*** ****** ******, *** **** California 95110

acxllk@r.postjobfree.com (202) 709 - 2743

IT Support

4+ years working in a professional environment providing support to end users in multiple foreign

languages. My goal is to design, implement & make a significant contribution to the success of the

company.

IT Support Analyst

1st Choice POS & Surveillance - Dublin California

2016 August - Current

Remote technical support to servers, computers, printers

Configure, update, remove, add, publish, integrate clients database.

Provide support to stakeholders in multiple foreign languages

Terminal hardware upgrades, troubleshooting, diagnosing, software

installation.

TCP/IP P2P communication, Linux based DVR surveillance set up.

Ticket systems and documentation.

Respond and resolve incidents via phone, e-mail mediums, and after

hours IT support.

Adherence to systematic processes, daily standup meeting.

Contract Support Tester

ModSquad - Remote

2015 - Current

Functional testing - non functional testing

Blackbox, install and beta testing

Find ways to exploit online software with a team

Worked on Xbox 1, PS4, PC, VR headset platforms

Execution of bug reports in PDF format via email / online survey

mediums.

Contract IT Consultant

North American Digital Communications INC - Washington D.C Metro Area

2012 - 2014

Disconnect and reconnect IT equipment: Workstations, Servers, and

accessories

Meet deadlines

Cable management and QC

Work with stringent client requirements

Orient new workers and lead existing ones

Clients: VCCS campus, AOL campus, GSA buildings, and OCC buildings

Advanced IT Training

Quality Assurance & Testing

Infotek Solutions Herndon, Northern Virginia

2014 - 2016

Reviewing SRS documents

Preparing test plans, writing test cases

Executing test cases

Incident management bug report creation

Preparing test reports

Actively participated in standup

Focused on: Defects & Failures, Input Combination & Preconditions, Static &

Dynamic analysis, Verification & Validation. Understanding of the Software

Development Life Cycle and Software Testing Life Cycle, passionate on scrum

framework and JIRA issue tracking tool.

Front End Web Development

Codecademy - Remote Online modules

2015 - Current

HTML

CSS

Developing a static website via Eclipse IDE

https://www.linkedin.com/in/pachecoliveqa

Higher Education

Northern Virginia Community College 2006 - 2010 Annandale VA U.S.A

Completed ESL program in the English language.

Interpersonal Skills

Trilingual (Russian, Spanish, English)

Piano Teacher

Swimming Instructor

Soccer Coach

Listener

Professional Working Demeanor

Contact this candidate