Barbara J. Rohner

P.O. Box **** ● Seaford, NY ***83 ● 516-***-**** ● acxl7y@r.postjobfree.com

Systems Administrator / Level II Support

AREAS OF EXPERTISE

● Network Administration / Network Security ● Group Policy / Active Directory

● Hardware/Software Maintenance ● Analytic Troubleshooting

● Planning / Designing ● LAN / WAN Planning / Design

CERTIFICATIONS CompTIA A+, 1-Net+, MCSA, 2010

HARDWARE IBM and compatible: Dell, HP, Acer, Gateway, Cisco 2911

SOFTWARE Installed and configured:

Windows/Win2000, Win 2003 & Win2008 Server,Citrix

MS Office Suite, 2010-2013, MS Exchange, Outlook, Goverlan,

MS System Center, MS Service Manager Console ticketing system,

Goto Meeting, Lync, Cisco VPN, Cerner Millenium, Epic, CA Unicenter

PROFESSIONAL EXPERIENCE

DHS/HRA, New York, NY 04/16-10/16

IT Security Account Provisioning and Help Desk

Managed approvals for CARES Providers account access

Processed Access Requests for New and existing user accounts

Created, modified and removed accounts in Active Directory

Assigned Curam Roles and Workspace Permissions

Assigned Application access through DHS CARES

Assigned LDAP Roles through Novell Identity Manager

Coordinated with Program Analysts the proper process for accounts

NuHealth, Roosevelt NY 01/16-04/16

Level II IT Support

Provided IT Support for one of their clients

Traveled between Nuhealth 5 sites

Installed laserjet printers for the labs

Supported scanners, printers, servers, Millennium and Citrix

Supported EclinicalWorks Electronic medical Record application

ProHealth, New Hyde Park, NY 06/15-01/16

Level II IT Support

Managed inbound calls for all Clinics and Doctors offices in Prohealth MSP

Conducted IT provisioning for account onboarding and off-boarding

Support for EMR, Cerner Millenium

Provided remote support using Goverian RDP

Supported scanners, printers, servers, Millennium and Citrix

Supported various health area applications,Epic, SCM

Estee Lauder Melville, NY 01/15-04/15

POS Roll Out

WinXp to Win7 upgrade using SCCM on all retail registers

Worked with onsite technician to obtain mac address for SCCM

Network Infrastructure Technologies, New York, NY 11/13-11/14

IT Support

Monitored network information management tools for MSP

Responsible for troubleshooting and resolving application support call

Provided remote desktop and field support to MSP clients

Coordinated maintenance schedules with Field Technicians

Provided help desk support for Hackensack University Medical Center (HUMC)

Computer Network Solutions, Islandia, NY 09/12-11/13

Network Operation Center Services Administrator

Monitored network information management tools for MSP

Proactively reacted to alerts by following documented escalation procedures

Normalized network devices and escalated malfunctioning interfaces

Communicated with internal/external staff for resduced down time

Acted on behalf of the customer by working with voice/data carriers create tickets

Coordinated with carrier for site dispatches,scheduled testing and to final determined cause of outage

Barbara J. Rohner - Systems Administrator / Level II Support

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PROFESSIONAL EXPERIENCE Continued

Allscripts Inc. / North Shore LIJ, New Hyde Park, NY 07/09-06/12

Level II Helpdesk Support / Account Control

Provided remote desktop support via CA Support

Responsible for Password resets for Staten Island University Hospital, Lenox Hill and NSLIJHS

Processed account creation requests for Meditech,Invision, Lotus Notes

Processed account requests for email; and share access \ exchange account requests

Processed IS-requests from various mailboxes for S.I. Lenox Hill and NSHS

Provided application support for Cerner,SCM,AllscriptsEHR applications throughout the hospital

JetBlue Airways/Infinity Consulting Services, Manhattan, NY 10/11-04/12

JetBlue IT Service Desk

Provided technical support for JetBlue Airways on the IT Service Desk

Remotely supported crew for sw application installs / printer install requests; set up windows messenger

Provided password resets assistance through Accountreset web portal access support

Implemented user requests upon proper approval within Active Directory Service

Setup conference Bridges through Avaya; assisted VPN support via Blueconnect web portal

Speco Technologies, Amityville, NY 06/07-08/08

Technical Support Specialist

Provided technical phone support on all queues distributors, national accounts, Installers

Monitored callback log, distributed and performed callbacks reported weekly status via email

Responded to technical emails from clients forwarded for FAQ status

Tested equipment audio, DVR and camera

Created and networked test rack for technical support calls received on Legacy Equipment

Consulted recommendations to presales inquiries from sales department

Advised customer support on technical questions on catalogued items

Utilized Virtual Tech trouble-ticketing system for Level II call escalations and documenting

Provided supported on all Microsoft products Excel,Word, Outlook

Cablevision, Melville, NY 11/06-02/07

OOL Level II Support Help Desk/Consulting Position

Provided support for connectivity to cable modems to customers through the 3 layer TS process

Assisted on a variety of Webmail & email issues; sending, receiving, mail client, web client

Administered accounts by adding users and password resets

Setup and configured email applications on Outlook00,03,Outlook ExpressX,Netscape, Mac OS

Dispatched technicians appointments at customers homes through Cabledata

Documented troubleshooting steps through Remedy application

Economic Opportunity Commission, Hempstead, NY 10/04-05/05

Systems Administrator

Managed entire LAN support and Server maintenance for all of the Departments of EOC

Put all satellites sites online

Upgraded and maintained telephone communication system

Maintained servers, network and Internet, as well as upgraded databases

Ensured technical support at offsite Head Start and Family Development Centers

Provided desktop support to 150 workstations

Responsible for ordering all computer printer and telephone purchases

Ensured proper cabling requirements

Interim Technologies / IBM / PWC, Huntington, NY 10/97-7/99

Network Control Center Administrative Support

Responsible for various administrative tasks using NwAdmin and User Manager.

Monitored WAN devices / interfaces using SNMP sw Managewise, Netview, and Whatsup

EDUCATION Computer Career Center, Hempstead, NY 02/96-10/96

LAN Specialist Certificate of Completion, GPA 4.0

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