Ravi Bhatt

078*******

acxkn5@r.postjobfree.com

D.O.B:- 01/01/1986

Status: Single

Profile:

* ***** ** **********, ****** skilled Front Office assistant of maintaining high standards for overseeing front desk operations. Hands on experience in evaluating guest satisfaction levels and working towards continuous support.

Key Skills:

Extensive knowledge of hotel service and management.

In-depth knowledge of front office service pertaining to hotel industry.

Ability to communicate well in English & Hindi both in oral and written.

Knowledge of basic computer applications like Microsoft Word processor, internet.

Ability to work cooperatively with colleagues and management staff.

Educational Qualifications:

Passed high school from U.P Board

Passed intermediate from U.P Board

Bachelor of Arts fron HNB garhwal university

Professional Qualifications:

3 years degree course Hotel management from H.N.B Garhwal University.

Six month industrial training from Park plaza Sylverton (A Sarovar hotel) Mussoorie.

Eight weeks Certificate course in F&B service department from GMVN (The ministry of tourism government of INDIA) Utrakhand Rishikesh.

Worked at: Hotel The Ganga beach resort laxman jhula, Rishikesh

Designation: Front Office

Duration: One &half years of experience

Project details:

Handled all the front desk operations

Coordinated with the guests and responded to their inquires

Dealt with guest complaints by giving them a solution

Responded to the guest's calls for room service, special service, emergency service and other queries.

Transferred guest's calls to the food department effectively for breakfast, lunch and dinner orders inside the room

Responsibilities:

Transferring all incoming and outgoing calls of guests to the respective departments or numbers.

Maintaining the attendance register of front office executives, pantry, housekeeping, laundry and other staff members.

Arranging an emergency on call doctor in case of any emergency

Arranging for pick up and drop service for the guests

Computer Knowledge:

Good knowledge of Microsoft Word and Microsoft Outlook.

Capable of browsing the internet through different browsers.

Languages Known:

English and Hindi

Hobbies:

Singing, Exercising and reading books.