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Customer Service Manager

Location:
Indianapolis, IN
Posted:
November 19, 2016

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Resume:

Jeffery Dwayne Barron

***** ********** *****

Indianapolis, IN 46236 US

Mobile: 317-***-****

Email: acxki6@r.postjobfree.com

United States Air Force

**** **** ***

Ste 300

Indianapolis, IN 46236 United States

09/1983 - 02/2006

Hours per week: 60

Operations Chief, Senior Trainer, Flight Chief, Military Entrance Processing Station Supervisor, Chief, Clinical Dietetics

Duties, Accomplishments and Related Skills:

I was enlisted in the Air Force for 22.5 years. Performed many supervisor duties in recruiting, diet therapy and food service. During those assignments I used my training to assisting formulation, track, analyze and prepare recommendations for operational budgets. Utilizing advance spreadsheet skills, I was in all positions a member of budgetary planning committees. With my unique understanding of continuous process improvement was able to provide valuable Cost Base Accounting information to improve the budget submission process I developed production tracking systems using Excel. Completely automated process for feedback to production supervisors. Cut feedback time from two months to one week thereby providing valuable insight into production shortfalls in a timely manner to the pointy end of the mission spear. I was often tasked with justification responsibilities for equipment, personnel, and operational expenditure requirements. My forte’s involved analysis, customer service, problem solving and communication skills (oral and written). Expert on the phone, in-person or online. I have extensive experience with microsoft office suite especially word, excel, and powerpoint. I was awarded two meritorious service medals, four commendation medals.

Heartland Fence

10608 Jamestown Road

Bellevue, NE 68123 United States

02/2006 - 11/2006

Hours per week: 60

Sales Manager

Duties, Accomplishments and Related Skills:

As the sales manager for Heartland Fence I was tasked with all sales and fiscal responsibilities. I maintained logs of current pricing for materials, labor, and overhead to accomplish projects. I maintained logs of cost overruns and underruns. I reported directly to the CEO. I was in charge of all project estimates to customers. I collected funds, accounts receivable, accounts payable, and payroll. Accomplished all sales goals, and accounting goals assigned.

VFW Post 2280

2108 Franklin Street

Bellevue, NE 68005 United States

08/2007 - 05/2008

Canteen Manager

Duties, Accomplishments and Related Skills:

Performed management responsibility for Bar, Kitchen and Catering functions for the post. Worked with Quartermaster to formulate financial goals, budget tracking, expenditures and revenues, payroll planning. Managed post from a negative $5000 a month operating loss to a $1000 a month operating surplus in four months.

Temporary Assistance Personnel Service (TAPS)

4232 L Street

Omaha, NE 68107 United States

08/2008 - 11/2008

Hours per week: 40

Temporary Worker

Duties, Accomplishments and Related Skills:

Worked as a temporary worker in Warehouses such as Oriental Trading performing restocking of fulfillment lines and inventory control. Worked as a truck driver picking up carpet and electronics for recycling and dismantling electronics for shipment and carpet bundling for shipment. Performed general warehouse cleaning and maintenance. Developed system to prepare carpet for recycling by creating “Cutting Square” to ensure dimensions of carpet met customer needs.

Department of Veterans Affairs

1101 Veterans Drive

Lexington, KY 40502 United States

Series: 0301 Pay Plan: GS Grade: 5

Means Test Clerk Duties, Accomplishments and Related Skills:

Provide support for Patients updating financial data to determine copay status. Resolve discrepancies between reported financial data and data confirmed with IRS records. Was a member of budget planning teams based on skill set in these areas. Helped 150 patients reduce copays for medical care in three months. When most clerks told Veterans how to prepare for appointments, I spent extra time to help prepare rebuttals to discrepancies’. I also spent extra time ensuring that Veterans included all out of pocket medical expenses to reduce gross income to help ensure they paid as little copays as possible.

06/2009 – 07/2014

Student: Bellevue University/Indiana State University

Took advantage of Post 9/11 GI Bill program to finish Bachelor’s degree with a 3.34 GPA. Took courses in accounting, Business ethics and Law. Also have completed MBA courses including Accounting for MBA’s (analyzing and developing SEC 10-K filings), Managerial Accounting, Advance Organizational Theory and Behavior, Marketing and Statistical Analysis for Decision Making. Currently still pursuing Masters of Public Administration at Indiana State University.

Department of Veterans Affairs

100 S 19th Street

Birmingham, AL 35211 United States

07/2014 - 09/2014

Series: 0301 Pay Plan: GS Grade: 5

Customer Service/Public Affairs

Duties, Accomplishments and Related Skills:

Visited patients and fielded calls from public routing to appropriate official. Helped patients and other VA customers find areas and clinics needed. Was a member of planning committees for budget, quality control of patient services including analysis of quality reports and surveys. Initiated a program to serve cold water to patients waiting to take shuttle from parking structure to VA Hospital that had to wait in the sun. Reported on materials used and ordered and tracked program effectiveness. As most patients are elderly this program helped immensely. Provided two patients emergency medical who were in distress after treatment at hospital with positive results.

Department of Veterans Affairs

9152 Kent Ave

Indianapolis, IN 46236 United States

09/2014 - 09/2014

Series: 0301 Pay Plan: GS Grade: 5

Medical Support Assistant

Duties, Accomplishments and Related Skills:

Non VA Care, scheduling appointments for veterans with civilian contract providers in accordance with regulations. Helped 200 patients with the contract care they needed in a two-week period of time. Helped formulate new provider lists in outlying areas. Spent extra time as go between providers and patients to ensure that appointments were scheduled at patient convenience and not just whatever was available

Education:

Bellevue University Bellevue, NE United States

Bachelor's Degree 12/2010

Major: Business

Graduated with a 3.34 GPA, also made Deans list last semester of school.

Bellevue University Bellevue, NE United States

MBA (accomplished Accounting for MBA’s, Managerial Accounting, Advance Organizational Behavior and Theory, Marketing, Statistics).

Indiana State University, Terre Haute, IN

Masters of Public Administration

Licenses:

Indiana Health and Accident Producers License

References:

David Carper 402-***-****

David Thraen 402-***-****

Larry Harrison 402-***-****



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