JOSEPH S. BOGDANOVICH

** ***** ***** ***** **. Charles, MO 63304 . 314-***-**** . acxl5s@r.postjobfree.com

Effective management professional with over 20 years of demonstrated

success and experience in project management, customer service and sales in

diverse organizations. Strong ability to build business relationships and

apply technical skills and critical thought to develop solutions. Develops

teams to take ownership and serve as valued business partners. Expertise

in:

Project Management / Compliance-Regulatory laws and rules / Relationship

Management / Customer Service / Call Center Management / Account Management

PROFESSIONAL EXPERIENCE

MasterCard Worldwide, O'Fallon, Missouri 2013 - Present

Global technology company providing transaction processing and other

payment-related products and services in the United States and

internationally.

Travel and Expense Auditor/Card Program Administrator - MasterCard

Worldwide (2013 - Present)

Manage the Global Commercial Card program in accordance with all applicable

corporate policies, serving as the single point of contact (SPOC) for all

Corporate Travel and Expense (T&E) cardholders.

. Process 70+ cardholder applications per month for new and existing

global employees, while providing guidance and training to Corporate

T&E cardholders regarding accounting processes, travel policy and the

T&E system

. Process bi-monthly payroll for United States and Canada employees,

ensuring any and all reimbursements are paid in a timely manner

. Conduct random audits of T&E expense reports in Oracle, verifying all

required receipts are attached to the expense report, while ensuring

all T&E policies are adhered to

. Perform account maintenance of corporate cards, making changes based

on MasterCard restrictions, temporary and/or permanent credit limit

increases, closing accounts.

. Conduct policy compliance reviews and document/report any potential

card misuse

. Liaison to the Global Commercial Card Program Manager to support

routine reporting requirements as well as the implementation of new

process enhancements

Rabo AgriFinance, St. Louis, Missouri 2012 -2013

Rabo AgriFinance isa leading global financial services provider with over

$900 billion in assets serving more than 10 million customers worldwide

Anti-Money Laundering Compliance Analyst - (2012 - 2013)

Accurately completed timely reviews of all Know Your Customer (KYC)

files according to the Bank Secrecy Act (BSA) and Anti-Money

Laundering (AML) program standards.

. Created and maintained reports depicting customer transactions while

searching for trends that presented illegal activities, manually

monitoring over $60 million monthly.

. Drafted the procedures for the new ECDM Tool (Electronic Customer Data

Management) to show that the company is in regulatory compliance when

inputting and tracking new customer data into internal systems.

Citi Group (Spherion - Contract position), Tampa, Florida 2011 -2011

Citigroup Inc., a diversified financial services holding company, providing

various financial products and services for consumers, corporations,

governments, and institutions worldwide.

Anti-Money Laundering Operations Senior Analyst - (2011 - 2011)

Worked independently conducting searches, gathering data and recording

evidence from internal systems, the internet and commercial databases,

while acting autonomously and utilizing discretion in conducting

timely, accurate and effective analysis of anomalous behavior.

. Prepared SARs (Suspicious Activity Reports) on suspected transactions,

while adhering to business Service Level Agreements (SLAs) and

confidentiality standards.

. Created and maintained cases where accumulated facts from

investigations are utilized in presentations to senior management via

case reports and excel spreadsheets.

AT&T, Inc., St. Louis, Missouri 1996 - 2010

AT&T Inc. provides wireline and wireless telecommunications services in the

United States and internationally, including internet and television

services.

Project Manager, Contract Auditing (2006 - 2010)

Played key role in managing more than 50 Midwest and Southwest Region

accounts, using strong project management skills to perform contract

audits which validated more than $8 million in revenue over four

years.

. Created and managed detailed documentation of audit findings using

extensive Excel, Word and PowerPoint presentations, and participated

in review sessions to convey results to account teams, customers, and

multiple levels of management.

. Performed vital off-site management role in investigating and

resolving complex maintenance and billing issue while performing

Quality Assurance, exceeding one-week turnaround requirements.

Customer Care Manager, Custom Billing (2003 - 2006)

Effectively administered new customer contracts in excess of $60

million annually, including implementation, and revenue tracking,

providing results to various account teams.

. Traveled throughout the country to conduct on-site training on new

billing platforms, enabling self-sufficiency and increasing individual

productivity.

. Participated on the team that successfully converted global customers

to a new consolidated billing platform, decreasing costs and improving

customer service.

Administrative Human Resources Manager, Call Center (2001 - 2003)

Administered new-hire orientation on a monthly basis to better prepare

more than 40 new employees of company policies and procedures while

over-seeing a sales unit of over 240 sales agents.

. Created and managed a database to efficiently track headcount and

allocate resources according to business unit needs.

. With union representation present, conducted a coach-and-counsel

session for each attendance violation while administering varying

levels of discipline to repeat violators thus helping to reduce

absenteeism.

Coach Leader/Sales Manager, Call Center (2000 - 2001)

Coached and developed between 20 and 30 Call Center staff so that each

sales agent possessed sufficient knowledge of the various landline products

and services offered to be a successful team member.

. Closely monitored sales for quality assurance and coached sales agents

on presentation skills, contributing to increased sales production

month-after-month.

. Consistently exceeded quarterly productivity results and was

subsequently promoted to Administrative Human Resources Manager within

twelve months.

Retail Sales Representative (1996 - 2000)

Collaborated with new and existing clients to assess wireless

communication needs, generating repeat business and additional sales

and referrals from satisfied customers.

. Consistently exceeded monthly sales goals and earned quota achievers

award recognizing all top sales producers in 1996.

Software

SQL, Excel (Pivot Tables, V-Lookups), Word, PowerPoint, Access, Oracle,

Business Objects

EDUCATION

Associates in Applied Science - General Business, St. Louis Community

College, St. Louis, Missouri

Business Management, Maryville University of St. Louis, St. Louis, Missouri

PROFESSIONAL CERTIFICATIONS

Six Sigma "Yellow Belt", certified with AT&T March 2010

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