Alicia Davis

** ***** ** #*

Florissant, MO *****

314-***-****

acxlk8@r.postjobfree.com

OBJECTIVE

My objective is to find an employer that would allow me to showcase the skills that I have

developed from previous employers, as well as obtain new skills in order to enhance my

portfolio.

KEY QUALIFICATIONS

6 years experience in customer service and support with recognized strengths in

problem solving, staff support, and planning/implementing proactive procedures in order

to maintain a successful portfolio

Possess solid computer skills

Ability to train, motivate, and supervise others

A team player, acknowledged as a " Total Quality Customer Service Professional "

WORK EXPERIENCE

Collections Agent, Parallon, Saint Louis, MO-- June 2012-present

locate and notify consumers of delinquent medical account by telephone and mail.

arrange for debt repayment, and establish schedules based on consumers financial

situation.

perform various administrative functions for assigned accounts, such as recording

address changes and purging the records of deceased consumers.

am recognized as a Top Collector by management, collecting an average amount of

$75,000 per month.

am an assigned Training Mentor, training about 5-6 new hires per month.

Special Exhibitions Assistant, Saint Louis Science Center, Saint Louis, MO -- October

2010-June 2012

Developed and maintained a thorough knowledge of each exhibit, as well as operations

and procedures of the facility

Monitored visitor behavior and assisted Security staff in enforcing safety, security, and

emergency procedures

Conducted ticket transactions for exhibit and the simulators as well as other venues, and

provided suggestions based on age, demographics, and interests

Maintained cleanliness within exhibition as well as surrounding areas

Collections Agent, Consumer Adjustment Company Inc, Saint Louis, MO-- April 2008-October

2010

Collected on bank cards accounts for US Bank and Elan Financial ( 1st -3rd

party/charge off status)

Utilized skip tracing techniques and collection strategies to locate right party contacts

Utilized payment options (credit cards, direct checks) and secured information for

processing

Negotiated settlements outside of normal guidelines, and authorized credit bureau

deletion

Generated a total of 275-300 calls per day, and exceeded monthly goals 90% of the time

while employed.

Collected an average of $35,000 per month

EDUCATION

University of Phoenix -- B.S in Psychology, June 2014-April 2015, 86%

Soldan International Studies High School -- High School Diploma, May 2005, 3.2 GPA

National Honor Society

Speech and Debate team

Air Force JROTC

Marching/Concert band

L.E.A.P (mentoring organization)

REFERENCES

Catherine Long

314-***-****

Paris Guerin

314-***-**** ext 2236

Christopher Gleason

314-***-****

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